ABC Music

This place lied to us and broke my daughters heart. I would give them zero stars if it were an option.
Around late November 2015, we purchased a Luna guitar for my daughter for Christmas. The lady who helped us was very helpful and informative, so we bought the guitar.
In early January someone at my daughter’s school broke her guitar head. We took it back to ABC music and the guy said he could repair it. He stated he would glue it and sand it. He stated it would be 3 – 5 days and he would call to let us know what cosmetic worked needed to be done and get our approval.
He NEVER called so we had to call him. This was the FIRST time we called. He stated he glued it and it was clamped and drying. He said he needed to reinforce the glue and that he was going to sand it. We called a SECOND time, because we had not heard from them.
They stated they were finishing up sanding the guitar and it would be ready in a few days. We called Monday and they stated it would be ready Friday or Saturday.
I went to pick up the guitar on Sunday. By this time they had our guitar for 17 days. They opened the case and the strings were not on the guitar. The lady asked if they were suppose to string the guitar. I told her that I would have hoped they would have. I went to inspect the neck because it didn’t look good. When I touched it the neck fell off.
Upon further inspection I noticed the guitar head had NEVER been glued or even worked on. I told them they lied to us. They said they could have it ready by Wednesday. Needless to say at this point and was angry and I took my broken guitar.
This place can’t be trusted and I would stay clear of it. How can you trust a Music company that straight lied to us. We called many times and it was stated they were working on the guitar.
LIARS! I would never trust this guitar company ever again. I will never recommend this place to anyone.

I went to a Christmas recital today held by the guitar teacher, James Wilson of ABC music. I couldn’t believe the encouragement and effort from the teacher that led to confidence and excitement of the children! If you want a teacher with patients and passion, I would recommend James Wilson!

DO NOT TAKE YOUR AMP HERE. I can’t speak for their guitar or other repairs but I will tell you that these people do not know what they’re doing. I took a vintage tube amp over there to get tubes put back inside and ~6 hours later I got a call telling me that the fuse had blown, the guy working there asked me if I wanted them to fix it and I said sure. It took them like a week to even get to it and then their repair guy took it to his house and did God knows what with it. This may seem like a minor complaint but why would he need to take it to his house when they have a work bench in ABC? I don’t like the idea of it being where only one person can see it. Anyway, I ended up taking it back and taking it to Jams music in Dublin. The repair person there told me that he had to repair a bunch of damage done by «a guy who had no idea what he was doing». Long story short, don’t take your amp here, take it to Jams. Also, all of their stuff is overpriced, don’t trust them.

Great little shop if you’re looking for an instrument. Bought a ¾ guitar and mini bongos here a few months back (apparently I’m into small instruments). I do believe I was helped by the owners, both of whom were knowledgable and friendly. Ended up paying around $ 150 for the guitar (Luna), which I was quoted much higher at another music shop. The bongos they had on hand had a small crack in the top, so they offered to order another to replace it. They had it all together within 2 days.
The shop is small and they didn’t have a very large selection, but I recommend this place to anyone local looking to buy instruments!

This review was suppose to be written long time ago.
In June/​July of 2014,
I dropped off a Yamaha Speaker for them to fix. They said they will gladly get it done. And i didnt hear from them for atleast a good 2 months. I even forgot that I had a speaker in the shop, but I needed the speaker for a gig that was upcoming. The excuse they gave me was that THEY, wrote down the wrong number, even though I made sure they had the correct number. I made them repeat the number they had on file, maybe the person that was reading the number was dyslexic or just straight up retarded because that not a legitimate excuse for me. And i asked to talk to the owner Sue, and she did not want to offer a discount on the price, cause apparently the part had to come all the way from the Yamaha factory in Japan. If it was gonna be that expensive, you should communicate with the customer, cause after all its there money. AND NOW ON TOP OF THAT,
The speaker doesnt even work properly. So i gotta spend even more money just to fix the speaker. I’d say you should take your business elsewhere, just warning you before you waste your money. I wouldnt even rate them one star to be honest with you. Worse establishment ever. Thats what the name of the store should be named.

ABC Music is the «A Team» I brought in a old” in pieces Mexican Vihuela guitar”, that my mom had for 35 years. I found ABC music on line and took the guitar in, to Sue the owner and asked her if their shop would be willing to try and put it back together. Her son, Jayson took on the challenge and even managed to put strings on. It is only now for decoration and a conversation piece, but to look at the guitar you would think someone could just pick it up and play with a mariachi group. This guitar which was hand made and is rare in it’ s appearance. Moms cried when she saw it again and it looked like it’s old self, beautiful! If you are shopping for a guitar or need repairs,
please drop by ABC music and support your smaller business owners. You will be greeted with a smile by Sue! Thank you again for the rocking job Jayson!
5 STARS ALL THE WAY!

This place is fine if you’re just trying to get strings or a capo or something like that. I am giving only two stars though because I was told that they would be able to repair a nutt in 2 days and I didn’t get it back for another 2 weeks. Besides that they were very nice.

Ordered a switch pedal for amp in December. Told to come back on a week twice. Then told it was on back order. First week of February, they said it would be a
week and they would call me. Then a week and a half later, I walked in a they told me they sold it to somebody else 5 minutes earlier. Don’t believe what they say, or promises they make. Guitar lessons are cheaper at Olga’s as well just a half block away. Will never patronize this place again.

Great store… my daughter is taking band this year and can get everything she needs for a good price. The owners are very nice and helpful.

This review is for the repair service. They told me all along the way that I would get frequent calls from them when my custom guitar part would be ready, and assured that it would be ready for my gig that was 3 weeks away. The gig is tomorrow and they still didn’t have if. Here’s my main issue. They NEVER called me back. I had to call them to get status updates every single time. I’m sure other parts of this store are ok but I would strongly advise not using them for repairs. When I told them I wanted to be communicated with, and that I was upset that my guitar wouldn’t be ready for my gig. The guy said «here’s the thing about acoustic guitars, you can just put a microphone in front of them. I played for Fog Hat, have you ever heard of them?» That was when I politely told him to cancel the order and that I wasn’t going to need the repair. Ugh!!!

My daughter has been going here for violin lessons for some time now. Although we didn’t purchase her violin there, they have fixed it a number of times. Also repaired her guitar that was sounding pretty bad at one point and badly needed TLC which they provided. Love the staff. Violin teachers have been great.

GREAT STORE! Small though but who cares? I took my bass there to get new strings and the guy fixed the neck and head, and cleaned the entire thing! for ONLY a few bucks more! Its an awesome store! Definitely going back!

This place made me sad. Went in looking for a mellophone mouthpiece, admired their seemingly disorganized pile of instrument cases behind the counter, some guy grumbled at me about being «stuck» there, then I left. I want to support local CV shops, but this won’t be one of them.

I took electric Guitar lessons from Bob, They give lessons also to Band students. The store is not Guitar center, but They have a nice variety of Guitars. They have strings, and accessories. It is a small music shop, but it is very personal, and the whole staff, Jason, Bob & Tony are very knowledgeable. If they don’t have the item your looking for, they will gladly order, or suggest another store (even if it is their competition) where to find it.

I’m from Livermore so I go to the Livermore branch and it is great! Chris is a fantastic guy and extremely helpful, and Chelsea (I believe works at both stores) is equally knowledgeable and friendly. Prices are sometimes shockingly low for quality products, and more than once they’ve handled repairs for me for free! I recommend this store to everyone I know.

The duration of my time in this store lasted about one minute. I walked in, asked the employee about the rosin, got his opinion, and chose one. Simple and fast, which is perfect, in my opinion. Plus, it was reasonably priced.

ABC has been around forever; always there when I need something:
strings, picks, parts, an adjustment on a guitar, advice. Never took lessons form Bob, but he’s good, very good. ABC is a community fixture,
and I hope it’ll always be there.

Small place, they had very little selection for instruments and the low end stuff seemed a little pricey. Very attentive staff, nice enough guys. I was a little put off when one of them assumed I was «just starting out» because I was a woman perhaps? He might as well have told me to get back in the kitchen. I will most likeley not return.

A good local music store that has been here forever. The same music teacher has been there as long as I have been a bass player.

5 stars! … and that’s really only ’cause this place is my hometown music store– which is why it’s strange that I’m the 1^st review… this place has been around as long as I’ve been alive.
ABC music is where I took my guitar lessons from a somewhat inebriated someone who i won’t mention here, where I bought my first guitar and mini-​amp, and the local string dealer for my friends’ instruments.
Never got too good of a deal here, especially on the lessons, which were really just Bob listening to songs off the radio, roughly jotting them down on binder paper for me to practice with, and hoping for the best til the next time I saw him. I never learned how to play guitar…
But its such an experience, you must check it out yourself. Stop by Lucca Deli next door while you’re there for some bomb sandwich action. :)