Good service. Art knows his stuff and is lowkey with a great sense of humor. The main downside for me is that they have never answered the phone when I’ve called. When I’m checking to see if I have a particular piece of mail or a package, it would be real nice to talk to someone. The end of the message makes me think that they have no plans to answer the phone because it basically says, «If you have any questions, come on in.» Other than the phone situation, it’s very good.
Ron J.
Évaluation du lieu : 5 Orinda, CA
It really depends on what is of importance to you as the customer. Yes, Art is a bit pricey for at least some of his services, but it usually beats standing in line at the post office. He is genuinely kind, and sincere, and that goes a long way. He has a sense of humor, and wants to interact with his customers. Lately I found that two large heavy boxes I needed to send to the East coast, ground, was to cost $ 75 or so via Art. I politely told him I couldn’t pay that much, and went to the post office. I think I saved $ 15. Had I known what the post office would charge, I would have saved the 30 minutes round trip driving and gone ahead and paid Art. Considering all factors and elements, I’ve known Art for close to 15 years, and do agree that Mail Boxes 580 is «as good as it gets».
Jimmy S.
Évaluation du lieu : 5 Hayward, CA
I go here for convenience only. I am usually not interested in the price nor do I care. If you have a brick or a watch or a stuffed animal you can hand it to the person and they will box it up for you and send it. You pay and done. Today I had to just get a cardboard box because I am needing to go to the USPS and utilize book/media rate. Sometimes the rate at the post office is so cheap you have to go. So I find the perfect box, pay the money and the guy offers to pack it all up for me even though he knew I was going elsewhere. I think he felt for me that I had to go wait in line at the USPS.
Roger c.
Évaluation du lieu : 5 Oakland, CA
We have been using Mailboxes 580 for many years, for our mail and for shipping. Art takes very good care of his customers. The reviews that criticize shipping costs are off base. this is a small business and they need to get paid for their time and costs. UPS Store and Fedex retail are no cheaper, I guarantee. We look at Art as a business partner… this is our«office», we know our mail is secure, and well worth every penny.
Neve L.
Évaluation du lieu : 1 Redwood City, CA
I sent a Post Office flat rate package(Post office cost $ 5.65). I was charged $ 7.95 and was not told until asked why the fee. «Convenience fee», later I looked at my receipt and realized I was charged 41% extra! I then bought a book of stamps; normal charge at any other place is $ 9.80. I was charged $ 12! Your better off going elsewhere, anywhere. The service was less than helpful, very indifferent to customer questions and not forthcoming when asked questions.
K D.
Évaluation du lieu : 5 Castro Valley, CA
Just shipped a package from here a couple of weeks ago. The owner, Art, was very patient and professional. I was a little frazzled as I was trying to squeeze in shipping a long over due package between appointments. I’d put it off as another shipping place in Castro Valley quoted me a ridiculously high charge to put it in a box for me, and I never got around to finding my own box and shipping it at the post office. Art took care of it quickly, efficiently, and painlessly at a very reasonable cost. I was in and out of there in less than five minutes. I will definitely be using them again!
George b.
Évaluation du lieu : 5 Castro Valley, CA
Art the owner is the best. We have had our mail get delivered there for 10 years. Their service is dependable and his team is always helpful. Art is also a pretty smart business man too!