Young Image Spa

I was referred to Young Image Spa by a friend who has flawless skin and receives facials and waxing services from them. My esthetician was Irma and she has skills! She gave me a fast and nearly painless armpit wax in her clean and sanitized beautifully decorated and cozy hideaway spa.
She has a gift for making you feel really relaxed and knew i was nervous so she explained everything she was doing.
She has detox water and tea available as well as delicious chocolates if you need a bite. She took her time and we had a great conversation. I will definitely be back. I loved that there was parking right in front and how she is so close to Castro Valley Bart if I needed to use public transportation.
Be sure to book ahead because she is very popular and her schedule books up fast!

There is a reason several clients travel from long and short distances to gain wellness from the magic of Irma’s expertise. The space is a cozy hideaway, just off of Redwood road, very conveniently located less than 2 blocks from I-​580, and basically across the street from the Castro Valley Bart station. I have always been taken care of with skill, experience, professionalism, and personality.
Irma offers a variety of great services. My favorites are deep tissue massage, blackhead removal, and stream pore cleansing. The spa is always really clean, zen, relaxing, and fun. As you walk into Young Image spa, the beautiful music playing takes you on a journey of relaxation and is followed up with great care and service, which is so important. During consultation, it is always very informative and I can say that I get to learn something new and valuable each time. I have had the privilege of working with several massage therapists in my lifetime, and Irma is simply the best. Upon completion of your session, you’ll re-​enter the world rested, refreshed, and enriched.
Young Image Spa is perfect for anyone looking to add more positivity and wellness into their lives in a relaxing and welcoming environment. Irma is an expert and a master of her craft with great character. 5 stars no question.

This review is a long time coming,
I came here about 2 months ago looking to relieve some stress and in dying need of a massage! I walk in and standing at the front desk for 15 mins with no help!!! If your busy okay I get it, but when I see someone pop their head out and see me and STILL NOT COME, not okay!
On top of that the chick who saw me comes out and is completely rude. Her first words are «yea?» On top of that I tell her why I’m there and in the middle of me talking she gets up and leaves and then comes back and says that they can’t help me bcos they have no time and that the lady who is working doesn’t want to do a massage right now. Wtf! How are you still ipen and making money!!!
If I could give you zero stars I would. This establishment is very unprofessional and you should definitely take some interpersonal communication classes and get your customer service straight.

Irma Ramos is simply the best at what she does. I have been going to Irma for about 3 years or so now and have had a range of services done with her from waxing to massage to facials and have NEVER been disappointed. Irma clearly knows what she is doing and takes her time with each of her clients. She pays very close attention to detail to produce the best work possible.
Not only does Irma do great work, she is so polite and welcomes her clients in such kind and friendly ways. I can confidently say that Irma has become one of my close friends throughout the past few years and I always look forward to seeing her! Although Irma has become a close friend, she never fails to be professional. She finds a perfect balance between being friendly and still keeping it professional to make sure I have the best experience possible every time I go in for a wax, massage, or facial.
I originally found Irma on Unilocal and do not quite understand the few negative reviews I have seen on her or her business because I have not had one bad thing to say about her in 3 years, nor has anyone I have sent to her! She is very accommodating with my 3−11pm work schedule and is BY FAR the BEST I have found in her field!

this review is long overdue. if you love one on one time, quiet, and have a couple of hours to just unwind… come here for your mani/​pedi.
I’ve been coming here for 2 years now and I love Alex because she really takes her time and i never feel obligated to talk. for some people that might be weird, but i actually enjoy it. and when i do talk, she listens.
i’m also one of those girls who likes natural colors with a bit of pop, and alex is ALWAYS patient with me when i change my mind till i come up with the perfect combination.
One of the things that keep me loyal to her is how sanitary she is. I use to go to those nail salons with the spa chairs, but i noticed the first time i saw Alex, she always uses a new liner for the foot soak, individually wrapped scrubs, new spacers/​filers, etc.
she also gives the most incredible foot massage!
finally, i love how honest she is. she will say up front what she can and cannot do –and i appreciate that because i don’t want someone to say they can and then mess it up. :)

My skin was in desperate need for attention! After getting an Acne facial and a Microdermabrasion with her, my skin felt a lot better. She definitely takes her time with you and she does have a background in being a massage therapist. My body felt so relaxed afterwards!

review for facial with Irma
I got a groupon for a facial & played phone tag with Irma to pick a date & she was very diligent about getting back to me.
The place is tucked in the back at the end of a driveway, on the street are a chinese food place & liquor store, and the spa is almost last on the row on the right side.
Inside was very cute & quiet, and I was given a terry strapless gown to put on.
Irma has great hands, small & gentle, and so many nice products. I’ve had some facials that have medicine-​smelling stuff, but hers were nice.
She did a neck & shoulder massage, and a great hands & forearms massage while a mask was drying.
She was good at asking about the heat & pressure at various points, and the extraction part was gentle. My skin was glowing for several days after and was noticed by my friends.
Overall Irma is good & very personable. I will be back!

Used my massage and facial Groupons today and boy am I glad I found Irma. Loved my massage and facial. I will give it another day or so to judge the quality of the facial but I appreciate the tools and extra steps she used to lower the probability of breaking out after the extractions. I will probably go back again in the future.

Flawless!
I have had my nails done a few times by Alex and she never fails to impress.
The enviroment is so relaxed and pleasant and the work is soooo skilled and precise.
I will never go to another shop as ling as I live in the area. I have had compliment after compliment on my nails. I told her I wanted my nails to sparkle like candy and they do! Also my nails have been done over 9 days ago and I have my rhinestones and my cuticles Re. just now starting to push back bit. Take it from me book your Ppt ahead of time but it will be totally worth it!

I’ve been getting my nails done with Alex for about a year and a half and I’m so happy every time! I come all the way from San Jose to go here and I will continue to do so. Make sure you book in advance because Alex is typically really booked up. But that’s for a reason! She’s the best and well worth the wait! Good job young image spa!

I bought a groupon for a massage. Irma is awesome!!! Good massage & strong hand!!! I will go back…

Had a massage I bought through Groupon. The place was hard to find but the massage was great. Irma actually did the firm massage I asked for. Not just in the beginning like most massage therapists do. I will definitely go back if they have more deals.

I purchased a groupon for the shellac manicure and spa pedicure with Alex and to say the least, I was very satisfied with the results.
Alex was very meticulous with how she did my nails. She didn’t rush and took her time. They played some nature/​instrumental music in the background and it was very relaxing to just sit back and listen. She didn’t speak much also which is what I liked because I am not a big fan of small talk. It was a great experience after a hard days work. I will definitely come back!
Great great place!

To sum up my experience in a nutshell it was like getting your nails done by a friend in their living room. I’d like to give Alex more stars but I just can’t so here’s the run down:
Making and appointment: I got a groupon for a shellac manicure and pedicure here so I called to make an appointment. When I called I had to wait 3 weeks for the next available appointment which I was not thrilled about. When I get my nails done it’s usually same day or making an appointment for sometime in the same week.
Location: The location is off putting– it’s behind a Chinese restaurant in a building that looks like apartments. When I walked in I noticed the place was small and intimate– 2 small adjoining rooms. The rooms are painted a bright and cheerful pink which warmed the place up a bit.
Services: You will not find a spa chair with a jetted tub for your feet here, even if they wanted to do that I don’t think space would permit. Alex went and got water in a tub from the sink for me to soak my feet in– I have to say I missed the jets I’m used to having at (honestly) even the cheapest nail salons.
I looked through all the colors but wasn’t impressed & really couldn’t find a color I was really excited about. I am an OPI snob and she had a few but mostly brands like Sinful. The shellac colors really disappointed me– I just wanted a pale feminine pink (like a ballet slipper) but no such luck so I settled for a darker almost mauve pink.
Alex was careful and did a good job. She kept the conversation rolling and was a great person to ‘hang out with’ while getting your nails done. Though because of the atmosphere it would feel awkward to not keep talking.
Summary: The service was fine though not impressive, the colors disappointed me, lacked all comforts of a salon/​spa, bad location, nice girl. I want to give it 3 stars but I just can’t– I won’t be going back because when I get my nails done I want to feel completely pampered and that just wasn’t the case here.

Services: I bought a groupon for a shellac manicure and when I scheduled the appointment I also scheduled for a pedicure. Alexandria took her time with the pedicure and there was no separate charge for French tip. I didn’t realize that her pedi was a pricey $ 45 and considered not having the service but that was my fault and she reserved the time so I had the service. The groupon mani was less than expected. The end result was fine but I thought the manicure should have included soaking my cuticles. Alexandria was not very talkative but that was no problem.
Atmosphere: Ridiculous! As soon as I get there and am picking out my colors I have to overhear a conversation between her and her partner about what did not get flushed after her last visit to the restroom. Her partner also had a client (seemed like a personal friend) who was super talkative, no biggie but when I have to listen to her talk about how she hopes she can pass a drug test so she can get a job at a hospital and about baby daddy’s it makes my experience uncomfortable. I wasn’t trying to be in her business but because Alexandria was not talking it made it hard not to hear it.
Unprofessionalism: I was not going to Unilocal this place one way or another but after groupon asked for feedback and the response I got back was so unprofessional I felt the need to let others know. Below is my groupon feedback and Alexandria’s:
My feedback: The manicure was mediocre. All manicures should include the soaking of the nails. The experience was ruined because of another clients language, who seemed like a personal friend, and conversations that were way too personal and troubling with another worker.
Her response: I’m sorry, but if you had a «real» problem why didn’t you say anything at that time? Or even call if your to scared to say it to my face? I’m a real person too, don’t hesitate to tell me in person, and it’s my spa, I can talk to whoever I want, if you don’t like it here don’t come back, simple as that, I can’t please everyone, thanks for buying a groupon & trying me out –bye–
WTH? «Your to scared»? First of all it’s «YOU’RE» not «YOUR» and «TOO» not «TO» and I’m pretty sure that’s overusing commas and secondly wasn’t anyone scared, just classy and mature. I’m sure you’ll have another response that will only prove the unprofessionalism you practice.

Regardless of the negative review and very unprofessional response, I was going to give this place a shot. However, I called over a week ago and left a voice mail message. Have yet to get a call back. I can’t rate their actual work but I can rate their professionalism and it sucks

I can’t say enough good things about this place! Alex (manicurist) and Irma (aesthetician) are very talented and skilled at their crafts.
I’ve been seeing Alex for gel manicures for over a year now. And recently I have started getting pedicures, too. I love them! She has great color options and can customize your nails with adorable embellishments, like glitter or cute designs (i.e. Hello Kitty or your favorite sports team). Her prices are more than reasonable. And she uses all hygienic and gentle tools.
Irma is awesome, too! I’ve had a chemical peel and a couple of bikini waxing sessions with Irma. I was so scared about the bikini wax, but she is so gentle and uses the best kind of wax for your delicate skin. She made the experience so much better and calming. I can’t wait for her to do my lash extensions.
What are you waiting for, ladies? Pamper yourself at Young Image Spa today!

I read all the good reviews and decided to try this nail salon. I am VERY picky about how my nails are done and I loved that she does pedicures with disposable liners! It was a little hard to find because it is in a small shopping area in the back. I loved the private feel of it because it wasn’t like other salons where theres alot of people and the person helping you isn’t going back and forth with clients. I had a pedicure and shellac manicure. I loved both. I also loved how Alexandria took her time to make sure my nails were just how I wanted them to be. I broke a nail 2 days ago and she was really careful about it too. I will definitely be going back :)

Update: Due to immature nasty responses to my honest review I am lowering from 2 to 1 star. Don’t worry Alexandria, I will not be going anywhere near your closet you call a spa. I do not hate you, I just do not care for your attitude or your work. You need to grow up and learn how to be professional. I hope Unilocal and Groupon see how you respond to dissatisfied clients. I do not want anything from you, EVER.
Original Review:
I had an appointment on Saturday, September 291, 2012 with Alexandria for a shellac mani and regular pedi. I had initially went in wanting French for both my hands and feet and was convinced by Alexandria to do nude nails.
Let me start from the beginning saying I had a hard time finding the place as it is not on the street and is in the back of a parking lot. There was a security guard monitoring the parking lot which was nice. I went into the little salon and began my appointment 5 minutes late because I could not find the place 11:05AM.
Alexandria was not very talkative, which is fine, however when her sister Irma came in she could not stop trashing a colleague of theirs. I’m not sure who she was but she was talking about how she wasn’t going to this training convention with them to save money even though she claimed to be doing «so well». They also talked about how she used up products and did not replace them. Anyways I thought that was in poor taste to do in front of a customer. She took a really long Time on my toes and on my shellac and I didn’t end up leaving until 12:45 with a 1PM appointment in Castro Valley. Took waaay longer than I thought. I was in a rush to get to my next appointment and didn’t really examine my nails too well. I thought they looked great, tipped Alexandria well and left. She did give me the nail files and such she used on me which I thought was nice.
I told her I’d be posting my nails on Unilocal because I loved them. She said I’d get lots of compliments on my nails. Once I got home and was able to actually examine my nails I noticed that my toes were pretty sloppy and did not cover the entire nail bed… Even my husband noticed. My shellac was done better but not completely painted either. My whole nail was not covered in polish. They still looked pretty but I probably could have painted my nails just as well. My friends who get their nails done frequently were not impressed either. You could also see brush marks on my nails which I don’t think you’re supposed to see.
I wasn’t going to Unilocal this until I got a nasty and immature message from Alexandria. I posted feedback on groupon for her as follows:
The space was tiny but cute. My shellac was nice and my toes were ok. I wouldn’t pay full price for what I got. She didn’t paint the whole nail on my toes and missed a little on the shellac. The shellac was pretty though.
To which she replied:
Oh please! You didn’t say anything while you got it done, and honestly you said you liked it, why do people lie?
She did not even consider that I had another appointment which she knew about, making me be in a rush because I was late when I was leaving. Or that I was able to more closer examine my nails after the fact. There was no inquiry about my dissatisfaction only an immature and unprofessional reply to my feedback.

I had an appointment with Alexandria Mendez the Nail Tech. She was so great and very help full with the design of my nails. I all I can say is WOW I love my nails so much. People have so many complements about them and of course I let then know where to go to get the same results.
Thank you Alex they look wonderful
your very happy Customer.
Raquel
I also had an appointment with Irma the Aesthetician at Young Image for a facial and a peel treatment. I had facial before from Irma with a chemical peels and it always made my face feel fresh and clean. I could see that my skin tone was better and the scar from the acne skin damage I had was vanishing. Of course you many have to have more than one treatment but with just the first one I couldn’t believe how well it works. I already have my next appointment set up.
Can’t wait to see you Irma!
Thank you,
Your customer
Raquel Flores