Caton Auto Clinic

I recently moved here and needed to have a state inspection done on my car so I came here because the other reviews were good. The inspection itself didn’t take too long, they said everything was good with the exception of my windshield wipers. The man then proceeded to tell me that my bill was $ 165! I was surprised and asked why the bill was so much and he very condescendingly informed me that my windshield wipers were FORTY dollars — EACH! I did a quick look up on my phone and every single site I went to had them for much cheaper (as little as $ 11). I then told them to not put the wipers on my car since I had no intention of paying $ 80 for wipers. Another man came out and strongly implied that I was stupid for trying to order cheaper ones online («do you even know what you will be getting???» he asked… Amazon has never not delivered the product as advertised) and when that didn’t work, started to imply I was being cheap (the wipers I bought were $ 32…$ 48 is a pretty big difference for the exact same wipers) and when that didn’t work, then informed me that the inspection was only good for 30 days/1,000 miles (I have 2 day shipping and I don’t work in Cleveland so I don’t know why that mattered).
To add insult to injury, when I came back in to get the inspection certificate (oh he generously told me he wouldn’t charge me for a reinspect… too bad by law he couldn’t charge me for anything that only requires a visual reinspect per Maryland LAW) he goes «I wish I knew you were in the military, we have a discount»…hmmmm…I guess telling the man «I am now stationed here» when he asked why I was in Maryland and my ENTIRE UNIFORM sitting on the passenger seat in plain view for the WHOLE inspection was not enough for him to ask me if I was in the military. He could have adjusted the price of the inspection right then but he didn’t, apparently the «free» reinspect was my discount.
What kills me is they have a «support the military» sign in their office… I guess that only applies to men who bring their cars in. Women just get a free dose of sexism and some overpriced windshield wipers.

Local family owned. Super clean. Very professional. Even the bathrooms are clean!!!
The prices are reasonable, and you can find coupons online.
Oh, and the most important part, they are a trustworthy shop. They don’t make recommendations to fix unbroken parts. This alone is better than 90% of other shops these days.

Came here because my check engine light was on. I already got the code read from Advanced Auto and had some other work done by another shop that didn’t fix this code. When I dropped my car off, they told me I’d be charged $ 150 in addition to any repairs for a diagnostic test even though I already told them the code. I was pissed but left it anyway because I needed the work done and had already made the appt and took off work. They ended up just replacing the battery and explained it might be a cheap fix for the issue (and I know my battery was low anyway). Battery price + labor was reasonable. My bill didn’t include the $ 150 «diagnostic» and I also got a small discount for having AAA but my light is still on so will need to go back… Overall I do feel they were honest, though.

So glad I found Caton Auto Clinic. I came here just needing a Maryland State Inspection and found a $ 10 off coupon on their site. When I called to set up the appointment, they warned me it could take up to 2 – 3 hours and they offered to give me a ride home so that I wouldn’t have to wait in the shop for that long. I only ended up waiting about 45 minutes in a comfortable and quiet waiting room. A few days later I received a call from them thanking me for my business… and that was it. No bait for good reviews, no pressure to get other un-​needed service! Got to love it!

I brought my cars here for about 3 years. They do good work and are an honest shop. I’ve seen them turn down work on people’s cars that they couldn’t do or thought needed different type of work first (body work). You know they can’t be hurting for money when they do that which brings me to my last point.
They’re expensive. Their shop rate must be over $ 100 an hour. I stopped going here after an oil change ended up costing $ 120 which was about $ 40 over what I usually paid for a synthetic oil change. They overcharge for oil compared to what you can buy but this was outrageous so I stopped going here. I’ve never been dissatisfied with the quality of work I just couldn’t afford their prices. If I had more money then I’d still go here.

Truly a honest & friendly biz. I actually didn’t have my car worked on b/​c my insurance preferred that I use a certify shop, but Caton Auto was understanding & generous to waive the fee for diagnosing the problem & what needs to be repair. While waited they had wifi available so i was able to get some work done. I will repay by good word of mouth & to use them when I can.

We have been going to Caton Auto for over 10 years. Finally found an honest repair shop who never disappointed us. They care not only about your vehicles but they care about their customers. Highly recommend them. They are beyond 5 stars.

Excellent service! Looks a little shanty from the outside but what they lack on the exterior they make up for in customer service! I had major repairs done to my AC and when I came in to pay the price was less than quoted! The company even calls to follow up with you. Dealer service without the dealer pricing.

An honest car repair shop — one of few. That pretty much says it all, right? I’ve gone here a couple times from the other side of the beltway, even renting a car for the day to get around, just so as to use someone whose work I trust. A friend’s stepfather runs the shop, which is how I came to hear of it. They are generous with their time and have reasonable rates.