Firestone Complete Auto Care

The business’s reply is insulting. «We understand that unexpected car expenses are distressing.» How about scamming people by saying that they need replacement over repair when the shop couldnt even find what needed to be repaired? Outrageous! I would recommend staying away from this business.
The following week, I went to a local tire company that I trust. According to Firestone, they patched one tire but couldnt patch the other bc the tread was so low. Guess what? The reputable local place found no nails, leaks, or patches in that tire!!! As an aside, they said they were getting close to the wear bars, but that wouldnt have preventing patching and doesnt need replacing for a while longer. I hope this is all the proof folks need to take their business elsewhere.

I came in with a slow leak. They quickly diagnosed, got me he new tire I needed (from stock), and took care of me with an exceptional deal.

Very friendly staff. I had a flat tire at 6pm on the day before Christmas. I went to several tire stores for a new tire but was declined because it was late and everyone wanted to go home as soon as possible. This is the only store that was willing to replace the tire for me. Very appreciated.

Great place! Had issues with other firestones but this one was great. Got me in and out quickly for an oil change and much cheaper than jiffy lube! They didn’t have the right filter for my car so they went down the street and got the correct one!

This Firestone is my go to place when ever I need an oil change. The reps have always been helpful. I always make sure to show them the coupons on their website for the oil change promotion so I never pay full price. The only negative is how long it takes for them to service my car. You can expect to wait at least an hour and they are a bit pricey. There also very knowledgeable and professional so I guess that does come with a price.

DavidandBeverly O’s review really hits the nail on the head. We took the car over to Firestone because the brakes were grinding and they asked for $ 750 JUST for the rotors. We said no, and they immediately said they’ll make it half price.
It turns out that they’ll quote you at 4x the actual price as a tactic, because we paid half price since we thought it was a deal. Turns out that a friend of ours told us he had the same thing done at half of the half we paid! Firestone snookered us into thinking we’re paying a small price. Nope.
WORST PART is that a month later, the brakes started grinding again. Took the car back in because the mechanic told us they have a limited lifetime warranty. They then said that the brake pads were the problem WHICH THEY DID NOT MENTION AT THE TIME OF THE ROTOR CHANGE. Now I’m beginning to think that the rotors did not need to be fixed at all, it was just the more expensive product.
TERRIBLE CUSTOMER SERVICE. The mechanic turned everything into a he said she said argument saying that he told us to change the brake pads a month ago. Not true. Please take your business elsewhere.
It is so ridiculously hard to find a car mechanic you can trust.