U-Haul at Westview

I needed moving boxes. Reviews I read for this business steered me away. They said that the service agent was very unfriendly and that there was no customer parking.
I had a very different experience here. While the lot has very little customer parking (in the back), the store was quite okay with me parking near the office, by the trucks. The shop itself is cluttered, but it squeezes in a full variety of boxes (including mirror boxes) plus other supplies including a number less frequently found. The service agent (he was the manager and said he had been the manager there for years) was very accommodating – to me and to other customers that I saw interact with him. And U-​Haul buys back any unused boxes, so you can take what you may need and return what you find you did not have to use.
Internet reviews steered me to the nearby EZ Storage. While their facility was clean, service was not as friendly, box selection was more limited, and other supplies selection was even more limited. So, for buying moving boxes, I would steer away from EZ Storage and come to this U-​Haul shop.

Don’t go here. Got there at 7300am, they said they would be ready in 30 min, waited for 2 hours. Fuck this place.

Avoid this uhaul location! If I could give no star I would because they are not deserving of one. They are understaffed and the staff present could not care less about costumers. I reserved a trick at this location hesitantly because they were the only location nearby with a 17 foot truck. I even called the location to confirm and adjust my reservation. After arriving prior to my reservation time today i was sent to glen burnie to pick up a trick because the manager, Damon Montgomery, refused to honor my reservation even though the truck was right on lot. Long story short the manager decided he didn’t want to be inconvenienced by my needing the truck for more than a day (after i had already arranged for it) and would rather inconvenience his costumer. I am now having to pay more for the truck and had to pay my mover additional since they sat my apartment for an hour and half while I ran around trying to get a truck for them to load. I was offered the $ 50 reservation guarantee but that doesn’t even compensate half of the additional money I have to pay. I will never do business at this location again and will actively discourage my family and friends from using this location as well since Mr Montgomery and his staff do not value costumers.

Had a confirmed 7am appointment to have hitch wiring installed. Showed up and only one person was working. I waited 20 minutes at the counter only for him to come in and tell me he didn’t have time to do it. So I left and will never go back to this location.

Walked in to a line of 8 people waiting in line when I had a reservation at 5 PM and arrived at the place at 4:45. Only had 1 person working. Long story short, while I was waiting in line for an hour, since I didn’t show up on time they gave my rental to somebody else… Completely unprofessional to only have one person working the counter.

This place is terrible! The person behind the counter was extremely rude! He refused to honor the pick up time. We reserved our rental for 7:00 and we didn’t leave until 8. It was obvious that he showed up for work late, but then he refused to help us until he finished cleaning out all 12 trucks. It put us way behind schedule! U-​Haul guarantees their reservations and pick-​up times with a $ 50 reward, but the manager of this location refused to honor it. This is an extremely poorly run establishment!