Parkway Ford Lincoln Mercury Jeep

On a trip pulling a trailer and had a significant loss of power with our 2015 Ford truck, about 100 miles from the nearest Ford dealer. Called Parkway Ford service from the side of the road, Tim in service was very helpful even though we purchased the truck up in Oregon. Dropped the trailer off and drove 90 miles to see if they could squeeze us in even though their service was fully booked. Tim was able to get diagnostics run, found error codes which referenced a required software upgrade, and had me back on the road by 10am. Excellent service, great to deal with — Tim and his team really helped us out.

Bought a ten thousand dollar Xterra for my kid. Low air pressure light was on, my sales woman Linda told me to bring it back and they would fix it. He brought it back, they deflated then reinflated the tires then told him it would go away or they would fix it. They refused to fix it. Springs an oil leak. All over the driveway. They advertise a 30 day free swap if you’re not satisfied so my son brought it back in, picks out a Ford, they send the buy order to the bank, it’s 1400 dollars short. I talk to the sales manager by the name of Huey, he explains they pocket the «tax «of 1400 dollars. LOL. So they love swaps because they’ll just charge the «tax «again when they resell the Xterra. LOL. Sales woman is mysteriously out all day according to the dealership. I have to call my bank and the dealership a dozen times to get a straight answer (finally from my bank who can’t believe I bought a car from these thieves). The bank is less than a mile away and I’m doing their job. Took the car in to get it fixed at an HONEST mechanic who tells me the oil needs to be changed and the drain plug is stripped. The sales manager Huey complains that he doesn’t have the time to ’ rehab ’ used vehicles. 10 k and they couldn’t even do an oil chase. Do not buy from these guys !