Dunkin’ Donuts

The food and the service is excellent! Each time I go there I feel like the staff are a bunch of moms that genuinely care about their guests. Definitely a local favorite and a place I always leave smiling. I’m just sad that I’ll be moving away soon. :(

Coffee was hot. Milk was out of date. Staff friendly to the ‘regulars,’ which is great — but not when you allow them to place their orders ahead of new customers. We were camping at the local state park and went here for breakfast. We’ll go back to the park, but will take our business elsewhere.

Love the friendliness of the staff, however the drive thru lane can be super quick or it can take a
lifetime. The donuts and coffee are amazing, but the breakfast sandwiches are horrible.

I give this dunkin 5 stars based on the staff alone, although I love their coffee as well. I think the management team is great and they understand what great customer service is. Whenever they have problems that arise they always take care of the customer as best they can. I think I visit this location more for the staff than anything.

This is the only donut shop closest to where I work so, it’s a necessary evil. My last visit wasn’t pleasant I don’t think I’ll be coming back for breakfast. The flavors in both the kolache and chocolate donut made me nauseous.
I’ve had better kolaches elsewhere. They tasted like they came straight from a box and reheated. You can’t get jalapeño kolaches here either.
The donuts almost are always good in the morning. I probably got a bad batch but, the last chocolate donut I had was straight gross. Avoid ordering donuts in the afternoon all together. because they’ll taste like «sadness». Stale and not very good.
I’m only giving Dunkin’ 2 stars. The food can sometimes be a hit or miss. I Can’t give it more than 2 because the quality of the food isn’t always there.

Horrible service and absolutely NO doughnuts in the store made. Been waiting 30 mins for kolatches. Dirty inside.

Writing this as I’ve been waiting in DD drive thru for over 30 minutes! This’s ridiculous. Slowest service ever!

Every time I come to this location I never have any complaints. They are always quick and very good on correct orders. My wife and I have officially switched from Starbucks to DD

I love love love this place the staff is so extremely nice and kind the donuts are always fresh and not to mention the cookie dough iced coffee. Yum! What I enjoyed most about my last drive threw visit is I was dog sitting my sisters dog sandy and she is extremely nervous riding in cars but I had to get my caffeine fix so off we went to dunkin it’s only a 3 min ride away from my home but by time we got there sandy was literally shaking her boots off. The staff was so concerned they offered my lil boo a munchkin it was so appreciated. Once we returned home safely sandy tore that thing up I guess she approved as well

Excellent staff! Whenever I am cravin’ some strawberry frosted «yum-​yums» I just called ahead and they will either set some aside for me or ‘whip’ some freshness up! Guilty? No way! I’ve been ingesting these bad boys since I was a wee whittle wadddd. Delicious! Sprinkles add a touch… Mhmmm.

No matter when I go to this location they are always slow. I’m from a suburb south of Chicago, and there were dunkin donuts everywhere, each one was always on point with fast drive thru. I really miss that. I hate going here, that’s why I rarely ever go, unless I’m desperate

The regular black coffee was good, but the donuts where bad and the place was a mess. Tables, seats and floors needed wiping down. The staff was less didn’t seem to care nor did they seem to want to help me when I ordered. Won’t be going back.

Not what it used be could be a lot better.

We’ve visited this location numerous times and enough is enough. Every Time we have ordered *anything* there has been a problem. From stale waffle cones to cold as ice donuts, which are usually old, on the verge of stale and taste like they’re fried in old oil.
This last time — we ordered food — don’t! — I ordered a chicken sandwich with bacon ranch and my partner ordered the eggs benedict sandwich. First off… I wish I had taken a picture. Both sandwiches were smushed down and missing ingredients. The drive thru person forgot that I had ordered a meal and actually had to go cook the hash brown bites. The order I received was 5 pieces. Is this normal? It looked as though someone had ate half of them. I also ordered an iced coffee, «mocha» flavor with cream and sugar. I received an iced coffee — no mocha, no sugar.
We ordered a dozen donuts — 6 glazed, 2 krullers, 2 powdered and 2 bavarian cream. — the krullers tasted like very old, dirty oil, the powdered were less quality than the little powdered mini donuts you can get from Hostess.
This location is a combo Dunkin Donuts/​Baskin Robbins — neither is good. The biggest complaint — everything always taste old, cheap and almost as if they dip everything in old dishwater before it’s served.
I will not be going back. They are much too expensive, the orders are sloppy, the food is old, stale, and, frankly, horrible.

Addicted to their Coffee Coolatta with a shot of expresso! Even though there’s a lot of times I come here and their machine is down. Great service.

Not the Dunkin Donuts that I grew up loving on. Something has changed that is for sure. The donuts I had on more than one occasion where really plain tasting. At times it can be very slow getting your order. I always give places more than one try but I think I am done.

This morning I’m craving donuts and iced coffee. I have no business eating donuts, but damn it I want a donut. So, I see Dunkin Donuts. I pull up, and I start my order, I can’t really hear the person on the intercom so, I simply ask for 2 donuts, 1plain, and one chocolate. The guy I’m talking to seems in a hurry to get me through the drive thru which is weird cuz I’m the only one in line. For an iced coffee and 2 donuts came to $ 6.90. I’m like WTF??? The donut place down the street charges 2.50 for a dozen and they are hot and fresh. My donuts were ice cold, and tasted funny, and the iced latte tasted like bad tap water, and folgers. It was awful. For the prices they charge they could have at least given me a hot donut. This place sucks. I’ll stick to the Korean owned donut shop on 1382 next to Goodfellas Barbershop.

I miss having a Dunkin Donuts steps away from home, work, gym, or anywhere near me when I was in Chicago…
Seeing this one and the one at Dallas Love Field made me go banaaanaaaass! This location in particular is still far from my house but it’s the closest one.
This past wknd we had to do a mass order for out of towners; got a couple of coffees, breakfast items, and donuts and regretfully, did it all via Drive-​Thru window. =(BUUUT, I was highly ecstatic to see they are starting their PUMPKIN this season!!!
I have to say, superb customer service is KEY in any type of customer interaction and I’ll tell you– Shakira at the window at this location was AMAZINGLY nice. We had to wait a while at the window and she was so nice about asking us to drive to the front and wait out there. She came out, brought our bags of food and went back in and was extremely nice. We went through the bags before driving away and realized we were missing a heap of items (4 bfast wraps, 3 hashbrowns, etc) so we had to walk inside and inquire. Again, she handled everything very well and also offered us free add’l donuts/​drinks while we waited.
She knows what she’s doing and even though we had to wait for over 25 mins (total at the window, in car, & inside), we were not upset at all. All because of the way Shakira handled the situation; we drove back to the house and could stop talking about how great she was. Cedar Hill DD’s Manager — I hope you read this review. Shakira is GREAT and you could definitely use for training seminars for customer service.

So I finally stopped by this location, I must say I was glad to find out it was only a 10 minute drive (w/​o traffic) from my home, so maybe I’ll start making it part of my morning routine.
I went through the drive-​thru, the person who took my order was an older gentleman, he was very nice and provided good service. However, when I pulled up to the window to pay, they took forever to collect the money. All in all, it wasn’t that bad but it could’ve been better. Next time I’ll come in and take a look around the store. As a side note, I did not like how they had the BaskinRObbins logo all over the large cup of iced latte I ordered, whilst the DD logo was super small. I know it’s just a small detail but worth mentioing

Donuts — Ice Cream — Drive Thru — Coffee
Dunkin Donuts is Dunkin Donuts, but this is a HUGE store, and inside is a Baskin Robbins as well. I love BR ice cream so this is a double whammie! When I used to live in Milwaukee I would go to Dunkin Donuts, and this brings back a lot of good memories. The glazed donuts are better at Krispy Kreme, but the cream filled donuts here are really good, especially the boston crème, and the chocolate cream. The coconut donuts are excellent as well. The store is new and clean and they offer a lot of menu items that you would never find at a donut shop making this a great place to stop by, have a pastry, bagel, donut and some fantastic coffee. They offer a range of breakfast items and muffins as well. They also offer K-​cups of the Dunkin Donuts coffee which is pretty cool. Did I mention Baskin Robbins? You can get ice cream as well, and the best part if you dont even have to get out of the car. Use the Drive Thru! This location is clean, large and pretty nice. I will enjoy coming here often.