Crescent House Furniture

Went into the store for the first time today and was pleasantly surprised by not only the beautiful, unique, and eclectic furniture but by the customer service as well. Melissa spent over an hour discussing different options with us and trying to understand what we were looking for. She absolutely did not have to do that seeing as we told her upfront we were just browsing today as our new house wouldn’t be ready until Mid-​April. She was very knowledgeable about the business and all the pieces we looked at. She made us feel like friends or family and I can say with out a doubt we will be back to work with her again and purchase our new furniture with Crescent.

Updating my review… and unfortunately it’s not good. Our couch was delivered and we were pretty excited. Until 2am when my husband broke out in hives. Spending the day narrowing down what he ate/​did we knew it was the couch. He had an allergic reaction to the fabric or the stain protector. I looked at my receipt and saw they have a no return policy. Our sales person Jeffery & Dana (?) never told us of this policy nor were there any signs letting us know this. We only found out after swiping our card with the down payment and it was printed on the invoice. As irritated as I was, I tried to accept and acknowledge their policy and called and spoke with Stacey (who flat out denied being the owner, and is only the manager) to see if I could switch out our couch for one without the protectant coating (which we were never asked if that’s something we wanted, nor was it itemized on our invoice. It was sold as part of the couch) and would be willing to pay re delivery and restocking fees. Stacey was immediately dismissive saying he had never heard of that in the 30 years he’s been doing this. I said if you look on google, there’s been several other cases so it is possible. He then got defensive, and ended the conversation saying «I can’t make this decision after a 12 hour day» and that he would call me in the morning. I called in the morning and asked for the owners information, which is how I found out he lied about only being a manager. He was busy with a client and would be given the message that I called. Around 3pm and still no call so my husband stopped by and turns out he left and no one knew if he would be back that day or the next day. I was furious and called and spoke with a sales woman. Obviously, customers are not something that is valued by Stacey if he couldn’t make a decision, or at the very least give us a call back. After I took to Unilocal,and Twitter he finally gave me a call. He said the «fair» thing to do would be to return the couch and I would be responsible for the protectant care and delivery. I agree about the delivery, however for the protectant, that was seller error not discussing price and selling it as part of the couch, and then not invoicing it correctly. I told him I would need that sent in email or an updated invoice before the couch could be picked up and he responded with «I just can’t make those kind of promises». Our seller Jeffery called me to have me agree to paying for the protection saying how «generous» Stacey was being since the company already is having the expense of picking up the couch. How about my $ 150 expense of taking my husband to the emergency room because the hives covered his legs, torso, and spread to his neck and face? Plus the expense of him missing a day of work? I ended up speaking with the backroom manager Zach, who was able to get me the invoice showing the credit (with me paying the stupid protection) and the couch was picked up, and my husband hive free. Overall, Stacey did the right thing by returning our couch (since we only had it for a day) but I would never recommend anyone shop here. You never know when something random like that can happen, and you as a customer have zero recourse. And as an owner, he lacks basic customer service and communication skills. It was by far the worst experience I have ever had. And in the Austin area, with so many other local options, and such support for local businesses, an owner with this mentality may not be in business for long.

The sofa I bought there last year looked very worn after just a few months. Even though I live in Dallas, someone from the store ordered two new cushions and delivered them for free to my home. Great customer service.

Went to this store looking for some new dining furniture. Walked all around the store and back and forth in front of the purchase area few times. There were no other customers in the store and the 5 + staff members completely ignored me and never said a word to me.

I said I would buy something here and I did. My Bramble Co. sideboard was just delivered and it looks great. Excellent in-​store service and excellent, conscientious in-​home delivery.

I love this place. In Cedar Park no less. Who would’ve thought? I never want to go north of 620, but this place actually gives a reason to venture north. We bought a fantastic, unique, quality dining room set at a fair price. Stacey was a pleasure to work with and very accommodating. The sales staff and warehouse staff were also super cool. We’re still trying to decide if we should buy a couch from there as well prior to us moving to Oregon.

I never write Unilocal reviews but I had to for the folks at Crescent House. Their showroom is filled with amazing pieces, and their buyers clearly have great taste. The owner and folks that work there are friendly and knowledgeable, with a point of view. If you want stale and ordinary, stick to Pottery Barn. My wife and I absolutely love the bedroom set we bought and plan on coming back for future purchases.

Worst experience ever! The owner, Stacey, was obnoxious and unprofessional. The positive reviews on Unilocal must be from his close friends. I don’t know how this store is still in business with Stacey in charge.

We had just moved here from CA and needed furniture for our new home in Liberty Hill. We wanted beautiful pieces indicative of Texas «Americana». After looked at a few box stores I was rather unhappy, I literally drove by this place and noticed some beautiful hand carved benches sitting out front. I pulled in and from the moment I walked in I knew this is what I wanted. Stacey and his crew are all wonderful! He is pretty easy going… always jumping around to say hello to each and every customer that walks in. He has pieces from all over the world and some very unique to Texas. I Purchased dining room chairs and a beautiful side console in teak. I could not be happier! I am definatley going back when I have opened all of my boxes from moving and can concentrate on exactly what I want. By the way… I purchased my items SUNDAY and it was Delivered by MONDAY MORNING at 10 am! The delivery crew called and asked ME what time would work for them to deliver! I was not TOLD when they would be by. Such a pleasant change from what I am used to! Definitely check these guys out if you want great one of a kind pieces for your home. You wont be disappointed!
See you soon Crescent House!!!
Lara

After the countless hours of frequenting this establishment, in search of the perfect furniture set, we had grown to love our unique furniture store. The owners and staff were friendly and courteous. It was a match made in heaven… until Stacy, the owner, insulted us for purchasing other pieces of furniture at restoration hardware and pottery barn.
Initially we had purchased a beautiful dining set that was a great fit for our area from Crescent. We continued to frequent their store, after our purchase, due to new inventory coming in. We had expressed interest in other pieces but were not so keen on their «one price» mentality. With all things we continued to shop around at other establishments and ultimately found the right furniture for the right price.
After purchasing furniture elsewhere we entered Crescent furniture to pickup a few decorative pieces in order to complete our living room set. Upon entering we were greeted by a friendly salesperson by the name of Elena. Elena had known us from the previous purchase we had made and was more than willing to help us. We looked at several coffee tables and finally decided on a piece. We asked Elena to hold it for us as we had to head out and pickup our son from school but assured her that we would be right back. Upon our re-​arrival we brought along some photos of our living room set to further cement the deal with the coffee table, as there is a NO RETURN POLICY. Comparing the photos to the coffee table we were a bit indecisive of the purchase and asked Stacy what coffee table he thought would work. I handed my phone to Stacy to view the photos and immediately he asked where I had purchased my set. I proceeded to explain to Stacy that I purchased the couches at pottery barn and Restoration Hardware. A sudden uneasy feeling came about and Stacy began to berate our purchases. Calling them «made in China» and «overpriced furniture» he then continued to explain how he «wanted to sell me the doughnut and not the doughnut hole». I explained to Stacy that my purchase decision was based solely off obtaining a better deal for quality furniture elsewhere as he has a NO RETURN POLICY and is unwilling to negotiate for returning customers. Stacy handed me my phone and stormed off into the next room. Dumbfounded by this owners reaction my wife insisted that we leave, vowing to never to return again. A business owner who berates because he cant get his way is something I would have never come to expect. Opting for creative input and prospecting for additional rooms in my home was more of what was expected.
One would be better served to check out Nadeau and Four Hands furniture.

Crescent House sets the gold standard for what I expected from a furniture buying experience.
My wife and I recently moved from Cincinnati and decided to purchase all new furniture. After seeing the stellar reviews on Unilocal,I decided we would make this our first stop. Once we left, we decided it was the last stop.
Carlos met us as we were browsing through the store and filled us in on what they were about and what made them the best. As we browsed, Carlos was helpful but not obtrusive. He explained which pieces were uniquely hand made, what type of wood it was made from, etc.
We decided on a dining room set, sectional, sideboard, and coffee table. We scheduled delivery for when we would be in town and settled up. Carlos made the process fun, easy, informative, and relaxed.
When the furniture arrived, a piece was scuffed. Unlike the SINGLE bad complaint: cough cough, they went above and beyond for me. They informed me of the damage, took pictures, and told me someone would be in contact on Monday (It was Saturday) to schedule the repair. By the next day, it was repaired professionally.
To top it all off — they hand a delicious pie made by old church ladies delivered to us as a thank you!
This entire experience was so fantastic I decided to join Unilocal to post this review. If you’re buying furniture, you would be foolish not to start your same journey at Crescent House.

We have bought furniture from Crescent house for our entire house. They have amazing customer service, high quality furniture for a very fair price and they have taken great care of me and my wife. I highly recommend them! The delivery guys are always on time and go above and beyond. We can’t say enough good things about this company and their staff.

There will always, always be people that will find something to be angry about… and some who think that they have something to prove by complaining loudly.
Having beenvtobthis store several times… dressed up and in cut offs and flip flops… I was treated with TOTAL respect and also always get a sense of fun and surprise from the wonderful and artful merchandise and have felt very welcome and never pressure. This is NOT your usual furniture store. Great quality and choices I can’t find anywhere else… it’s like anthropologies but with nice people and cooler stuff. Haters gonna hate… but if you want fun, funky and gorgeous in a nice atmosphere then this is the place!

Most unbelievable experience ever at a furniture store. We purchased several pieces and when they were delivered, all of them were defective.
It took about two months to get someone out to fix one of many issues.
It took another month to get any kind of response from «the owner» Stacy.
After arguing with me on the phone about how the furniture should and should not be used (the day after Christmas), he promised to fix the issues. I sent him a list of issues via email.
The next morning I received an angry email and several calls stating that my fully paid furniture was going to get picked up that day and I would get a refund after.
This was my wife’s 40^th bday and we already had an event planned for that day, so I asked that they come another day. I was told «you have no choice.» They showed up and blocked my driveway. I called the Travis County Sheriff.
Needless to say, I kept my furniture but have not heard back from the hot headed owner since that morning. I am now in the process of disputing the purchase/​charges and hope to get my money back so I can spend it on good furniture that doesn’t fall apart almost immediately.
Please stay away! Save yourself the harassment and disappointment.

Crescent House is fantastic! Schon, Stacey, Shirley, and even their delivery crew provides excellent customer service! We had visited most furniture stores in the area and were very disappointed in their quality of furniture as well as their service.
After my 5^th visit to the furniture store next door to Crescent House (trying to force myself into liking their furniture, which never happened), we stumbled upon Crescent. We are so glad we did!
We ended up buying 4 pieces, and are planning on going back for more. Go check them out, you won’t regret it.

We recently made our first purchase at Crescent House and their professionalism, customer service, quality products and variety will have us coming back!

Today was our first visit to the store. Words CAN’T express how taken we were with not only the furniture, but the customer service. All I can say, is that not only were we amazed with the inventory, but the knowledge about all of the pieces, the craftsmanship, and the quality. Stacy went over, above and beyond his service. We had no intention of actually having our sofa delivered today, but the crew came way out to our home in 100 degree heat up our very steep driveway the very same day. Did I mention that we live in a treehouse? They were incredible! I can’t imagine getting our next pieces of furniture anywhere else but here!

Customer service in addition to product is impecable. We worked with Schon– he was so fun and helpful– and we bought beautiful bedroom dressers. Furniture was delivered earlier than expected– a bonus. Post-​delivery, Schon has called us twice to be sure we liked what we bought and to tell me about a price reduction on another piece we were considering. Yesterday, I answered the door to a homemade pie delivered by a group that makes them for charity along with a hand-​written note from Schon thanking us for our business. Who does that these days??? Price. Quality. Service. All tops.

I had the most wonderful furniture shopping experience ever today! Our salesperson, Schon, was stellar! I have never been more excited to browse funiture. My husband even got into it! It was amazing. Schon totally got us and made every effort to find us exactly what we wanted. We ended up purchasing a living room set, breakfast nook set, dining set, office desk, upholstered bed & ottoman, and media cabinet. Many items custom and the best prices around. It was a one stop shopping dream. Thank you Schon! He even called after and made a fabulous suggestion to bring it all together. I’m impressed and that is hard to do!

I’m as shocked as Mosie B regarding what Loretta M said. While my furniture took about 2 weeks longer than I would have liked, I didn’t care because it is JUST what I wanted and I was willing to wait for perfection. It was delivered on Monday and we are MORE than thrilled at the quality and look of our new furniture.
My superb experience started in-​store. I was greeted warmly by Stacey and when I said I was just looking, I was left alone to browse to my heart’s content. Not being followed around by a blood-​thirsty sales person was a breath of fresh air. When I returned to make my selection, Stacey showed me the sample fabrics and then let me have all the time that I needed to decide. He kept checking with me and at the end was instrumental in helping me decide on the fabric for my couch and chair. He sealed the deal by showing me another sofa in the exact fabric that I was interested in so that I could visualize what my sofa was going to look like.
I will continue to recommend Crescent House based on my experience. I will definitely shop there again.

I can hardly believe Loretta M and I shopped at the same store. Our experience was anything but what she described. Our salesman, Schon, treated us as though we were the only people in his universe. He was attentive and basically helped us design our living room. Our preference would have been to shop sans kids but there is no reality in that — every member of the staff was patient with them even when they were less than perfect. In the end, we were there over 2 hours and we purchased a sofa, love seat, ottoman, buffet table, and 2 lamps and we could not be happier with our experience, including the cost! Our furniture is on order so I can’t speak to the quality just yet but I will be shocked if it changes my 5-​star rating at all. I 100% recommend them!

This place is awesome! I’ve now bought several pieces, each is unique and a great conversation piece! Everyone asks where we got it. Also, I do a ton of research before buying anything, and their stuff is priced right.