Goodwil

I’ve been here several times and each time the service has been awful at the register. The staff has no desire to work or be courteous to customers. I enjoy shopping at thrift stores because it’s an old favorite pastime from when I used to go with my grandmother. Let’s say it’s a nostalgic experience rather than I’m so broke I need to shop here and it’s funny to be treated like you’re below someone who’s employed by a corporation that takes and charges for others good will.
I won’t be back again because I don’t agree with the financial structure of Goodwill. By the attitudes of the employees it’s obvious they aren’t treated well enough to have any enthusiasm to work there.
On the other hand places like the Serving Center in RR or Salvation Army do give back to the community and I will continue to support those with good intentions.

Its an ok place when in to get me a radio and i did at a good price the not good thing a bout it is that u have to look like craxy for wire conections to make it work
But ok service

I went in today for their «auction» which is usually a joke but you can find precious metals occasionally… they had a Gibson Les Paul Custom Guitar. I asked the «auctioneer» if he knew anything about it and he said no but that it was a genuine gibson. I won the guitar for 1000.00. There were several other bidders there who were also under the impression that this thing was the genuine article. Lucky for me, I was in a hurry and had to meet one of our fellow craigslisters to sell them a desk. Waiting around for the end of the auction was not an option. I got home, sold the desk (thank you) and did a little research on this gem of a guitar that I just won for a grand. I called Goodwill back to ask if there were three screws on the head cover or 2. The «auctioneer» said that he was busy, that he didn’t know, and asked when I was going to be in to pay for it.
So… I got there asap. 1000.00 in hand. When I got there the guitar had been moved to the back of the store into the office. The employee informed me that I had to pay for it before they could bring it out. I refused and assured her that I would be more than happy to pay for the guitar if it were a true gibson les paul custom but that I just needed to see one thing real quick. This is where things get weird. The auctioneer came out with the guitar. I checked it out and sure as shit, it was a fake. It had the three screws that the Gibson website warned me about. I told him that I would not be interested and that he misrepresented the Guitar. At Goodwill, there is a bid sheet that customers fill out through the course of the week with silent bids. At the top is the name of the item. The name «Gibson Les Paul Guitar» had been scratched out and in its place was this bs: «Nice Guitar». The auctioneer informed me that he knew it was fake. That if I had been there early he would have told me that (I was there an hour early). He mentioned that items are sold as is with no representation. I call bs. He knew it was a fake and allowed about 7 of us to run the bid to a grand. Im just sayin… if you knew it was fake (by law actually) you have to mention that. I say beware. Just my 2 cents. I actually own an auction company. If he were a state licensed auctioneer (which he isn’t) his license would be pulled in a heart beat for that.
This is Goodwill. Putting people to work through our donations. Im not impressed with the greed. It should not exist in a not for profit. Makes no sense.
You’ve been warned.
THIS AGAIN IS THE GOODWILL LOCATION AT 1431 AND PARMER. I BELIEVE THAT THE AUCTIONEER’S NAME IS JIM…

The Cedar Park store on New Hope and 183 is pretty clean and organized but they have frustrated me for the last time as far as exchanging items. I will not donate nor shop there any more.
I purchased housewares and some items of clothing at the store about 12 miles further south, after being informed that I could return anything that didn’t fit at any Goodwill within 2 weeks.
That particular store, also on 183, does not put tags on all their clothing. The New Hope store refused to take back 4 items I wanted to exchange, claiming I’d removed the tags and plastic things that particular store puts on all clothing. I’d purchased a fuzzy white sweater, which had been bagged along with the dark pantsuit I purchased. The New Hope Goodwill store refused to take the pantsuit saying they never would have sold something with so much lint on it! I explained it had been bagged with a sweater, but New Hope refused to let me exchange.
Most recently, I purchased a couple pair of new-​looking shoes. 2 days after the purchase, I wore one pair of shoes to a dinner, and within 1 hour the sole came apart. I went to return /​exchange them the next day and was told shoes can not be returned.
I am getting my other items together to exchange for something in housewares that I can inspect and be confident of the quality. I won’t be back after that.

Not as good as the Goodwill at Parmer/​FM1431, but it’s decent.