Massey Services

I wouldn’t even give a star to this company if that was an option. Absolutely terrible customer service. The technicians are good, the company itself and the customer service WAS A JOKE. I tried to discontinue my service and the same individual hung up on me multiple times. In the end after calling back 4 times I was finally able to get my service disconnected. If there are other available pest control services I would go with them in a heart beat, because this is not the one to use for service.

AVOID AT ALL COSTS !!
Absolutely horrible company and truly pathetic and unprofessional customer service. Massey recently acquired EcoShield, which is the company I had service with for 2+ years with zero problems, and ever since that acquisition, the service from Massey has been abysmal. The first new Massey technician didn’t even have the courtesy to call ahead of time, he just simply showed up. WTF?!? His excuse was that they have these «new computers» and that he didn’t know how to call me. Hmmm, but you did have my home address and knew how to drive a company truck and use your GPS and just show up? Ridiculous.
But being a forgiving soul, I gave Massey another chance, but not after notifying their customer service of the disappointing matter, to which they barely gave an acknowledgement, let alone an apology.
Then comes today, about two months later. This time the technician at least had the courtesy to call a day in advance and state that he’d be at my house between 12−2pm. Well folks, it’s 3pm now, and you guessed it — no show. So I call customer service again and they give me a truly lame (almost laughable) excuse that the technician simply decided to no longer work there. Mind you, this is not more than 10 business hours between the call and his supposed resignation. Well good for the technician for abandoning his post from this circus of a company, but didn’t Massey Services ever think to call their longstanding customer and inform them of the matter? Apparently not, they simply somehow assume people have all the free time in the world to sit on their asses and twiddle their thumbs and swipe on Tinder profiles while they wait for Massey’s non-​existent technicians to show up (beyond) late and maybe, just maybe, do some pest control work. The clever excuse this time from the curt and not very courteous customer service gal was that the service manager was now following up the long-​gone technician’s service route, but that he didn’t have his notes, so he couldn’t call to inform me. But again I ask, this is the 21^st century Massey Services, don’t you guys have computers, a customer log or a tracking system? Are y’all running around town with dot-​matrix fax machines, wooden abacuses and metal typewriters?
To say this company is a joke would be flattery. I could’ve called ISIS or Al-​Qaeda or the Sinaloa Drug Cartel to come kill some bugs for me and would probably have gotten better, kinder and more reliable service. Do yourself a favor folks and find another Austin-​based pest control, and let these clowns run themselves out of business with their own stupidity. I’ve cancelled their service and am awaiting an apology. But I won’t hold my breath. Should a credit card charge ever show up, the Better Business Bureau and my lawyer will have a field day with them in court. But then again, Massey Services would probably never show up there either. That’s just how they roll.
PURA MIERDA and GOOD RIDDANCE

Switching my lest control after they come today it’s a very big inconvenience to schedule with them and they are late and our treatment we have to leave the house til the chemicals dry and I’m just so aggravated that this is throwing all my stuff off having 4 kids because they are late!

I’m not going to write a full review again; however, they moved to a new name, which I can only assume was to escape the awful reputation from their old one. Don’t be fooled. They are still they same absurdly awful set of worthless individuals you will ever meet. Go elsewhere.

Initially, I was impressed. The guy came out & did a free inspection for the ant issue we were having. He was very nice & the price seemed reasonable. $ 150 ($ 170 after taxes) plus a $ 95 treatment every 90 days. We set up my first treatment for the same week, and then set up for a recurring treatment every three months.
I was told the guy would be at my house «from 12−2» on the day we agreed on, and because I had received an email from the company saying «We don’t set up windows of time, only actual appointment times», I thought that meant he would arrive at noon & be done at 2. After an hour, I called & found out that no, that was just the window of time.
Two weeks later & my dog is going crazy at the door at like, 8 am. The guy is back to «start my service». My «every 90 days» service. I called the office & was told that it was a mistake & he wasn’t supposed to come back for another month, because I’d been upgraded to their première service (or whatever it was called). I had not authorized an upgrade, and was only budgeting for the service every 90 days. It makes no sense to me to have them return 2 weeks later for another $ 95 after they’d just charged me $ 170 two weeks prior. I realize mistakes happen, but when you make me set up pre-​authorization of my credit card, then charge me for services we have not agreed upon, that is a big deal.
Bottom line is, I do not trust them at this point, and I am not thrilled with their several mistakes after only signing up with them two weeks ago & will be cancelling once I can get someone to answer their phone.

Worst Company ever with horrible customer service. We had a contract with this company to come out and spray inside and outside our house monthly for bugs.
I had them for a couple months and noticed no reduction in the amount of insects we had. Fortunately my wife was home one day when they showed up. They rang the door bell once and by the time my wife went to answer the door they were gone.
Expected them to come back and do the service at a later date, but was surprised when we received a bill for that day of service.
Called them up and they told me that I was not being truthful and the service was done on the outside and if they wanted us to come back and do the inside they would come back.
It was very interesting how they did the outside when our gate is pad locked and they did not have the combination.
I finally paid them after I received a certified letter, but only to avoid a credit issue.
Do yourself a favor and go to another company or better yet buy the same bug spray they use at Home Depot and do it yourself for 10% the cost.

Unfortunately, Mayday Solutions, the company I had an existing contract with for quarterly pest service, was acquired by Massey Services Inc. (servicing FL, GA, LA, & TX; FYI, Massey also acquired Green Pest Services of Austin last August — see reviews). After the acquisition, I was told there would be no changes in applications (i.e., chemicals employed) or insect inclusions in my quarterly plan. I was misinformed. Massey’s quarterly program does not include the same services as Mayday’s did (e.g., mosquitoes [Massey was emphatic when telling me Mayday did not include this service either; however, I had used them for two years and I assure you they did — whether it was in a written contract or not]).
Sadly Massey does not use the same products, service techniques, or offer the same treatments for insects under the same plans at the same price as Massey. Totally different business.
On Massey’s last visit, the technician just showed up at my home without an appointment — which is not acceptable as I have a dog that is part of the family. I was perplexed and he stated that he had called and left two messages days before as the instructions on my account were to call ahead. Obviously, if I did not respond, I did not get the messages (I was traveling) and «call ahead» referred to when the tech was en route. Very courteous technician; however, obvious miscommunication between the office (female rep — Beverly — whom I spoke to via first phone call was not the friendliest by the way; contrarily, the office manager Lindsey is very courteous and understanding) and/​or disorganized scheduling,
I have had Massey service my home a few times since the transition and I am not seeing nearly the same results as I did with Mayday. Massey takes a much more EPA friendly approach (so they state), which I would appreciate, IF the products were just as effective as Mayday’s. I have taken into consideration the excessive recent rain, but cannot justify this as a valid reason for such a drastic change in effectiveness of prevention of pests (e.g., spiders, beetles) entering my home as I saw a noticeable difference prior to this very wet season occurring. Plus, the manager is kind of a jerk IMHO. Just sayin’…
I cannot personally recommend.
[103 in 2015]