Pampered Auto Care

I would not recommend taking your car to this shop.
We took our suburban here and we’re having a «general misfire». After spending 5 days in the shop and $ 1500.00 of our money, it wasn’t fixed. The mechanic actually told me he didn’t know what was broke and the stuff they replaced didn’t need to be. They were just doing a process of elimination and never found what was causing the problem. We then took it to a dealership, and during their initial check, they found the fuel pressure to high from a bad fuel pressure regulator. Problem solved!
The guy at the front who books you in and deals with the customers should smile and have a friendly personality, he doesn’t. I’ve never been so put off from a business before.

Used to recommend people, used to take my BMW here. Not anymore.
Were very dismissive when I came in and asked about matching dealer price on routine maintenance.
Imagine that, a small company charging more than a dealer and not wanting to compete! When I expressed my dissapointmemt I was told they would call back but haven’t heard from anyone.

Good experience with this shop!
I’ve moved a TON in the last 5 years and the worst part was finding an honest auto service tech!
Pampered was great, got my Cadillac rolling again and helped identify issues from last place of service.
They also advised me on what not to get fixed, and why it was throwing money away.
That’s gold right there… I’ve got two more vehicles to get up to par and will definitely go back.
5 star thus far! Great experience!
Dropped me off at home, follow up and status calls, zero dropped balls.
Go try them out!

I have been to Pampered once at their north location. They did excellent work, were cheaper than the competition, and explained exactly what needed to be done. The 40k service for VW’s is quite expensive from the dealer and they do it quite affordably.

Pampered Auto Care has been where we have gone when we have gone for automotive needs but recently, we took a vehicle for an buyers inspection, we were told that for $ 95 dollars they would do a thorough inspection and if anything should happen within 30 days we can have our money back. The inspection came back complete and with absolutely no issues. I called 2 weeks after the purchase due to the air conditioning going out in the car. The owner, Eddie said that all the inspection covers, is turning on and off the air conditioning in the vehicle. When he did that it worked, there was no in depth inspection and that an in depth inspection would cost thousands. I asked for our money back, Eddie refused. I said I would be making a formal complaint, this is where I got interesting. Eddie then threatened me. He said he would go to my place of business and make a complaint against me. He said he would do to me what I do to him. I suggested that he was threatening me and it was illegal. All I wanted was my money back because he did not perform the service I paid for as he just stated in this conversation, and I wanted a full refund which was promised when we paid for the inspection if anything they «checked» went bad/​broke. The fact that this man threatened to come to my place of business and to make a complaint against me (a consumer) was irrational and out of control. BUYERS BEWARE Pampered Auto is a SCAM AND SHOULD BE AVOIDED!

Just got the AC fixed on our Izuzu Trooper. Staff was friendly, fast and we were in and out of there in an hour. the bathroom was clean an stylish. They had guest wifi and a coffee bar while we waited. Great experience! Thank you for our cold AC !!

*update*
I am still only rating this business one star. They have chastised us and tried to get me to remove my review. The reported us to Facebook and removed my review on Facebook claiming that I posted false information. When they called my husband and tried to get me to remove my review, I said I would remove the review, if they would offer to fix the situation. I even sent them a message asking them to fix the situation. Instead I was reported and chastised.
Our car still has a strong smell of diesel in the cab of the vehicle. We brought it to pampered auto months and months ago and were told it was a hole in the exhaust. Which was patched by them. The smell never went away. When we had the money we decided to have a complete overhaul of the car including the exhaust to be replaced which we thought would remedy the smell in the car of diesel fumes.
It did not. After the complete overhaul of the car, when we first told them, we were told they knew exactly what it was and it was a fuel return line that had to be replaced. That was the reason the car smelled like diesel is what we were told. We were told to bring it back and they would replace the fuel return line which would cost approximately $ 10.
Except we had moved to Kansas and could not bring the car back to Texas to have them fix it. Now they are angry with us because we wrote these reviews explaining exactly what has transpired and asked us to remove the reviews. Now the owner is saying after he fixed the car he drove it for 30 miles and he is claiming there is no smell of diesel in the car. Which is strange because we have been smelling it for months and have had him say he knew how to fix it twice, and now we are somehow not telling the truth?
So the owner acknowledged the problem of the fuel return line needing replacement, but is now saying there is nothing wrong with the car. This has been maddening dealing with Pampered Auto. We have been good customers over the years and have always brought him our cars and paid cash to him to fix it. I expected better treatment. I wish I had read the reviews before letting my husband take our car here.
We just spent thousands of dollars on repairs, so we could make a trip across the country. Our Merc was supposed to run like new, but it is not.
Now we are stuck out of town with a car that sounds like it is on it’s last leg. We are all sick because the smell of gas in the cabin of the vehicle is strong. My young daughter with fragile lungs is the worst because her lungs are filling up with fluid.
I have no idea what we are going to do, but things are seriously bad and I blame pampered auto.
I will change my review if they fix it but so far we are not happy and our family is suffering.

A good friend recommended Pampered Auto Care when my car broke down so I had it towed there on a Friday after being told they would not be able to look at it until Monday. Over the weekend I was having second thoughts about getting my car repaired (by anyone) and called them Monday morning asking if they could hold off looking at the car until I decided what I was going to do. I was told that would not be a problem. I called them again on Tuesday morning to say I was not going to get it fixed and could they recommend a salvage company. They gave me the name of a few, I called around and got a decent price for my car so I made arrangements for it to be picked up at Pampered. Tuesday afternoon Pampered calls me and gives me the estimate to fix my car!!! After I had them I was not going to get it fixed. When I went to meet the salvage yard driver Pampered wanted $ 95.00 for the estimate! Then two guys proceeded to lie to my face and make up some story about how they looked at me car on Monday afternoon but did not write up the estimate and call me until Tuesday afternoon. I argued with them but ended up paying them so I could get the keys back and sell the car to the salvage yard that were on their way. Total rip off!

Pampered Auto was recommended to me after an extremely bad experience with another place. I needed a new alternator as it was time to replace the one on my 2002 Honda. Because of my experience with the previous place, which had replaced the A/​C Compressor and busted my radiator in the process just 2 weeks earlier, I asked the mechanic at Pampered Auto to document anything that seemed out of place, not hooked up correctly or just plain missing. I received a very fair price on the alternator and labor. Not only did they do a very professional job they also made sure to document all of the errors that the previous «mechanic”/ store director had caused. After installing the new alternator they replaced 5 missing connectors needed to attach the top plastic cover to the upper radiator core support and front upper grill. I’d already noticed that 5 or my 8 pins hadn’t been put back from the A/​C Compressor replacement. They also noted a loose bolt on the engine mount and some previous negligence to the lower shield. I really appreciated the extra time spent double-​checking everything!

If you own a Mercedes you must go the this shop for your maintenance. They are honest, competent, and very cost effective. We have been using them for several years now and I cannot imagine using anyone else.

I’ve used Pampered several times for my BMW, Mercedes and Jaguar. they have always done a fabulous job. They KNOW WHAT THEY ARE DOING! What people don’t understand is that no matter what kind of car you purchase, you will always have to get it repaired. There are alot of shops out there they WILL just take your money. These guys really care about their «art.» They have fixed all kinds of things for me: transmission leaking, faulty wiring, oil leak, REPLACING AN ENGINE for me as I write this and the list goes on and on. What the other people have written about this place is ludicrous. They are just cheap and don’t understand the cost of doing business and the cost of OWNING A LUXURY VEHICLE!
Thank you again to Mark, Burt and Eden! You guys are fantastic and I’ll continue to refer business to them.
Oh and by the way, the transmission in my CLK 320, I thought I would have to replace the whole thing. It only ended up costing me about 300 because what was happening was that one of the gasket had gone bad. They replaced it and I’ve not had another issue with it.
One more thing, when you do get an estimate, go out and price the parts yourself at like O’Reilys or another auto parts store. Their pricing is about the same and/​or CHEAPER with OEM parts.

We took my son’s BMW to Pampered Auto with a problem overheating. They fixed everything that might be wrong, but did not correctly diagnose the problem. Three times we brought it in, each time to have something else ‘that might be the problem’ fixed. Three times they assured us that the car was fixed, and three times, the car overheated within minutes of getting it on the road. All said, they billed us $ 1800 repairing things that DID NOT NEED TO BE FIXED, and gave us back a car that still overheated. After all this was done, they said it ‘might’ be the head gasket. This mechanic has NO clue what he is doing, but the shop will still charge plenty for his time and faulty diagnoses. Save yourself hundreds of dollars. Don’t go here for car repair.

Would not trust these guys to work again on my car.
Took it there to get a bunch of work done including my steering rack boot upon their recommendation. They also changed the power steering cap seal. Two weeks later, my power steering died. I looked at the cap and the oring was not installed properly and all of the ps fluid was gone. I took it back to Pampered Auto, and they told me I needed a new power steering pump. They didn’t even bother to check the rack to see if other parts were damaged. I asked if they thought that the incorrectly installed power steering cap or their rack boot installation might have had something to do with the failure. Of course they said no, but the kicker was the mechanic who did the work actually went in his pocket and offered to give me a dollar for the PS cap oring that he installed wrong. Wow, a whole dollar for something that will cost me at least $ 500 to fix. Thanks a lot pal.
I took it to a reputable repair shop and they showed me the failed rack which resulted from low fluid due to it sloshing around with basically no cap to seal it. The power steering pump is also dead. It cost me $ 1500 to fix. If I would have taken the offering from Pampered, it would have been $ 1499 instead. BMW’s take a special kind of mechanic to work on. Too bad Pampered Auto does not have any.

Finally, I have found a mechanic that does a good job AND that I feel I can trust!
Not only do they have the best price I have found in the Austin area for a synthetic oil change, but they went through the list of what my car manufacturer recommended for my service and then let me know what actually should be done and what is just extra money. They gave me a great price and an in depth explanation as to what they did, what I need to watch for, what oil I should use when doing oil changes and most importantly didn’t treat me like a dumb blonde (which admittedly when it comes to cars, I am)
I will be back and I recommended everyone in the CP/​Leander area — especially those with import/​European cars to do the same!