Transamerica

Attempts to receive surrender value of our life insurance policy with Transamerica has placed Transamerica in the upper one percent of the worst customer service of any company I have encountered. Inaccurate information, incomplete surrender procedures. a telephone hold time of one hour and forty five minutes, multiple inaccurate time lines for our refund check, and then after delays of over one month and a quarter months a request for more patience! Since late January 2015 only one communication has been received indicating another delay: «This may take some time, so we appreciate your patience». A requested response indicating the precise definition of «some time» has not been received despite my request. I would caution any one considering an insurance policy with Transamerica to be well informed of the poor service level and inexcusable delays which I have encountered. With my other two insurance companies matters worked as they should efficient, accurate, and timely in communication.

Got to be a joke. Tried calling their support line — ONE HOUR WAIT.
By the way, They promised a fast turnaround when contacting them via email — 3 to 5 days.

Not sure what all they do here but the people there are very professional the cafetiera is very clean and has a nice menu. I’m volunteering here for thanksgiving were we make meals for meals on wheels and older people that have no one to share there time with. Hope everyone has a great thanksgiving!