Actually Clean

At about 10:30 PM on a weeknight, I was in bed when I heard a tremendous sound – kind of as if a group of powerful leaf-​blowers and Shop Vacs had been switched on simultaneously. I walked to my window and saw a yellow tube snaking into a nearby apartment from a truck painted with the words «Actually Clean» and a smirking, shirtless cartoon character holding a test tube that is apparently the company logo.
By the time I got dressed and down to the truck, several neighbors were already confronting an Actually Clean employee.
The Actually Clean employees did not Actually care how late it was, or that they were Actually violating a local noise ordinance. Nor did they Actually take the neighbor’s suggestion that they shut off their system and come back during the day.
More sleepy-​looking neighbors wandered over, and one of them called the police. A cruiser appeared a little before 11:00 PM to make the crew shut down and leave.
On their truck it said «same day cleaning guaranteed.» I guess they take that motto seriously; but, it’s a shame they seem to be completely lacking in common courtesy or common sense.

Landlord recommended this service. Guy on the phone does not seem to like getting customer calls. Crew was 45 mins late for the appointment. Did their job OK.

Terrible customer service, terrible follow up and terrible organization skills! Definitely do not use.

Let me start off by saying I would like the option to give no stars because this business certainly doesn’t deserve any. My landlord asked me to call this company to get our apartments carpets cleaned at the end of my lease so I had talked to Katie and got a quote for $ 65 for a 2 bedroom apartment no stains on carpet no furniture to move. She was pleasant at that point. I agreed on the price and hung up. After the carpet was cleaned I checked my credit card app on my phone to see if the charge went through. To my surprise it was charges $ 130! Ok wth? I called the company and Katie called me back yelling at me that this was a condo and it had to be measured. Blah blah something something a condo was more expensive and I didn’t state to her it was a condo. I tried explained to her that in no way has my «condo» ever been referred to as a condo by my landlord it was called a damn apartment big deal. Then this rude ass lady hangs up on me?! I google the difference between an apartment and a condo and it’s a LEGAL TERM used in contracts to define a property (mostly on people purchasing etc.) I called back and asked to talk to Katie’s boss (owner Jason) he never called me back. Katie ended up calling me back but my phone reception was so bad when she called she couldn’t hear me yelling at her how rude she was and what a horrible unprofessional employee she acted like. They ended up giving me a $ 40 credit. What they should have done is call me and let me know the price would be different when they say this «condo» or whatever. She also should have NOT hung up on me and acted like a child having a tantrum. On top of all that the boss should have called me when I asked him too. This company is a joke and is unorganized. I was considering using them to clean my new home but after this experience hell no. Learn business etiquette and professionalism and don’t expect everyone to know certain terms be sure to explain your quote better for your future customers who I’m sure your going to piss of one way or another.

Okay. So. Skip these folks. Immediately pass them by. Do not pass go, do not ask them to clean your carpets.
I’ve never used them myself, but one late evening around 10:00pm, an Actually Clean van showed up outside of my apartment building to clean the carpets of a neighbor. Their truck let out these horrifically loud grinding sound for about 45 minutes. What cleaning company comes in and clean something at 10:00pm? Seriously? I understand that during the summer months in Iowa City, it can be a time crunch to get all the carpets cleaned in a timely fashion. Also, I admit, I wasn’t asleep yet. But I was working on it.
HOWEVER. Myself and many of my other neighbors all agreed these these were jackasses. The company representatives were yelling instructions over the grinding of the truck at one another the entire time. It wasn’t okay. It really wasn’t okay.
SO, please, please please do not use Actually Clean. They Actually Suck.