Pool & Spa Concepts

Go anywhere else but here, ANYWHERE!
Pool & Spa is by far one of the worst businesses I have ever had the misfortune of dealing with. Right from the start they failed to complete our pool setup in the time frame they promised. That is perhaps the most frustrating part about dealing with this company. They seem to have a really hard time doing WHAT they say, or doing it WHEN they say.
Our pool piping looks terrible, as if it was installed by an untrained blind man. It only took the business owner 3 times of re-​piping it to make it look marginal at best. Clearly whatever the easiest thing to do is always approach they take. Not a clue or concern if the job gets done right.
I don’t believe proper prep was done during installation either. The bottom of my pool is full of ruts and grooves. Not smooth and you can tell where the liner is stretched and sitting directly on top of support posts. The pool’s stainless steel screws and galvanized metal started rusting almost immediately. Pool looks terrible at this point. Does quality stainless steel or galvanized rust out right away? No it does not. Funny how the quality stainless screws I’ve replace have never rusted.
P&S also has very little if any in-​store communication. That leads to customer concerns not being resolved in a timely manner. Expect weeks to months to pass before anything gets done. And make sure YOU follow up on the problem… they don’t. Multiple times the person responsible for resolving an issue was never told about it. Is it my responsibility to assign tasks to your employees? Getting things done in a reasonable time frame is NOT a priority for P&S.
I have been waiting weeks for yet ANOTHER replacement chlorinator. This part was incorrectly installed by the owner himself. The chlorinator owner’s manual clearly states the unit should never be installed in a vertical position. That’s exactly how he installed it. When brought to his attention, he insisted it makes no difference. The manufacturer confirmed that the unit was not installed correctly. Imagine that, the book shows a picture clearly stating how NOT to install it. And that’s exactly what the business owner does. I guess he didn’t read the manual. Not too knowledgeable from my experience.
The unit is absolute junk, and 100’s of reviews on the web confirm that. If you’re going to P&S to get quality equipment, make sure you do your research first, because they don’t.
Again, still waiting on that chlorinator. The answer is «we’re working on it.» I’m not sure if these people simply do not care about customer service, or they simply have no clue. I suspect it is a mixture of both.
James is the «go to» guy there. Ask just about any question & you’re told to speak with James. No one else there ever seems to know anything about pools or spas, especially not the owners. If he is on vacation or not in, don’t expect any help until he’s back. I’m not sure what P&S would do without him. James is very knowledgeable and I gather very overworked.
Every time I look at this pool, I sincerely regret getting it. Not only has my experience with Pool & Spa made me dislike them, it makes me hate my pool. Please do yourself a favor and avoid the nightmare that is Pool & Spa Concepts.
— Unreliable
— Poor Customer Service
— Terrible Communication
— Owners Lack Knowledge
— Questionable Quality of Parts/​Supplies
— Fail to See the Job is Done Right