Kevin J Shelton, MD

I had a great experience. Called and made an appointment with no issues. The lady answering the phone was very nice and even called me the day before my appointment to remind me.
The day of I arrived 10 min early and was walking to the back to see the doctor at my appointment time… never had that happen at a doctors office before! Dr. Shelton was very knowledgeable and knew what he was doing. Took the time to explain what he wanted to do to get my levels right. I would definitely recommend him to my family or friends.
Thanks,
Todd

1 star for the admin staff and 5 stars for Dr Shelton. I gave a 1 star hoping Dr Shelton or his admin staff looks at Unilocal.
Everything they say about the admin staff is true. Very very weak. They claim to get 300 phone calls per day. How would they know? They don’t answer their phone. I was standing right with the receptionist and she let the phone ring for over 10 minutes without picking it up. And she was not very busy. She was talking with another co-​worker. None of them cared that the phone was ringing non-​stop. Now I know why none of my calls got answered. Forget leaving a message… they don’t check them. I called and left 8 messages with no return call. If you want to make an appointment you have to do it in person.
Dr Shelton is not your typical Doc. And people who have written reviews are correct. He is worth the trouble. He is very busy. Too bad his admin staff can’t be as good as he is.
Bottom line is if you are willing to be persistent and ignore how rude and unprofessional their staff is and you are willing to drive all the way to Ceilina to set an appointment in person then Dr Shelton is worth it. Very knowledgeable and gives you his personal number and responds to text messages in seconds.
Stop on by to make an appointment and don’t let the Soup Notzis bring you down.

Dr. Shelton is a great guy and knows what he’s doing and thinks outside of the box. The office and staff are a different subject all together. Let’s go over the facts — He’s kind of a specialist in his area (HRT) and popular with his patients. This makes him a busy guy and scheduling an appointment is tough at times. His office has ongoing phone/​fax/​computer issues all the time. Getting someone to answer the phone or return a call is like waiting to hit the lotto — probably not going to happen. The staff is probably working through these difficulties but they should have had this sorted out a long time ago.
The bottom line is he’s a great doc if you can tolerate the issues that go with it. If waiting 30 minutes to see a doctor is a problem, find someone else and save yourself the headache.

I absolutely love Dr. Shelton. Very knowledgeable in the areas in being seen for and is a great listener as well. I’d recommend to all of my friends (that I haven’t already) he even gave me a secondary way to get directly into contact with him as busy as he stays at his practice. Can’t speak highly enough about him.

The office is the Worst ever!!! They do not return phone calls!!!

It is a nice office. The staff seems okay. Dr. Shelton is a very nice man and doctor, and no offense to him but his receptionist is the worst receptionist I have ever seen in my life. Terry I believe her name is, absolutely never answers phone calls or returns them. It’s also almost impossible to get in touch with the lab in order to get your lab results. I am surprised this office even has any clients considering you can never get in touch with them to make an appointment, or even can keep their clients since you can’t get in touch with them to get your lab results. Though they say it’s a «busy office» I’ve been to busier and they actually have made a point to make sure that their patients have their attention and make sure they get their results.
To sum it up. I recommend that they find a better more suitable receptionist, and a more suitable lab to give results.

Let me just start by saying Dr. Shelton is a great doctor. My husband really likes him and IF you can get in to see him, it is worth it.
That being said, his office staff is ATROCIOUS. They NEVER answer the phone or return phone calls. I have been in the waiting room and have seen the girl at the desk COMPLETELY ignore the phone. I have seen patients walk in unannounced just to try to get someone to help them because nobody will answer the phone or return a call.
He booked his appointment 6 months in advance and was told that he will need to have labwork completed before his office visit. Scheduled with a lab and went to the appointment; lab could not do the requested labs because they had received nothing from Dr. Shelton’s office. Tried calling for 20 minutes with no answers. Gave up and told the lab we would have to reschedule. Since then we have both been calling Dr. Shelton’s office multiple times a day to try to get them to please send the lab request to the lab for the tests they want completed. We have left numerous messages and have received NO responses.
How exactly are we supposed to have lab work completed BEFORE the office visit if the office won’t send the request to the lab? We live an hour away from the office and can’t exactly just pop in to try to get help.
HORRIBLE office staff. HORRIBLE.

Great service! Well worth the wait, extremely knowledgeable with a phenomenal patient rapport/​bedside manner! I will stay!!!

Do not call as you will not be able to get through, I have been trying to get to someone who deals with the insurance as a mistake was made and it is impossible. This office is unbelievable. I guess we will just have to take the loss as it is like dealing with a wall. The frustration is without a doubt the worst. Deal at your own risk.

My husband is a patient of Dr Shelton, and really likes him. I do as well. HOWEVER, the horrendous (and I do mean horrendous) office staff makes it downright maddening to give this practice our money, but unfortunately, for my husband’s condition, he’s pretty much the only game in town, as previously stated in other reviews.
For starters, they never answer their phone, and I mean NEVER. Not even a voicemail to leave a message but a good olé’ busy signal. Our pharmacy can’t get through, and neither can patients trying to verify appointment times – please note, you’ll be charged a $ 25 no-​show fee if you miss one, even through you’ve tried for 3 weeks to get through their admittedly lousy phone system. When my husband finally decided to show up, because he couldn’t get through on the phone, he was told by the office manager «we have 5 phone lines and 3 people to answer them, you do the math.» …seriously?! The office manager will argue with you and tell you «not to roll your eyes» (I almost died) and instead of apologizing for their horrible admin, took a rude, highly offensive tone, basically telling my husband that his option was to deal with it. Wow.
Beyond the front desk is the doc’s oh-​so-​personable mother in law, working as one of the back office nurses. She’ll talk over you and speak to you like you’re 5, or go in the other room and talk about you so loudly that everyone can hear. Her demeanor is that of someone who thoroughly hates their job. It’s truly a circus.
Doc Shelton really does care about his patients and everyone that we know truly likes HIM. It’s just such a shame that his office staff creates such an embarrassingly horrid environment for him to work in that his patients can’t ever appreciate him for the physician he is.

Dr. Shelton’s office was a nice experience. His office staff was Efficient and very Professional. They were playful and fun to deal with but took care of everything in a timely manner. Dr. Shelton was a great find for me. He is a great laid back country doctor. He spoke my language and was very knowledgeable and explained thinks to me so that I could understand it all. Thanks for the referral from Dr. Humphries…

What HORRIBLE «customer service». Literally every time I’ve called the person who answers the phone is curt, short, rude and very much has an «I don’t give a sh*t» attitude. I called this past week (Oct. 30^th) to get my husband in for an appt and the lady told me the next opening was November 16^th. No asking «is this an emergency?» (this is a doctor’s office, right?) — no «let me put you on our cancellation list» —Come to think of it, she didn’t ask why he needed to get in at all. Thanks for caring, lady! My husband needed to get in asap due to the serious symptoms he was experiencing (not life threatening but definitely severe enough to warrant being worked into the doctor’s schedule). I would think that a doctor’s office would have a smidge of compassion — but NOPE. Not here! My husband actually really likes Dr. Shelton but the unhelpful office staff is good reason to never go here again. I’m glad they’re so busy they can turn ill people away ~ I guess they should hope more doctors don’t move to the area because they wouldn’t be in business for long with attitudes like that!

There are doctors that provide excellent service. They return phone calls promptly, keep their word, know what they’re talking about, and don’t keep you waiting in the lobby for an hour. Their office is ran efficiently, and they don’t lose records. They do not need 5 calls to remind them to do something they promised months ago. these doctors do not bill you a hundred bucks for diagnosing your son’s runny nose. Yes, these doctors do exist.
BUT, this is not one of them. He’s the only game in town. Think Mayberry RFD with Goober running the office and Barney diagnosing your ailments. What’s even more pathetic is his complete inability to keep his word and return a call. Shameful. This has been my experience.
Don’t let it be yours.