Banfield Pet Hospital

Please dont take your pet there for anything major. They will not cure the problem. Matter of fact they made our poor kitty’s urinary tract problem worse. Put her on a prescription diet (Hills C/​D) that exacerbated the problem. We shouldve known that it was the food because she didnt start having black diarrhea until after that. It didnt happen right away though as the food seemed to be agreeing with her at first, then Blam! Butt full of poops and strong urine and she was getting raw from it. We had their useless insurance, as they kept saying everything was included but ended up still walking out each time paying $ 150 — 300 after everything else they did to her that told them «nothing» about why she was having the diarrhea. They would give her antibiotics that would seem to clear the problem but it kept coming back. There is nothing we have done to her diet other than the food she prescribed, her litter box is kept religiously clean and she doesnt go outside or have contact with any other animals… so what else could it be? We suggested that to the Vet in charge but she wasnt hearing it (must be getting kickbacks from Hill’s) and told us to continue feeding her the Hill’s Prescription C/​D. She no longer has the diarrhea now that we are feeding her Purina Pro Plan with Urinary Tract Health, it actually looks healthy and solid again. Yay! Hopefully the food will help with her crystal formation as many online reviews have advised and there are reviews that say Hill’s Prescription food is one of the worst things that happened to their kitties. Needless to say, we cancelled the insurance which costed another $ 50 for the «discounted services» we received that werent paid for with the remaining months premiums on the annual contact. What a racket! One thing I noticed immediately about the food: Hills smelled gross, it was very put offish but the Purina smells great, like food i’d eat. We have put her on a strictly can diet for the moisture it contains which is more similar to a cat’s natural food, raw meat. Dry food has little moisture and contributes to crystal production. Sorry Unilocalers, I made the mistake of not checking here first as I see others had similar experiences with this particular location. Im done with Banfield though. When we take her to the vet again, it will be one found here on Unilocal

I normally don’t right bad reviews. I would rather just not write a review at all but if your a pet lover, do not go here!!! When our two-​year-​old lab puppy got sick overnight we had no idea what was wrong with her. We took her in to Banfield the next morning as her stomach was very swollen and she could barely move. They shaved her stomach, did an x-​ray and said they couldn’t find anything so they didn’t really know what to do except go to a specialist. Why am I paying pet insurance and on top of that hundreds of dollars during the visit for you to tell me you can’t find a single thing wrong with her when she’s clearly sick. We asked who we should go to and they said they only use VRCC. They’re the best. Two hours later the doctor that they recommended came out and told us our dog was going to die so we might as will take her home and enjoy the next couple hours. We ended up calling Banfield and asking them if they were someone else we could take her to as we wanted a second opinion. She was only two years old and literally overnight had a swollen stomach. Banfield said that’s all they would recommend even after the awful bedside manner. We ended up going up to CSU who helped her quite a bit. She still passed but at least the bedside manner and answers were helpful and she passed with as little pain as possible. I’m not saying Banfield should be specialist like CSU but if they don’t have the answers, they should at least send you to a good hospital. And if you need a second opinion, they should recommend as many as you want. After she passed we called Banfield to remove pet insurance. Seven months later they’re still charging us and won’t remove the charges. We signed a year-​long agreement with them and then have gone year-​to-​year. They keep making up things saying «oh and auto renewed sorry». Why am I paying for pet insurance after my puppy passed away seven months ago. Talk about an incredibly insensitive company!!! We no longer go to Banfield now that we have two new puppies and will never go there again. My mother in law and sister no longer go there as they also had similar situations…

I really want to warn others about this Banfield Pet Hospital. Please take your furry loved ones to a good Veterinarian. I tried Banfield due to scheduling issues with our primary vet, and had a very bad experience here. I will spare the long story /​details, but trust me and take your pets somewhere that Will take care of them. I cannot urge you enough.

I have two cats and both have been on a wellness plan for a few years. I cannot say enough good things about the people who work here. We have seen several doctors for several different things and they have all been great in helping us make the best possible decisions for our pets and for ourselves.
The people who work at the counter are extremely helpful as well. They have been extremely accommodating and always have been up front with me with respect to what is included in the plan and what is not.
I have had nothing but positive interactions and I am very happy to be living so close to an excellent facility.

I have three pets on the wellness plan and have been happy for ten years now. The staff is wonderful. They are always helpful and friendly. They stay very busy yet always have time for my questions and concerns even without an appointment. The hours are great. They are open 7 days and this works for our schedule. When I need them I never have a problem getting through on the phone. I also have access to my pets records online. They provide health certificates when I travel at no cost. My friend’s vet charges her $ 65 for the certificate. The only thing I could need that they don’t have is urgent or hospital care.

I originally brought my kitty here for her vaccinations while I was searching for a new all cat clinic. The vaccination visit was fine. Almost immediately after the vaccinations my cat had an anal impaction thy I had to take her to the 24 hr care clinic. Since I had not yet been able to get her into an all cat clinic by that point I had to bring her back here to be checked on.
It has been since my cat has had an anal impaction that I have been disgusted by the way this hospital treats my cat, me, and how unprofessional they are. I have had to bring my cat in several times to check her anal glands and have them expressed. Each time they insisted on taking her in the back to do it. I have now insisted they keep her in the exam room to do it and have seen a few eyes roll when I request it. Just yesterday, I asked them to check her glands again. The doctor (one of which I have never seen before) comes in and asks why she needs to check her glands. She hasn’t even looked at my cats files for history, and its not the first time. She then emptied her gland but it looks like not the other because my cat is still licking neurotically and peeing on clothes like she does when the glands are full. Now I need to figure out where to go, so I can get her other side expressed.
Rather than pay $ 20 something for an anal gland expression, I have requested they show me how to do it myself. I got a no. I have asked repeatedly if they know what caused the impaction and steps I can take to prevent it. I get ‘I don’t know’ and then they try and push a surgery to remove her glands for $ 800 and they tell me there is a high probability she will come out of the surgery suffering from bowel incontinence. Great. Oh, and apparently its inhumane to put her down if that happens. She should live the rest of her life in a cat diaper I guess.
Every time I go into this place I am upset and insulted upon departure. The staff is rude and disrespectful. They treat you like your stupid. They also seem to hate cats. There is a tall blonde woman at the front desk. The past two times she has placed me in an exam room she turns on some ad and cranks the sound up in what appears to be an effort to drown out my cat yowling. I immediately walk over to turn it off as she leaves the room. I have also been skipped over on arrival to help the dogs check in before me. I get dirty looks and eye rolls all the time. This last visit, the doctor informed that it is cruel to travel with a cat in the car long distances but perfectly fine to check a cat into the cargo of an airplane. Her birds did really well. I guess my cat is comparable to a parakeet.
I have brought my cat in for a urinalysis a while back to make sure that she didn’t have a bladder infection. No infection but I am constantly having the doctor try and push behavior modification meds on me to give to my cat. Absolutely not. Meds are not the go to answer. I take the cat in to see why she has licked the fur off her belly. All they can say is give her meds. Well guess what? She was licking her belly because of her anal glands. She does everyone they fill up. Easily could have been prevented. Could have saved myself a $ 600 surgery bill from the 24hr hospital but no. I ask for sedation meds to help my cat travel I’m told no, and given a lecture about how inappropriate it is to at travel with a cat.
My cat has always enjoyed car rides, she now pants, shakes, yowls and drools when I take her anywhere. Its a fight and a chore to take her. I blame whatever these people do to her when she is taken in back.
Do yourself a favor. Don’t come to this location. My sister says she has had better luck at the park meadows location. I would just suggest avoid Banfield all together. If you have a cat, find an all cat clinic.

I agree with the review by Kent T. Here’s why:
My mom is elderly and had a geriatric cat who had been on the decline for a while. The cat was drinking like crazy but was in general good spirits and still interested in life. Then she stopped eating as much and my mom had the feeling she had a toothache or something wrong with her jaw (versus not eating because she was dying). My mom was unable to hold the cat still enough to get a look inside her mouth, though. So she took the cat to Banfield because it’s super close to where she lives and she liked their modest prices.
The minute she walked in the exam room, they were insisting on expensive blood tests. My mom countered that she just wanted them to look in the cat’s mouth to see if they saw anything wrong in there that might prohibit her from eating. «Well, we really need to do a blood test to see what’s wrong,» they said. «I don’t WANT a blood test,» my mom said. «She’s an old cat, I know she’s dying, but I want to know if there’s something wrong in her mouth and that’s what’s keeping her from eating.» The doctor finally looked, said she saw nothing and offered antibiotics in case it was an infection. My mom walked out.
A few days later, she took the cat to Annie’s Animal Clinic, whose vet took one look in the mouth and said she had a huge tumor in her lower jaw which is why she wasn’t eating. They then put her humanely to sleep for my mom. Guess what — no bloodwork or antibiotics needed!
My question is: how can any remotely intelligent vet miss a large tumor in the mouth if they were doing any kind of competent exam?

The staff at this location are incredibly unprofessional and rude. I recommend a different location or even a different company/​vet. Every time I leave an appointment I am upset with my visit.
Recently my card on file for the wellness plan expired, so my plan was on a hold. Banfield never notified me and when I made my apt nobody mentioned it. My dog was suffering from some skin issues and they wouldn’t even help him until they were sure they were getting their money. I understand that is important, as that is how you run a business, but to be more concerned about 24 dollars than my dog being in pain is pathetic. I’ve been paying on schedule for years why stop now. Then they wanted to just be rude and difficult and refuse service because my Mom was the one taking my dog in to his apt and she wasn’t on a special list. The sad part about that is I have been out of the country recently and she took him in while I was gone, as well as my bf. funny how the rules apply when they want them to! Long story short my dog is still in pain and never got to see a vet. I will be finding a new vet with staff who actually enjoy their jobs and can be nice to people!

As with any place you have to be forthright with what you are able to spend. They are in the business of keeping pets healthy and preventing disease and illness. That can certainly be expensive! Second opinions are always a great idea. I just had a procedure done on my 11 year old Pom. They took good care of her and understood that I needed to keep the cost down. They called to check on her the next day and were very friendly and professional through the entire process. I made it clear what I could and could not afford from the beginning. As a consumer you should do that no matter where you go. The staff at Banfield was warm and friendly to my old puppy.

I am exteremely picky about any services my 1 year old golden will receive and her regular vet is Hampden Family and lately VCA Mountainview since it i closer.
4 days ago we bought another boxer puppy at 10 weeks, and needed to get him to a vet and Litttleton Banfield is 3 min away from my house, so made an appointment for Sunday and took my puppy for his first exam and fecal test.
I am suprised to see other comments because my feedback about this place totally the opposite. Here are the reasons:
— Banfield is the only vet around open on Sunday.
— Our appointment was at 11:00 am and the vet was on time and didnt have to wait a bit.
— The vet was so kind and informative even with my stupid questions.
— The prices were almost the half of what I have paid for my other dog so far.
Overall I left with a smile.

I scheduled an appointment at Banfield on University in Littleton because my dog, that I just adopted 3 weeks ago, has had diarrhea for a while. I wanted to have a vet look at her and see what could be causing it. She is approximately 7 months old.
Before the appointment, the office never requested a stool sample from me.
The visit started by her being seen by a tech. The tech was rude and very rough with my dog. She showed 0 sensitivity or compassion and even appeared to not even like dogs.
The vet tech then took my dog into the back to run some tests to see if my dog had a bacterial infection. They proceeded to do a test to get a fecal sample. She immediately started screaming, crying, squealing, wiggling, and flailing. They then did another test where they restrained her with 3 people. Shortly after they started she had total bowel loss. The tech is the one who did the tests while 2 doctors held her down. Again, she freaked out. At this point she was extremely upset and stressed out. They continued to restrain her and even tried to muzzle her while she was clearly under duress and totally traumatized. I couldn’t help but notice that not one of the techs or doctors attempted to console this puppy that they were dealing with. She was obviously upset, however they continued to poke and prod. Since I was watching through the window from the exam room I could see and hear everything going on. At that point I had to jump in and tell them to stop. I couldn’t take hearing and watching what they were doing to her. It was completely outrageous and extremely excessive. I understand that tests needed to be done, however, when «qualified» people are handling my dog, I expect that they will work with compassion and sensitivity to how she is responding. They should have calmed her down and consoled her before they continued to try to test, restrain and muzzle her.
As a result of this experience, I will NEVER go back to Banfield with my dog or my cat. I am also planning on making sure everyone I know no longer goes there as well. This experience has not only traumatized my dog and probably permanently damaged her with the vet, but it has also caused me extreme stress and sadness.
I am appalled at how they handled and dealt with my dog who is a 27 lb puppy. I’m not a doctor and I know that puppies are naïve and trusting. They have now shattered that trust and mentally damaged her for the rest of her life, and mine. I am sure she will never like another vet in her life. And I don’t blame her.

Find someone with a basic veterinarian degree, give ‘em some drugs, stick ‘em in a pet store and you’ve got Banfield.
This place is good for taking your animal for their vaccinations. Beyond that, proceed with extreme caution. The «diagnosis» my pet has received from them has been less than accurate on several occasions.
Took my mutt in for his annual shots and that went fine. However, I asked them about a slight limp he had displayed, recently. They instantly told me that it was canine arthritis and were quick to prescribe me an 84 dollar bottle of pills. They told me that he would have to take these for «the rest of his life». A bit scared, I agreed to the bottle.
I’m no vet, but I dove into my extensive time spent in the high school trainer’s room. For the next few days, I cleaned his footpads and held an ice pack to his limping leg. Within a week his limp was gone. Hasn’t returned, since. That was about two years ago.
Recently, I took the same dog back to Banfield because I discovered some comedones on him (think of it as doggy acne). I asked for some lotion or shampoo, first. But they insisted I spend 300 bucks and get blood work done on him. Again, I was scared and had no choice but to agree.
Turns out… all he needed was the lotion and shampoo. Sure, it was better to be safe than sorry, but I was livid at how I was forced into the 300 dollar «test».
I then asked them about a mild pink spot on my dog’s leg that he had been licking. They told me that it was related to his recent skin condition. Fair enough… but I got home and examined my dog, closer. He’s a hairy mess, so it takes awhile to weed though his hair and get him to sit still. I checked out his pink spot… and found that a small plastic thread was tangled in his leg, close enough to cause irritation and affect his skin. I removed it and he was fine. Banfield displayed no patience or attention to my dog, they just wanted to charge me a load of cash and plug him into a machine.
Screw Banfield. They’re in a side of town where people are known to spend thousands of dollars to spoil their little poochie-​woochie snookums. Thus, they’ll do mad business and people will walk around thinking that Banfield is doing them a service. They’re doing a service allright… they’re gouging you.
I’ve been going to Banfield simply because it’s closer. I will no longer continue to visit this ridiculous «hospital». I will instead drive 20 miles across town to my old vet out in Aurora. There, I was treated fairly, got an accurate diagnosis and never received outlandish bills for medication or treatment my dog did not need.