Compass Bank

Many reasons to NEVER bank at this branch or bank. I agree with the other reviews. I had a problem with some ATM fees they «quoted» free and went into the bank to get them resolved. Nope… not free fees. After asking to speak with a manager, still never refunded. Yulissa was incredibly rude and did not present a professional representation of compass. Rude associates are enough to make me leave. So sad such a simple fix made a loyal customer of 10 years leave for Bellco.

I’ve banked with Compass for many years. In the beginning, their technology was so antiquated, it was like going back in time 20 years. They have updated and they are as contemporary as any other bank. However, they have the most horrific employees. Luke Allen, Assistant Manager, is just really one of the rudest little punks I’ve come across in a long time.
Don’t come to this branch if you want service or privacy. They offer you none and, if you ask for it, they become hostile.
It’s really sad to see what banking has disintegrated into. I expect more from people who have access to my money more than I would expect from someone who handles my cell phone. I think the banking industry employees, in general, has become as professional as Walmart employees. Compass Bank is one of the worst.
And — they are not an American Bank — they are a foreign bank. I don’t think they like Americans –or maybe they just don’t like people, in general.

This location is always fairly quiet. I think the longest I’ve waited to make my car payment was about 5 minutes because the teller was updating an address for the client ahead of me. That being said Compass Bank overall has terrible hours! They close at 5 on weekdays! With the work schedules people keep anymore you’d think it would at least be 6 like most other big banks. They also tend to be closed on Presidents Day and other typically observed holidays that select other banks are open for…
Overall a decent experience here so far but I don’t think I’d go out of my way to recommend them to anyone.