Pro Auto Collision

Twice I have been run into by others. Twice they have put my car back together again It takes them a little longer than others but they do a great job. I would highly recommend them

This shop looks good at first until you get inside. Unprofessional staff, very slow receptionist and extremely rude personnel. I will never come back.

FYI… This is a re-​post. I wanted to keep it fresh to warn people of this horrible business.
The only reason I gave this horrible business one star is because you have to. If it were my choice, they would have gotten minus 5 stars. They are the perfect combination of incompetence, rudeness, and crookedness that makes you want to avoid them at all cost!
My wife was rear ended a few years ago and their insurance had us take our vehicle to Pro Auto for repairs. We had no problems to speak of.
My wife was in an accident on Monday, 1−6−14 so I immediately thought of them. Since we were only a couple of miles away, I had the vehicle towed to them. One week later, the insurance company officially totalled the vehicle. On Thursday, 1−16−14, I called them and talked to Gail Laurson (who later claimed she was the owner but I don’t know that for sure) and told her I would be there that afternoon to clean out the car, take the plates, and release the vehicle to the salvage yard I sold it to. I did everything I just mentioned, and before leaving, I asked Gail, «is there anything else I need to take care of»? Her reply was, «no, you’re good to go».
After selling the vehicle and depositing the check, an hour later I received a call from the salvage yard saying they were told I have a bill with Pro Auto and that they would not release the vehicle until it was settled.
I immediately called Gail to ask her why she told me I was good to go when there was money owed on the vehicle (incompetence) only to have her start yelling at me for even questioning her competence and ethics. I was also rudely interrupted every time I tried to plead my case (rudeness) and was eventually told that the vehicle was theirs until I paid the $ 160 storage fee. Not wanting to screw the guy who just bought the vehicle, I gave her my credit card number to pay the bill.
The next day, I checked my bank account and was floored when I saw that the amount charged was actually $ 360 (crookedness).
I talked to this business numerous times via phone and email, dealing with multiple people, and not once did they ever mention to me anything about a storage fee.
Fair warning to all, USE THIS BUSINESS AT YOUR OWN RISK!!!

Pro Auto Collision has excellent customer service. My daughter’s front bumper came loose, so I called the shop, and Shauna asked me to stop by and have one of the guys look at it. Mark took a quick look and said he thought he could get it reattached. He took the car back and in less than 10 minutes had it fixed. They didn’t charge me for fixing this. I was amazed and grateful. That night the light on that bumper went out. I thought that perhaps a wire got disconnected. I stopped by bright and early the next morning and again Mark looked at it. The bulb had actually burned out (my face turned bright red in embarrassment). He ran back into the shop and brought out a new bulb and replaced it, again at no cost. I would highly recommend Pro Auto Collision. They do excellent work (on my hail damaged vehicle) and have fantastic customer service.

I called Pro Auto after I was referred to them by my insurance company. They repaired my rear bumper and the side of my car, which were dented and scratched. The work was excellent, done on time and exactly for the quoted amount. I thought they were friendly and helpful. I would use them again.

For whatever reason, my wife’s door panel popped off. Since this was not an accident, the insurance company would not pay for the repairs. This meant I had to go looking for a good, but reasonably priced place. After multiple estimates, Pro Auto Collision shot me straight and did not try to tack on a bunch of things I didn’t need.
The work was done in one day and my wife’s 4runner looks incredible! They even dropped us a thank you note for our business.
Even though it was a bit out of the way, it was worth the drive.

Got a quote from these guys on some hail damage that was going to be a claim thru my insurance company. They did good for this part.
When I called back and told them I was going to fix a few things out-​of-​pocket and not to the insurance company, they seemed to lose interest.
In fact, I asked for a quote on some glass work and they never called me back.
This tells me they like to stick it to the insurance company whenever they can which ends up in higher premiums for all of us.

I went to Pro Auto Collision to get my car estimated on 2 accident claims I had on my car. They were easy to work with and very efficient communicating with me and the insurance companies I had claims with. The estimating was easy and went to the insurance companies in a timely manner, the scheduling was simple, they made sure the car rental company picked me up and dropped me off at their office, and when I got my car back they had washed it inside and out and even vacuumed the interior. They have a friendly, small-​town type of environment, and I appreciate the way they took care of me and my car. I highly recommend them to anyone who needs body work done on their car!

Customer service is a critical part of any business. Without it most businesses don’t survive. A business also needs to be good at what it does. Pro Auto Collision excels at them both. I’ve been a customer for years and have never had an issue with their work or effort on my behalf.
I recently needed a repair to my Lexus which was completed on time and perfectly. After I got home I noticed that one of my headlights was dulled from chemicals used to de-​ice the streets. I called and asked what they would charge to buff out the light. There was no charge and they did it as I waited. They also repaired a loose piece of trim at no charge. Not bad.
While I was waiting I chatted with the office manager, another member of this family run business. After a few minutes I felt like I was part of their family. I was offered a bottle of water, snacks, and had my pick of key chains, note pads, window scrapers, flashlights etc which were out there for customers. The owner, Kenny Moss also came over to me, greeted me and made me feel at home. All this as a part of their day-​to-​day business.
I like to support family owned businesses and will continue to support Pro Auto. They are the best of the best.
Roger Pretekin