Starbucks

This is my favorite Starbucks. Norma and Joanne have been there for years, and I love that I feel like I am walking into Cheers — because they always know my name. Today I was particularly impressed — I mentioned that I would like to try the flat white or the latte machiato and a gentleman (maybe the manager) chimed right in that he would make me a short of whichever I wanted to try. Great customer service!

Awesome service! Awesome staff! Thank you for my first egg nog latte of the season!

Prompt service, friendly employee at the register. And quality frappaccino, lemonade, croissants and breakfast sandwich!

I have been coming to this Starbucks since I had my first coffee. I love this store. The people are wonderful and the coffee is always perfect. I have moved a couple of times and there are Starbucks locations that are much closer to me now, but I will always drive to this store even if it’s out of my way.
If you want to start your morning off on the right foot, go to this Starbucks, get some great coffee, and meet some wonderfully kind people.
Layne

This store has come a long way over the years. Given a 3-​star only because of one barista that clearly needs a career change. Other than the one unhappy gal, everyone else is good. Their last manager was awesome and always came through, he took the time to remember his regulars and help others. This location can get pretty packed considering it sits right next to a grocery store, 2 churches and a few mini shops but they have learned to handle it well.

Stopped in here on Saturday morning. It was my first visit, as I usually go to the one inside of Safeway. However, since I don’t shop at Safeway anymore, I stopped in here.
The line was 5 – 6 people deep and there were about 5 people waiting at the pick-​up counter for their drinks. So, they were pretty busy. However, it wasn’t for a lack of working hard or moving quickly. All of the staff was abuzz, just beast-​mode pumping out drinks. They seemed to be doing a good job, and the people at the tables were chatting and generally having a good time. This place was pretty much exactly like you’d expect any Starbucks or coffee shop on a Saturday morning.
No complaints here, but not a 5-​star outstanding review, yet.

I don’t know if it was just a bad day, but it was chaos in this Starbucks. The staff was incredibly unorganized. The place doesn’t run smoothly at all. It was really affecting the customers!

I don’t drink coffee. My daughter wanted a cup of this **** before school. Line out of the door and three employees helping. I watched one employee come in from outside (said he was at king soopers) and start preparing food. No gloves and I didn’t see him wash his hands.
15 mins for a cup of frappachino
She could of had some «freeze dried tasters choice» and arrived to school on time

There are a couple of people in this particular Starbucks that make an effort to make people feel welcome and there are others who would not try if their lives depended upon it. I frequent Starbucks WAAAAY to frequently and this is probably my second most visited location due to proximity and I will say they need behavior modification changes here in order to create the experience! I complained to the district manager just last week regarding one of the team member’s willingness to have a stand-​off and tell me the customer he was doing me a favor when in reality he was over charging me for the incorrect product. This location needs a leader to proper train the team and direct them or delete them. Customer service is not about giving away the store it is about managing profits and leading your people.