Tory Burch

Waited on line for 30 minutes only to find bags that are not discounted. Very annoyed.

What a busy, busy store. We were here on a Monday afternoon and there was a line outside the store. We only waited a few minutes before security let us in. Walked in and it was crowded! They’ve got so many merchandise but everything seemed to be in place. There were many employees assisting customers and keeping things in order so that was a good thing.
We had one young gentleman assist us and he was so helpful. He got everything we were interested in buying from the back, so all our items were fresh, still in the plastic.
The shoe department was crowded because it was a small area and a lot of people were sitting who weren’t even trying on shoes.
The line at the register was forever long but it moved quickly.

These folks totally get what customer service means. Kudos!

Extremely small store! The wait seemed like forever and once you get it it’s pretty overwhelming with how tight it is inside. I didn’t even bother to look at the shoes. The employees were so nice and helpful! The prices aren’t that much of a difference. I am pretty sure you can find the same deals at a regular Tory Burch store if u look at the sale section. Today it was 20% off if you spent $ 300. I liked the fact that they will bring out a brand new purse from the back for you without even asking.

The service was excellent with how busy it was for a Thursday afternoon. I purchased a card case for her and went The North Face. I left the Tory burch bag in the stroller. My 18 month daughter kept tipping over the stroller. 2 days past and my wife hasn’t seen the card case in the hotel while staying in the financial district. She had a hunch that it had fallen out at The North Face. We called North Face and they had it. The card case was given back to Tory Burch and they shipped it overnight to California! Thank you for your excellent service for such a small item. One of the best outlets in the U.S.

The staff are extremely snobby and seemed to only want to help select people. Finally after about 20 minutes, a sale person approached me. She was the first to actually offer some help. This sales woman, lakeisha, actually was very nice and helpful. The cashier was extremely nasty and seemed to be bothered by the customers. I didn’t even get a thank you and come again. Just a nasty «HERE!». Even the store manager didn’t really seem to really care. This was my first and probably my last visit to Tory Burch. I only shop at stores that appreciate my business.

The prices are not amazing (bought mine for 199 from 225 + 20% off when combined with another purchase because of a promo) but they have marked down everything by about 30 bucks so you don’t have to wait for your favorite pair to go on sale online. Also they have everyone’s size! I wear a size that is never available during a sale and I love tory burch. If you’re going to buy tory burch anyway might as well come here and save money on it. Finally, the customer service is great, they even give you free water! I’d come back

The store is very small and there’s always a line to get in. Once you get in, it’s crazy because there’s so many people so it’s pretty uncomfortable. A lot of people crowd in the shoe area.

Love this place! Although I have to say, it can get crazy crowded and you may have to wait in line for a while on the weekends and sale days. The staff have always been quite friendly and nice. They do tend to upsell though, so that might not be quite your shopping style. The deals are really great when they’re having a sale. The rest of the time, they’re ok, but not always the best. It’s possible to find better prices on the main Tory Burch website during their end of season sales.

Very disappointed with the way the staff handled my problem. I dropped off a leather tote bag in November last year for repair (the stitches on the side of the bag came off after only using the bag 2x) it took them 4 months to tell me that they had no idea where my bag went. in those 4 months I kept calling them for updates but no one seemed to know what was going on… I went back to the store and got a cash refund. I do not have the original receipt I made the mistake of leaving the receipt inside the bag… I was given the clearance price that is registered on their inventory… I will never buy a Tory Burch bag again. in my opinion their bag is overpriced for the poor quality.

Solid 3.5 stars, it’s a happening store. More Michael Kors than Coach.
Nice modern stuff, esp. the bags. Beside the Saks 5^th Avenue.
Unfortunately, nothing for men here.

I’m not sure if the deals are the same year around. I hear that it fluctuates, but I came here July 4^th and the deals were thumbs down. I found better at the on sale section in Tory Burch retail stores and they had no line. It was personally a let down for me since I waited like 30 – 40 minutes and I felt obligated to buy something for my hard work… which I did… haha… but it really wasn’t worth it. The markdown for their flipflops were $ 39 (selected sizes only) from $ 50 – 55 and sandals were $ 150 (most of them) which ranged from $ 165 – 210. Yes the $ 165 ones were also only marked down to $ 150… –_​_​– I saw flats and wedges from $ 150-​$ 200 I believe. Once again, NOT WORTH IT.

The flats are a MUST buy! There are $ 69 ones and $ 99 ones! Not to mention, they have MOST sizes!!! :D