Peppermill Empress Inn

This place was very clean and pleasant to stay at. The value here was fantastic and I would certainly return. No complaints about anything.

Clean, friendly, convenient location. Beds were surprisingly comfortable. But the teeny, tiny pillows were kind of annoying. Perfectly suitable breakfast for a quick start of your day

Clean with friendly staff. The room mom’s in has a bit of a mildew funk or some sort of noticeable stank. Kinda wired and lame to have a pool and hot tub with water in it that’s never open. Other then that this place is very nice.

We stayed here for one night on our way to Oregon. Our room was extremely clean and comfortable. For the price, I doubt a better accommodation could be found. If we’re in the area again, I’d be glad to return to the Peppermill Empress Inn.

Customer service is horrible! Apparently the clerk is retiring after 15 years and with the experience that was witnessed it’s time!!! When arriving to check in my mom was told she’s too early and would need to come back so she wanted to go to lunch and asked if they could hold her luggage and the clerk said no they didn’t have room. She was just rude. The owner then stepped in to accommodate my mom and was very nice but shouldn’t allow his employee to treat customers horribly he needs to realize that she leaves the first impression on the customers and that was not pleasant. He is planning on a remodel and updating so that will help. The room was very clean & smelled good and if we are back in town we would give them another try.

Staying here tonight, the halfway point on the Seattle-​to-​Portland bike ride. Made my reservation close to a year ago. When I arrived today, the desk clerk couldn’t find my reservation, said the reservation number «wasn’t one of ours» and said there’s a 2-​night minimum. I showed her the email with all the details, and she finally arranged a room for us. So, it worked out, but not without unwanted hassle. By the way, you can’t take your bike in your room — it’s being guarded outside by a 12-​year-​old. The clerk lectured another guest that «this has been their policy for 15 years.» Only upside is that the room is clean and large. Won’t be coming back here.