Citibank

It is the worst bank ever. They don’t open Saturdays. It is VERY CRUCIAL to the customers who can’t go to the bank weekdays since they close 5pm — 6pm during the week. The people at the branch are extremely nice but I just can’t stand with their hours. Nowadays you can do anything with the ATM but sometimes I need to talk to someone but they don’t open Saturdays. I believe they don’t wanna work at all. This is hard to believe that they don’t open SATURDAYS.
Another thing I hated most was they takes so much time to clear the check. Since they close on Saturdays too, I would have to deposit my check with only ATM machine and I know it takes more time to clear the check but it is more than that. They takes more than 1 week to clear the check. I can’t believe how they can do this.
Also, there is other thing I hate about the bank itself. When I schedule to pay my bills online, they don’t keep up with the date I scheduled. There was sometimes I had to pay late fees since they didn’t pay my bills I scheduled.
I was with Citibank since 2013 but I am leaving now because of the branch hours. They should work on their hours.

Generally no line at this branch, drive through ATM, ATM inside, friendly tellers, manager greeting at the door, also they are pretty quick at printing replacement debit cards. I think on Friday mornings they have donuts and waters out.

The worst customer service. They don’t return calls assuming they answer the phone in the first place. Be told your business will be completed by the next day; 6 days later, no progress, no phone calls, no emails, nothing.
Go somewhere else.