Customer Center UPS

Called because the new access point program is very wonky and keep sending my packages back to Ceres and not admitting to it or informing me. I called Ceres and they were very polite and accommodating. Now I am waiting to see if they do call me back on this matter because even though it stated they tried final delivery at 5 pm that is not true!!! They want me to pick it up there now and I am unable to drive. So let see if my five star rating drops to a one. The employee today there in Ceres was amazing. She was super employee. Ten stars. She went over beyond her job description

Horrible customer service and employees at the distribution center in Ceres. Rude UPS driver lady almost hit me in there parking lot. I had a perishable item I had to pick up because they were going to deliver it by end of day. They seriously need to be nice to ppl seem so miserable at this UPS in Ceres. Make me appreciate my job a lot more bunch of bullies run around this joint. Now I understand why a a UPS employee died in West Sac center because they are so careless about their workers SMH. Learn how to have patience and let pedestrian get there packages safely. I’m calling OSHA ON THIS PLACE.

Stupid Customer Service Sucks! I Television I purchased on Amazon had a two day shipping. Two days later it ends up in Kentucky instead of Ceres CA. Then they tell me it won’t arrive until Monday. This morning a truck drive came up to my door and left a sticker he did not ring nor knock and took off In a rush. Does UPS plan on keeping my TV? What kind of shitty service is this? Then I call and they said I can’t get it now until Monday around 3 or 4 what shitty service is this?

Wow talk about friendliness I came in to return a package to the sender the man at the counter did not even greet me he literally sd «up?» As in what’s up? I sd o I just need to send this to the sender he sd wow you’re pushing a month I sd yes I had rejected the package a week before before it even got to my house online and it still arrived at my doorstep and I had gone out of town but is that any of his business? He wrote on the box and sd «your done» no was there anything else I can help you with no have a good day no bye no manners! So rude

Called today to find a package that was supposed to be delivered today but it said «exception» online so curious as to why I hadn’t received it I called this center and the guy who answered was infuriatingly RUDE. I was so nice and wasn’t angry, just curious as to what it meant. I’ve never been treated like that by someone who was supposed to be helping me! I could only assume he secretly works for fedex because he most definitely didn’t want to help keep business for UPS. worst attitude and least helpful person I’ve ever spoken with. I called back because he was such an awful person and got a woman who was extremely nice and very helpful. I still will never go to or endorse this UPS ever. Someone needs to come in and handle that.

They are liar and lazy. A couple of weeks ago waited for my new cell phones to arrive. I intact was up at 6 am and stayed home all days to not miss this package it was a Friday. I tracked the package several time and it said in transit. By 6 pm I called UPS they after checking the mobile tracking site that stated the delivery was attempted, I was told the driver was there no one was home. I had them contact this location which then told me I couldn’t pick it up until Monday and no further attempts to redeliver would be made because my driver was so courteous he came back and attempted a 2^nd delivery on the same day, never leaving a notification that he had showed up. When I called I got a disgruntled employee that hung up on me when I asked for a supervisor, the other calls were not more courteous. I am writing today as I am waiting for the next excuse from UPS as to why my books for school didn’t show up even though I paid for next day air to get a jump start.

My experience is similar to that of others who have posted here. A package was supposedly delivered to my porch by UPS. I live in the middle of 20 acres, and my house is on a hill, with several dogs roaming freely within the fenced yard area. To reach the porch, a visitor must enter the ranch gate, drive up the hill, and enter the yard with watch dogs. At the time of the supposed delivery, two people were at home. When the dogs bark to tell us someone is here, we go out to the gate to call off dogs and greet the visitor or delivery person. No UPS delivery person arrived at the time he stated, and no package was placed on our porch. I have pursued this, and I have been treated rather rudely by the agent on the telephone, representing «Customer Service.» He told me that the shipper was the customer, not me.
This has been a maddening situation. I have no idea what the delivery person did with my package. Likely, he delivered it to the wrong address, or he threw it away.
It may be time for a class-​action suit against this unresponsive monopoly. UPS appears to take little responsibility for undelivered packages.

Horrible service, no knock, no ringing doorbell… but they marked my package as «first attempt „. I I contacted the live agent and they basically did nothing, I wrote a posting on FB and they responded within minute saying to email them the tracking info. so unless they deliver tonight. They basically will not do anything other than say“ oh sorry» and no you have to wait until tomorrow and waste another day waiting for our lazy driver who may be there anytime during the day «IF» they decide to announce themselves. or it will be the second attempt and you will have to waste a third day waiting on the horrible service.

It’s nearly Christmas, and I have to ship gifts to another state, but they will probably be late thanks to ups. I just received my package a week late. I tried to have it delivered about 3 times this past week, But no matter how detailed my instructions were, they seemed to think my address didn’t exist. There’s really no need for instructions anyway. I live on a main highway. I googled my own address and there it was, clear as day, big numbers on not only the house, but the mailbox across the street. Every other shipping company has been delivering packages with no problems at all. A couple different women at this location made promises to tell the driver that my address is good, look it up, and just deliver the Damn thing already, and 2 days later, it hadn’t been touched. They’re lazy! I read the other reviews, and there’s no doubt that it all boils down to lazy employees! They should be ashamed of themselves. I will never ship through ups, and I will never order anything that is shipped through ups ever again. Thanks for causing me stress this holiday season ups!

Pisst off the driver is lazy to look at the address. I don’t understand why he drop it off at the front house when I live in the back. This happen twice. Lucky no one stole our package. Not very happy!

Was supposed to get my package on Friday, but then was delayed till Monday. I decided to see if I can switch to pickup so I’d be able to just pick it up Saturday instead of waiting. The automated phone service said I can pick it up today still, or even tomorrow. I decided to pick today and it said they’d call me to confirm. They never called so I called them and the lady said that they are closed Saturday and Sunday. Pretty annoying that it said I could pick it up today, ups needs to change their automated phone system.

I must say that UPS is certainly creative when it comes to making excuses.
To explain the loss of the package that was to be shipped from Best Buy in the matter of a critical cable I need to connect my computers to an external 4 Tb hard drive, UPS has claimed:
1. Delivery was attempted on 08÷04÷14: my security cameras have not recorded a single UPS vehicle on my court the week or 8÷04÷14 through 8÷08÷14; certainly either our housekeeper or my dying wife’s caregiver would have heard a knock at the door or the doorbell, or the contractors who were in and out of the house that week;
2. UPS doesn’t deliver packages to my gated community any longer, but ships any packages addressed to my house, in this case, via the U.S. Mail. Except in this case, I don’t get mail at my residence because of thefts of mail incoming and outgoing;
3. The package was lost; and
4. The UPS driver’s dog ate the packing slip.
I called my attorney (Sharks and Piranhas, Attorneys at Law) to ask what I should do and he said he’d make inquiries.
He called me this morning to tell me the truth.
In 2006, I ordered wines from Chimney Rock and the makers of Opus One: the wines never arrived. I called both wineries, them called UPS when the packages failed to arrive. UPS claimed that the packages were left at my door, although I was home, never heard a delivery truck stop at our home, never heard the doorbell ring or a knock at the door. Both wineries, as I have been a very good customer (we use their wines and those from two other wineries exclusively for dinner parties), re-​sent the packages after I complained that the packages never arrived.
At that time, I didn’t have a DVR unit to record the images from my security cameras, but I certainly would have seen him or a delivery truck pull up, from the continuous-​recording computer hard drive (that only recorded 48 hours, then re-​recorded over the computer hard drive dedicated to recording the input of our security cameras).
Because the UPS driver swore that he’d delivered both packages, UPS refused to make any further deliveries to my home. All subsequent orders I’ve made since then, UPS has «consigned delivery by the U.S. Postal Service to my home address.» Only one problem: in 1996, we obtained direct proof that mail was being stolen or otherwise diverted from our home address, and as a result, had all mail delivered to our post office box.
(My attorney also said that UPS has fired several drivers caught stealing packages from shipment entrusted to their custody and care for delivery, and prosecuted those drivers for theft, etc. My attorney is looking into UPS criminal and civil actions against former employees, which comprise a growing list of names, and will make the necessary investigation with the companies that bond UPS to learn if we can interview those former employees, depending whether they went to jail — and where. Theft in companies like UPS, FEDEX, DHL and others is bad.)
Any mail destined to my home address would be undeliverable — the very reason why, since the initial Barnes & Noble order which never arrived, we have made it clear that any delivery by UPS must be made to our door, that nothing could be shipped via USPS.
A UPS delivery vehicle passed by my home on 8÷13÷14, just minutes after I was told that UPS no longer makes deliveries to our gated community, the photo of which appears in this review. The driver of the vehicle I took a photo of, stopped at my house several minutes after I took the photo: he indignantly demanded, quite rudely, to know why I took a photo of his truck. I explained the explanation I’d been given just minutes earlier: he then proceeded to give me a story of why UPS vehicles no longer make deliveries in our gated community, not realizing that I see their trucks almost every day, Monday through Saturday, in our community; nor did he see my cellphone in my hand, recording a video of his confrontation with me. (i’m placing this on the internet for public amusement, along with videos I’ve taken all week long of UPS vehicles making deliveries in our gated community this week.)
Since 1996, I’ve spent $ 46,607 on UPS shipments, even though I flew as an airline Captain for one of their competitors; since 1989, I believe that amount exceeds $ 50,000 (though my records in this case are locked up on the 4Tb external hard drive that is little more than a doorstop because I cannot get the USB 3.0 M-​F cable needed to access the data).
I’ve been utilizing UPS since I worked as a Program Analyst, and Cost Analyst, for Boeing Aerospace Company’s Product New Business group of their Space and Strategic Missile Systems Division n Kent, WA, from 1980 – 1986.
It is indeed sad to see how poorly UPS treats its loyal customers.
Oh, yes… Did the UPS driver’s dog REALLY eat the packing slip of my package?
Well, it’s about the only excuse they haven’t used. My wife, a former school teacher, claims they’ll use that excuse if I wait long enough.

Today, I got saddled with a lazy UPS driver. He failed to read. His notation was that there wasn’t an apartment number. After nearly an hour, he was in the area… LITERALLY ACROSS THE STREET, and «offered» to let me come to him to get my package. I asked if I would send my husband. I was told it would be the drivers choice as to weather or not he gave the package to my husband. THEIR driver makes a mistake, and isn’t required to fix it in the same day… with him LITTERALLY ACROSS THE STREET. Your drivers have too much power if they are allowed to not read the labels, skip a drop, and then demand where they meet to give the package.
If this is how they treat summer customers, I pity Christmas customers.

The driver that delivers to Gallo Glass twice a day and SAvemart corp offices refuses to deliver my packages, and doesn’t leave info notices causes me to lose work and clients, The center and driver are sneaky lazy persons, I been to the center 4 times to get my packages, an dthey are so lost an ddo not care, THey need to be brought to small claims for their negligeous. I pay for expedited shipping an d lose money, THE CERES CENTER NEVER trains drivers relief drivers nor do driver read the notes on file we have had for 18 yrs !

Had made a scheduled pick up for a package I missed earlier in the day. So was Great! Then they called me 20 minutes before the time to let me know there driver forgot to take off my package and have to wait 3 days till Monday!!! Poor customer service. Obviously the workers are rushing to get out ASAP to start there weekend.