Lisa was very friendly and helpful, as well as knowledgable and professional. She explained everything that we would need to know to make the decisions we needed regarding our storage space, giving us detailed, honest answers. We had a very smooth and easy check-in process. The facility was clean and well-maintained. The only thing I would have liked to have seen would have been carts and/or dollies to help move heavy boxes down the hallway to our unit. But other than that, I was very pleased.