WSS

I came in here not knowing what they even carry as far brands go. All of the staff was very helpful and knowledgeable about the products. I’ll be coming back.

The store is grand with a pretty easy shopping experience, shoe boxes in the right place, big open aisles to wander, and seating and mirror in every aisle. Good job on that part WSS.
The previous reviews on the Security Guy «mean mugging.» I never had that experience. Sure he is doing his job as a security to prevent shrink.
Minus 1 star for the longest transaction in my history of buying shoes. I work at a sneaker store too and every shop has it’s own perks for new and returning customers. And to make the best experience for your customers is knowing you store product.
I was next in line hoping to get taken care of by the usual lady that remembers my name and take care of me when I check out. But this time I was rung up by a younger Asian girl. she said she’s been working with WSS for awhile, well I don’t know about that…
I bought a pair of sneakers $ 100 and up so it qualified for the 20% off instore promo deal. I asked if she applied the discount and she had no clue to what I was talking about. I pulled up my phone and showed her the coupon. She almost didn’t believe me and had to ask a higher up if it was legit. So after putting in my 20% off she had already hit the check out and didn’t ask me for my WSS reward points card. Of course I want my points, I’m buying a 100 dollar pair of shoes! So after all that mess. My pointed were updated. Then after check out I didn’t receive a $ 25 giftcard. There was another holiday promo, a sign in HUGE print that read «SPEND $ 75 or more and Receive a $ 25 off card». And again if this associate came to work prepared all of this could have been prevented. A store manager had to walk her through the entire process and a line was forming behind me.
Other than that experience.
Pros:
WSS associates are friendly and responsive.
Clean aisles and good selection of shoes.
What could be worked on:
1. Product Knowledge.
I’m fine with security guy «mean mugging». I feel safe shopping for «$ 200» shoes.

Went to the store a couple of times the employees are more worried about you stealing than actually helping an the security mean muggs the whole time your in the store

This place opened a few months ago. I’m constantly getting coupons in the mail every few weeks for this place, so I went to check it out and see if there’s anything worth buying. It has a good selection of name brand shoes in different sizes, styles, and colors with prices ranging from $ 29.99 to $ 200. Yes, $ 200. That’s not a typo. It’s not much of a discount store if that’s what you’re looking for.
Aisles are very spacious and the store is neat and organized. I rated this place a 3 out of 5 because there’s a dude who stands in the front mean mugging people. I assume he’s the store security. Good selection, but I’d rather just make an online purchase or hit up the mall instead of being treated like a criminal. Work on making customers feel welcomed.