Century 21 Astro

Cielo Quinio helped my fiancé and I find an amazing home in the area after patiently guiding us to visit 30+ properties until we found just the right one. She went above and beyond to ensure we got the most out of our purchasing transaction and saved us valuable money throughout the process.
As first-​time homebuyers and a young couple in a competitive market, purchasing our first property was very overwhelming. Cielo took the time to patiently explain each and every nuance to us and ensured we made the best strategic moves along the way — never rushing us to make a decision and even advising us to take our time during the process in order to maximize leverage in our negotiations.
She also saved us an incredible amount of money — she got us full credit for closing costs, had the sellers pay for all appliances (we could pick which ones we liked), had the sellers pay for all of the minor repairs the house needed, had the sellers purchase and provide the home warranty, had them provide maintenance and landscaping fees during escrow (and even had the sellers give us an envelope of CASH to do landscaping after the deal closed), and I could go on and on… This is unheard of in our market where most homes have multiple offers and go above list. Sellers simply aren’t inclined to bend at all these days, but she cunningly maximized our position through closing.
I can’t recommend her enough and wouldn’t consider using another realtor in the future. She’s an amazing strategic negotiator and navigates the stressful real estate process with impeccable grace.

Review is specifically for Allen Lyons. I’m sure the other agents are fine, so I added a second star.
Called about a rental listing c21 posted on
. Allen informed me that the listing wasn’t available to view for a couple of days and proceeded to sell me on his general services as a broker. When I informed him that I was only interested in that listing, he refused to show me the listing his company posted, and said he would pass me along to the next agent that walked in the door because I lacked the understanding of how brokers work and I was limited in my view.
I didn’t feel like wasting my Saturday morning arguing with Allen, so I just agreed and hung up.
Edit: if Allen does actually follow up and refer me to another agent that’s helpful, I’ll add another star and update my review. But I’m guessing based on our conversation that you shouldn’t hold your breath.
I use my Unilocal reviews sparingly, so know that this was annoying enough to motivate me to post.

We were looking for a home for rent near Cerritos, after much frustration from our prior agents giving us worthless homes and run around. We bumped into this wonderful real estate agent with Century 21 named Ju Gentry. She was all out for us, noticing how serious we were in finding a house and moving in. She wasted no time in sending us all necessary listings and comps, and even took us to view each home we were interested in. She personally negotiated with the agent and home owner to get us a good deal, and advised us further on expectation and how to protect our interest moving into the house. She never left us alone to sort any matter ranging from finding a beautiful home in Cypress, closing the deal, and moving in. Because of her dedication and steadfastness, we retrieved our home in Palmdale that was for sale at that time from the prior real estate agent and gave it to her to sale, which she did within a short period of time. We were so impressed with her quick response and get-​up-​and-​go attitude we introduced her to two of our friends.

the moment they realize you are not the easiest to get into a house they disappear. i wanted to use my VA loan to get into a home and I looked at them for help. JOSHUA is a flake and doesnt follow through. I called numerous times and he picked up once out of 8 times. His loan agent was no different. they just were gone. I went to remax and got help right away. These guys at century 21 are lazy and looking for easy work. don’t waste your time.

This is the first review I have ever done & it is LONG overdue. We purchased our home in 2013. Carol & her team, especially Ju were amazing. We purchased our first home with another realtor and I found that to be stressful!
But, for our new home, if it was not for Carol & her connections, we would have probably never been able to purchase our home that was purchased by an investor.(house was never really on the market).
As, for our home that Carol sold for us, all I have to say, she only did «1» open house, had multiple offers & we received a significant amount over our asking price. I have & will continue to refer people to Carol Rayburn.

Carol Rayburn and the team was really helpful to me with my first home purchase. The one thing I really liked about them was that they had done some work with Veterans. They move with a purpose so I like that because when I purchased my home, it was really important to move quickly before the house is off the market. I think it took us only a couple weeks to find the home and negotiated the deal. With the other realtor I tried, it took me 2 months and we didn’t get anywhere because they didn’t move with a purpose. Even after the purchase was complete, her team still offered up assistance, if I wanted it. Carol and her team will help you get the home you want and be able to do it quickly.

I cannot speak highly enough of Carol and her team (Ju, Mat, Josh). We were looking for a place to purchase for my parents and Carol spent several months showing different localities and places. She was never pushy and very patient in understanding that buying a place is a big decision for people. Once we had decided on a place, Carol and her team went above and beyond their roles (as the buyers agent) to help us through the process and beyond. The sellers agent we had to work with was inept, unresponsive and I cannot believe she is actually in business. Ju, Mat, Josh, Carol — all made sure we were represented even weeks after closing when the seller was stalling on a couple of repairs and other items. I would recommend them for anyone looking for experience, knowledge, and great service!

My best friend referred Carol to us. She has all the good words about Carol and her team, and true to its form; we were able to attest to how Carol valued her clients. As a first time buyer, we have a lot of apprehension. Carol helps us on dealing with excitement and fears on buying a house. She was very patience with us along with Ju, her assistant.
Carol and her team are professionals that know what they are doing. I have to thank Carol for getting our house that we wanted it. I found this house that I had like for my family, and I told Carol about it. She went to investigate and it ended up that the house was on probate and it was hard to get. Carol told me on the whole process that I shouldn’t worry that she will do all on her power to get us the house. The process was long, but finally one day Carol told us that it wasn’t easy but she got the house for us. Thank you, Carol for helping us on the process to our first house, and I highly recommend Carol and her team to help you as well.

Carol Rayburn and her team got my wife and I our dream home in Cerritos. She got us moved in with in 26 days. She helped us decide all the way through smoothly and no pressure at all. I thought i couldn’t afford the 3 bed 3 bath pool house in a neighborhood like cerritos.
But her team especially her finance expert David Krolikowski beat out my Credit Union point for point. It was a funny 2 hour bidding war between bankers wherein Century 21 Finance vs Nuvision Credit union were going at it. My estimated monthly mortgage (taxes, pmi, insurance included) payment went from $ 3700(credit union) down to $ 3300(century 21 finance) per month. With of course, David K. of century 21 won it hands down. Nuvision Credit Union was very professional as well, where they had admitted that Century 21 finance offered a better deal and urged me to take it.
Carol’s assistant Ju Gentry was so on-​point with paperwork legalities that it sped up all the requirements needed to close.
These Century 21 aces are magnificent when it comes to real estate.
The best part about them is that even after you have acquired your dream home. They are still there for the little things like repairs or replacement that were on the gray area of the purchase. Her team always followed up with the minor maintenance work in the initial inspection and was very critical of termite repair required for the house.
I have been living in my new home for about 2 months now and i still call them for things i get in the mail. Just to check if they are legit or not. Surprisingly, they are still there answering my questions. I know most agents would have left me to dry after they have gotten there commission. But Carol’s team and Century 21 Cerritos will never leave you hanging at all.
If its a worry free property purchase that you want go with Carol. Her Multi– Centurion (only 7 in the world get awarded these) awards and 2005 11^th place in the USA for top sales person is not for entitlement only. It is because of the way she approaches people with humility, respect and bright business savvy that gets her up there.

We absolutely love our Realtor Carol Rayburn and her dedicated Astro Team of Professionals. She sold our place and found us our perfect home. She went to the ends of the earth to help us find the right fit for our family! We will keep her always, as our go-​to Realtor, along with The Astro Team for any future business we may have. They are a very professional and dedicated group of people that we are very proud to recommend! Castro Family

Carol Rayburn and her team (especially her assistant, Ju) were outstanding. As first time home sellers, we were nervous about the process. Carol realized this, and her communication was outstanding. I understand she could not always take my call, but she always called me back promptly. This was super important to us, as we had the opposite experience with another realtor when we purchased the house.
Carol did an excellent job preparing my house for sale, and got me multiple offers. We ended up with a deal, which included rent-​back (at an extremely favorable price) which allowed us to stay until our new house was complete. This is one aspect I hadn’t even considered, but she thought through every aspect.
Most important, was that she was our ‘bodyguard’. I was able to be at peace knowing everything would be done properly, legally, etc. I didn’t have to worry about unexpected surprises. As an inexperienced home seller, this was invaluable.
Clearly, I would not hesitate to recommend Carol and her team. They did a great job for us, and I am very appreciative.

We recently (well not exactly recently, it back to May 2013 this year) purchased our first house at Cerritos near south street and Studebaker. We got this one before the house price fly out of earth. Carol and Joshua are very experience and help us find the one we like. Carol even tried to help us to change one of the house’s street number because as our traditional, we don’t like the number 4. Now my wife and I are very happy with our first and new Home. Hope we can get another one soon.
Thank you Carol !!

Carol Rayburn has been a part of our family for the past 17 years. She helped my family find the home of our dreams. A home that not only met All of our families needs but that we continue to love!
Every year during the Christmas Holiday, she has brought our family delicious chocolate fudge, and to see how it family is doing.

To Infinity and Beyond…
I have heard some horror stories about the process people have gone through when trying to buy a home and my experience was NOT that way at all. I NEVER woke up in a sweaty mess because something or every was going wrong.
First off they actually care about you finding a GREAT home to live in. They are VERY PATIENCE and KIND and will take you around from place to place until you find what you’re looking for. They understand that you most likely have not figured out how to get money to grow from trees thus you have been working, saving and cutting back for a long while to get your down payment together.
Mrs. Carol Rayburn and Team were so awesome! They walked me though the ENTIRE PROCESS. I knew nothing. I wasn’t just green I was just ignorant and didn’t know ANYTHING! I didn’t even bother to try and figure out what the process was, nor did I even know what I could afford. All I knew was that I wanted to buy a house, how much I wanted to spend and some specifics about what I wanted. I knew I didn’t want to live on the corner of bob-​and-​weave near the crack and 8-​ball apartments. I THOUGHT I knew what neighborhood I wanted to live in but once she started to show me houses it was more and more clear that I didn’t know that either. I also knew I didn’t want a starter home. I wanted a family home and I didn’t want to have to move EVER again if I could help it! I HATE MOVING!
Anyway, the process with Mrs. Carol Rayburn was super simple! I remember little parts of the process like the inspection, calling her and saying I want to make an offer, I even kept the answering machine tape… Yes tape, from when she called and said we got the house. I was so happy and I still am!
The owners of the house were amazing and had a little issue with the house they were having built. There cabinet people went on strike or something and they would have had to move twice; Once into an apt and then again to their new house. By this time the house was mine, escrow had closed so I just let them stay in the house until their home was ready. They just paid the mortgage like they were renting, collected any mail that came for me and about 6 months later when their home was ready they moved. They even had all the carpet cleaned and painted the walls for me! Who does that these days?
Through all of it Mrs. Rayburn and her team were AMAZING! If there were any problems I certainly didn’t know anything about it! A VERY SMOOTH PROCESS!
During the holidays one of the lovey Rayburn team brings by homemade FUDGE! OMG! What company do you know that does that for 16 plus years for all there past customers!
TRULY GREAT CUSTOMER SERVICE! TRUE PROFESSIONALS! The BEST decision I made was using Astro and Mrs. Carol Rayburn as my agent.
YOU ROCK ASTRO!

We (my husband and I) just closed on a house in Cerritos and Carol Rayburn was my agent. The seller was a big company that flip massive numbers of properties. We were but a number to this seller. Carol helped navigate the system with us with much knowledge and warmth. She was available 24/​7, she would come over to our house after 9 pm if need be. She actually came over at 1000 pm one time to get some documents signed, to ensure our offer was considered #1 by the seller. There are multiple bids now going on with turnkey properties, do not lose out, make sure you have Carol. She has been in the business for quite some time and has a huge basket full of people she can call on when the going gets rough to ensure you get your home. I am a big fan and will forever be a fan. I have 3 properties now, but this is the first time we used Carol. We will continue to use Carol on a go-​forward basis. Kudos too to her assistant Ju who really helped us. Ju was a wonderful collaborator and got back to us asap everytime we called her.
Thank you Carol and Ju.

We are the first time investor. Carol stepped me through the process with ease. She was very knowledgeable about the area and easy to work with. I highly recommend Carol to anyone looking to buy a home or invest property.
Carol and her assist Ju were very helpful & patient with us almost a year, since we were offering several short sales. Finally, we got our lovely rental units with a good cash flow. By they way, she also helped us negotiating to drop those junk fees from closing costs. That save us around $ 600 to $ 700. I really appreciated what she did since this is not even part of her job.
We had four experience to buy & sell homes with other agents. I would not say those experience were nightmare, but Carol is the best agent we’ve ever worked with. With her own team, everything went smooth & efficiency. They always response whatever question we had in timely matter and we truly feel she is really taking care of their clients. They honest and sincere who also believe in the truth to her clients.
You will know I am telling the truth once you contact her. You will also appreciate my comment once you work with her. I will definitely refer Carol & Ju to friends and family who need to buy/​sell their homes.

For any first time home buyers, brace yourselves for the road ahead. I had no idea what to expect when it came to buying a home, we had met with some agents off
, but no one seemed to really stick out. Then we had heard through some family friends about a woman who was «really good at her job». Her name is Reeza Gervacio.
I finally got a hold of Reeza’s phone number and she sounded like the sweetest person. Could this sweet lady be aggressive enough to land me a good deal on a home? She asked me what I wanted and what I needed in a home, she gave me a lot of background on different neighborhoods, and just from 1 phone call she was sure that I would love the house she had an open house for. I arrived at the open house, and she was right! How did she know after 1 phone call what I was looking for. The house ended being out of our price range, but from that point I knew this woman knew what she was doing.
For 2 months, every week, Reeza would patiently accept my requests to see 5 – 8 homes per weekend. She was professional and very knowledgeable, she knew school district API scores, she knew numbers and dates like the back of her hand. There wasn’t a question she couldn’t answer, and if she didn’t know it, she made sure she would find out. She was incredibly attentive, and would make herself available at all hours of the day.
We finally found a short sale home that was in our range and desired location, for anyone who knows short sales, they are probably the biggest headaches. It’s a long drawn out process and you have to have a certain appetite for it. We didn’t know exactly what to expect but Reeza made sure we were informed of EVERYTHING, in the end we got the home in record time– in about 60 days we were in. We ran into some unexpected hiccups with overstaying tenants but she came through and supported us the entire way.
If you’re looking for a real estate agent I seriously recommend you contact her, she knows everything and specializes in the North Orange County areas. I’m kind of sad that I won’t be talking to her 5 times a week, but she’s probably out helping another frantic first time buyer.
Thank you Reeza!