CVS Pharmacy

I don’t know if it depends on what day/​time you go but this location isn’t as horrendous as a lot of people have been saying. Sure the staff could be a bit more cheerful. I haven’t dealt with the pharmacy counter, but the front counter workers are decent. I’ve never heard one person from there ask if a customer needed help when browsing around the store though but eh.

They are horrible! I Will never go there again. I get my prescriptions in 90 day supplies and I had three refills of 90 available. They decided they only wanted to give me 30 day supplies. They did not talk to me about it. They gave me three prescriptions that should’ve been 90 pills with only 30 pills with one refill left of 30 pills each! They said that my insurance denied the 90 day supply however, why do I now only have one refill of 30 pills for each of my three prescriptions? I did not know this until I got home and read the bottles then it’s too late. Now I have to go back to the doctor l. I transferred all my prescriptions to Costco and will never return to this CVS again I truly feel like they were trying to rip me off. Horrible! You can get a full prescription filled at Costco for less than most co-​pays are. CVS is too expensive and they tried to steal my prescriptions. Beware!!! If anyone has similar stories I’d like to hear about it.

This is the worst place to ask employees for any assistance in anything. The white older thin lady is passive-​aggressive, psychological issues with out a doubt. Unfortunately this place is close to my home and I will have to definitely go some where else to do my shopping. *Note to Employees– If you don’t want to work then please don’t work, give this opportunity for people that are willing to work*

I would give a higher rating but sometimes 1 person can change your whole view on your shopping experience. The female pharmacy tech with short hair is super rude and is not accommodating, has no customer service skills what so ever and constantly in a bad room. She either needs to be retrained or be in a position where she doesn’t have to deal with people face to face.

If i can give –5 stars i will. This CVS has the most incompetent pharmacy employees ever. Twice they did me wrong. 1^st time they told me my prescription will be ready in 20 mins but they made me wait almost 2 hours. Then the 2^nd time, my doctor called it in for us so it should be ready in 30 mins. So 2 hours later we cane to pick up, at first they said they couldn’t find our prescription, then a lady said «omg i forgot» who the f*** forgets to input a freaking prescription in the computer. If i was a patient with a serious medical condition, i would’ve been dead! So annoying and stupid. Either they need to hire more competent people or just plain shut down! Twice they apologize for the incidents, but come on!

Most of the people here are right on the money. I live 2 miles away from that CVS but I still get my meds in CVS Lakewood. 5 miles one way from my house. Staff at CVs cerritos are rude specially the short haired white girl mentioned in the other post. Good thing I drive a hybrid.

Had 2 switch my scrips to diff Rx. Had mine on auto refill, 3 months in a row had 2 call in cuz they never actually put it on auto refill. Then when they finally did, my rx was on backorder. No phone call, no text, nothing. I had 2 call in and find out why I didn’t get my rx refill, was told it was ready. Went 2 pik up, and, oh no rx and they wouldn’t have it for 3 months. Asked to transfer to dif cvs who had it, botched that too. Management doesn’t smile, apologize when u hav to wait 5 min at front counter for them to fig out y isn’t ringing up, not even eye contact. Rude.

The people at the pharmacy are really rude and don’t want to help. They also told me my prescription was ready and when I went to get it… they said another 15 minutes to fill it. I told them I would come back and when I went back 6 hours after… they still didn’t have it ready.

RUDE! RUDE! RUDE! This is how to describe Cerritos pharmacy and store. They don’t understand that it’s customers that creates their business. They are rude and don’t care. My advise is to send Cerritos CVS employees to a CUSTOMER SERVICE CLASS! We have had enough… Who wants our prescription business?

If you are in the Cerritos area and need to find the nearest CVS Pharmacy, then go between South Street and Carmenita/​Orangethorpe Avenue and you will find plenty of parking in this shopping center. The staff are friendly and helpful, and the store provides a sense of security and comfort. I also like to use the Coinstar machine when turning my coins into cash. Be sure to sign up for the rewards card and start racking up those points!

Have been trying to fill prescriptions here for far too long; I’d say about 50% of the time, there is some sort of problem — they can’t find the prescription (sent via the internet), they forget to call me to let me know a prescription is ready, etc, etc. And in agreement with everyone else who has reviewed this place, the employees in the pharmacy all seem to hate working here, such a downer.

According to Mark Stibich, Ph.D., of
, here are the Top 10 Reasons To SMILE.
1. Makes us attractive
2. Changes our mood
3. It’s contagious
4. Relieves stress
5. Boosts your immune system
6. Lowers your blood pressure
7. Releases endorphins, natural pain killers, and serotonin
8. Lifts your face and makes you look younger
9. Makes you seem successful
10. Helps you stay positive
I’m a firm believer of staying positive and sending good vibes. So when I visit this CVS location, I take it up a notch to keep my spirits up and to smile a lot. WHY? Cause this place seriously tries to depress me. Not many CVS workers or pharmacists actually seems like they want to be here. No one is friendly, like they hate their jobs. Some of them have a shitty attitude, which is really infectious to the customers. Maybe, they should review the reasons above to SMILE or at least pretend to be a bit more happy. It truly makes a difference.
CVS is a common drugstore chain and if it wasn’t for the issues with my last pharmacy, I wouldn’t visit this location to get legal drugs for my family. I normally get all my household goods at Wal-​Mart because their prices are cheaper. Therefore, CVS is my second and last minute option, in case I need something quick. This store is decently stocked with your daily necessities and I don’t have issues with finding what I need.
Going back to the staff, it really sets the tone if they have just have a positive attitude. I see a lot of older patrons in this joint, some of them not feeling or looking their best, so it’s nice when people give the effort to make you feel comfortable. Regardless, I’m still putting my best foot forward and lead by example because this location is not going to ruin my day.
VERDICT
Mean people suck.

Very unhelpful pharmacy staff. Wen’t to fill a RX and was told I could only get 30 days. I asked them for longer and they said I couldn’t. Knowing that it was possible, I confirmed with the PBM that they never submitted a claim for extended RX.

Spacious store. Nothing special.

This place makes me sad :[ For some reason when I walk in, the environment just puts me in a funk. I don’t know exactly why that is, but it just is.
Both the pharmacy and front of store cashiers always seem to be depressed or annoyed themselves. Never a grin on their faces, and when you walk up for help you can tell they’re trying hard to force it. Forcing a smile on your face while you ring me up doesn’t make you or me feel any better. Just saying. The prices are also not as cheap as you’d expect it to be. Price’s are most of the time $ 1 – 2 more than Walgreens, Wal Mart, and even Target. If it’s not an emergency and you can wait, definitely make your purchases at a different location.

I’ve ran in here a few times to pick up something last minute and didn’t want to deal with being tempted by everything at Target.
Every time I come here, I feel depressed and wonder how this place is even still in business. The prices are always a few dollars more than Walmart and Target. The staff is miserable and look like they want to shoot themselves. All in all, not a pleasant place to be.

I can tell you that i have been to several pharmacies and this place is the BEST. I just want to point out that persons like Susan makes this facility a very pleasent place to go to. I travel many miles because I know that the whole team is very service oriented.
The team members of the pharmacy are very hard working … caring … and professional. They deserve all the stars and more for everything they have accomplish with INCREDIBLE CUSTOMER SERVICE.

The main store is fine; I really have no complaints. But the pharmacy is another story.
The ER prescribed me some pain pills that had the potency of a Pez so today my doctor prescribed something a bit stronger. I dropped my prescription off at CVS at noon, having no doubt it’d be ready when I came by after work at 6.
Okay, this pharmacy can get busy, I realize that. But even though I was suffering I dropped my prescription off and gave them 6 hours to fill it. Was it ready? Nope. «Can you come back in half an hour?» Me (thinking): why yes, that would be so much more convenient for me. And silly me, thinking the 6 hours I spotted you would be enough to fill a prescription that even a doofus would understand is meant for someone in a lot of pain and should be filled as quickly as possible.
I’ve dropped off prescriptions in the past that took them a couple days to fill but at least I didn’t really NEED them like I did this one. Not cool, CVS.
4 stars for the store and 1 star for the RX.

Right now, one star is appropriate, but hey, I’ve dealt with them before to so they have some «stored credit» from a prior transaction.
You would think that a pharmacy is in the business of taking Rx’s (a prescription) and turning them into something theraputic, something tangible – like a pill, etc. Yes, there’s that little in-​between piece of dealing with the insurance companies, which must be «work» in and of itself… but let’s not jump to conclusions yet.
CVS: (Visit #1) No we don’t have your Rx.“
Me: «Okay, I’ll call the doctor’s office, etc.»
Dr’s. Ofc.: «We’ll call CVS.»
CVS: (Visit #2) «No we don’t have your Rx.»
Dr’s. Ofc.: «Yes, they have your Rx. You may want to call them before you show up.»
Me: (thinking) «Should I have to? Okay, good idea anyway.»
CVS: (Phone Call) «No we don’t have your Rx.» «Oh wait, here it is.»
Me: (thinking) WTF???
Do people know how to take two brain cells and rub them together any more?
Yeah, a little frustrated at the moment. I’ll get over it.

I like this CVS. In fact im kinda of fan of them. The one by my house has a really pretty cute girl that works the pharmacy drug pick up counter. I always kinda feel better when I am sick cause I get to go get a prescripton.
I signed up for a members rewards card and got a kick ass coupon for $ 10.00 off when I spend $ 25.00. (which reminds me that I need to find that)
The front checkout staff is always pretty helpful and friendly. I have been coming here since it was a Longs Drug. Been a while.