Men’s Wearhouse and Tux

From the day I got fitted for my wedding I specifically told them how unwanted my grooms mens tux to look. They messed up on that and had the grooms men’s tux the same color as the groom. I was notified by one of the grooms men’s on the day he picked up his tux that it was the same color as mines. I quickly called to complain about this and asked them to provided the colors I choose. They said they would be able to change it. On the wedding day only one of the grooms men had the change done and the rest was in a different color scheme. I will never go rent a tux there agin. I will just go to Fair Tux next time I need a rental.

The times that we have been here my husband always gets good service. The past two times, he was assisted by Mr. Horace Burton and he made hubby look fly. Husband is usually taken out of his comfort zone with what Mr. Burton paired jeans, shirt, and type of shoe.
I don’t usually like going shopping with hubby because he is so difficult to shop for, but every time he comes here, he finds something nice to wear. Thanks Mr. Burton.

My son already had a suit for Prom but he wanted a vest and bow tie. We went to MW but I was thinking I’d have to buy it because it never occurred to me that they rent just parts (I don’t know where my head was but we’re obviously not big on formal wear). I couldn’t be happier with the service we received — fast, easy, accurate and above all friendly and courteous. I do not know the young lady’s name, but she was so nice and efficient… the whole experience was completely pleasant and hassle free!

Terrible service you have plenty on employees but no one seems to take the time and ask you for help. Horrible place luckily my cousin picked this place for his wedding tux rental so I’m stuck in will never come back.

I’m never on Unilocal,and I never write reviews, but after the experience I had at this location, I couldn’t NOT say something. I came in with my fiancé and his 5 groomsmen and my maid of honor to find tuxes for our upcoming wedding. Our wedding colors are mint green and grey, and the only reason I came along was to see if they had the mint green available (most places only carry aqua). We were helped by a girl named Caitlyn with red hair. I have worked in customer service and i can say hands down, she had provided the worst customer service I have ever experienced in my life. My fiancé picked out the grey suit he wanted, but as I was looking through the color samples, I couldn’t find the mint green color sample anywhere. Caitlyn approached me with aqua and teal samples and insisted that these were right colors. When I politely told her no, she immediately gave me attitude, rolled her eyes, and argued with me, saying «looks like mint to me.» I am no where near a picky person when it comes to wedding details, and I’m not one to stress about the little things, but when there is a CLEAR difference between two colors, I’m not going to let someone sit there and argue with me about my wedding colors. She continued on arguing with me about MY wedding color, and almost had me convinced on getting the «aqua» color as, and I quote, «no one would no the difference.» Now, I know this is my fault for not bringing in a physical color sample with me, but I knew that when I saw the right color I would just know. I couldn’t let it go, because I knew that it wasn’t the right color, so I kept searching and searching their store until I could find an example for her. I FINALLY found the perfect mint green color in one of their shoelace racks. I went up to her and showed her the shoelaces and told her THIS is the color. She grabbed the shoelaces from me, let out a sigh, rolled her eyes and marched over to the color swatches that she INSISTED were my color. she put the shoelaces up to the color she picked out, and it was like night and day. It wasn’t even close to the colors she picked out. She rudely told me that she didn’t have these colors and treated me poorly the rest of the time. The groomsmen put their deposits down of $ 40 for the measurements, just in case we had to order the right colored ties and bow ties from amazon. The next week, luckily we went to Friar tux and received the best customer service & found the right colors! (Even the girls atFriar had heard of other people having horrible customer service at men’swarehouse). We went back to Men’s warehouse yesterday to get our $ 40 deposit back and of COURSE we were helped by her again. It took her 30 minutes to get our money back, because she wrote down the information wrong in the system in the first place. Her manager told her to look up our original paper files, and she refused to do that, and kept trying to look in the computer system, instead of just going to the files like her manager (or coworker) suggested.
I can honestly say, that If I had treated a customer the way she treated us, back when I was in customer service… I would have been fired on the spot. You have to be an idiot to stand there and argue with a bride about her wedding colors, not to mention while trying to make a sale out of her. Unfortunately, for Men’s Warehouse, they have lost business from a groom, five groomsmen, two ring bearers and two fathers. I have many friends who are engaged, and I will make sure to tell them to make their first stop at Friar Tux.

This review is based off my experience of Jan 19,2016 around 12pm.
My fiancé and I recently came in to get pricing. We were immediately helped by a gentleman named Horris. Horris was extremely helpful but he didn’t give us pricing. We started telling him about the colors we wanted and how I had gotten my bridesmaids dresses from David’s bridal and told that there is a matching tie/​vest for the color I had chosen. He assured me there was and went to pull it. I was so pleased to see the color was indeed the same color as my bridesmaids dresses so it made everything really easy for us.
Once my fiancé got measured and we filled out our party’s information, Horris passed us to John? (I believe that’s his name) John then told us it would be about $ 230 per person and we needed to put a $ 40 deposit down today for our party. I didn’t feel like there was enough communication for how everything works here and it made me slightly uncomfortable. John could tell that my fiancé and I were not interested in $ 230 per person. So he leveled with us. He explained that that is the high end of their price range and that the lowest he could go down to is $ 160 per suit. That was way more our deal. So he just editted a few things on our order and gave us that deal.
I am glad we came here because it wasn’t busy and we got helped right away. But I wish the communication was better.
There was also a random person in the store that was loud and chatting with the associates and semi distracting them, but I don’t believe he was a customer.

I go to the Men’s Wearhouse and I paid for the suit rentals. They don’t have it ready on the day of my wedding. My groomsmen are asking me what’s going on. I find out it’s not there. It is 1016AM. My weeding starts at noon. It’s not here. I will never do business at this location again. The employees are apathetic. I’ll visit a better one at another location.

They have no clue what they are doing nor do they know how a suit fits. The suits are oversized and when they said they’ll reorder me a slim fit suit… I came back to receive the same oversized suit I originally tried on from my first visit.
The gentlemen in the front weren’t welcoming and had a slight attitude when talking to customers.
I’d never come back here!!!

Came to this location to get sized for a wedding up north. Walked in, kinda in a bitter mood because I hate these places, and my mood quickly changed. The people working greeted me and asked if I needed help. I told them what was up, and they quickly found the account, measured me, and I was finished. The whole time measuring, we small talked, so it made things a lot easier. They also informed me that I would receive a discount on anything in the store, so I started to look around. Picked up a few things while talking, and walked out of there with a big bag full of stuff. The people at this location are great. They made a great experience out of something I kept putting off. And ended up getting some new gear. Thanks a lot for all your help, I know where I am going when I need some new clothing.

First experience ever at a Men’s Wearhouse or any formal wear store for that matter!
I don’t have any other experience to compare my time at this Men’s Wearhouse to, but I did enjoy friendly prompt service here. Within 30 seconds of entering store, my friend and I were approached by a friendly associate. We told her we needed to get fitted for our friend’s wedding. Within 25 minutes, she had input all of our measurements into the system and collected our $ 20 deposit each. Let’s just hope our suits come out perfectly and she did the measuring correctly!

Made an appointment, but when we were there, they said sorry we are short on hand.
And we wanted to try on the tux for rental, they don’t have the size in the color. How would I know how it looks in that color then before I put down the deposit? The staff there are simply not helpful and the management is a bit out of order.

The manager, John Martinez, helped my boyfriend (who hates wearing suits) get a new suit for an upcoming wedding we are are attending. John had immaculate taste and knew exactly what would look good on my boyfriend — and I have to say, I have never seen my boyfriend look so good! Nothing like a man in a suit — Mmmm ;) Ultimately, the b/​f got a new Calvin Klein black suit, three dress shirts, three ties +++ for an incredible price! My boyfriend is actually excited to wear his new suits, and even mentioned wearing the new dress shirts with a pair a jeans. Mind you, this is a man who lives in t-​shirts, shorts and flip flops! Thanks so much John for making my man look so good!

Mr. Martinez was my assistant to getting my suit. He was very professional from describing different fits of different suit makers. His knowledge of the different suitors clearly separated him from the average department store. He managed to get me fitted for a CK suit and my girlfriend loves the look. Great work and great service. Highly recommended

Besides someone at the register saying Hello when we walked in the door that was the ONLY contact we received. Although the place is under construction and it may be a bit unorganized, that’s no excuse for someone to not ask if we needed help or at the very least say «someone will be right with you.» We went in looking for suits for our wedding and I assume they just didn’t need the business. We stood there by the wedding set and made a point to look for help. Everyone just chose to walk right by us, almost purposely avoiding eye contact. Thanks for the annoying 5 minute wait.

Friend: «Hi– Excuse me, but can you show me other shades of grey for a groom’s suit?»
Employee: «*points to mouth* *mutters something incomprehensible like ‘Don’t bother me I’m eating’».
We left and went to Formal Notice Tuxedos. They were much better!

A WEARHOUSE for the MAN in your life
This place is GREAT! If you’re a guy that have NEVER own or bought a suit or if you just need a rental this is your place.
They have all the things you need for a FIRST SUIT. Every guy should own AT LEAST ONE NICE SUIT preferably in grey, black or navy. Even in the casual working world we live in a suit does come in handy. For example a job interview. Yes a pair of nice Dockers and a shirt can work but WHY NOT STAND OUT and make a GOOD FIRST IMPRESSION? I been that person sitting behind the interviewing desk asking the questions and I can tell you up front a GOOD FIRST IMPRESSION MATTERS. No one wants to hire a Mr. Sloppy Pig with pants too big, sagging, no belt, shirt too big or ill-​fitting and your shoes look like you’ve been dragging your feet across hot coals.
This place is for you because you DON’T have to know ANYTHING about suits, ties, shirts or even what size you are. Why? Because they will measure you, store the info nit he computer and find what will work for you and your body type, eye color, skin color and/​or hair color. Some guys can work a grey/​charcoal suit while others can rock a black or navy suit it just depends. For a FIRST or ONLY SUIT you want the basics and then if you want you can spread your wings.
That is another reason I like this place. They have the «Add On» without the «ADD ON» price. You also get QUALITY without a STEEP price tag! Now yes you could go to those suit places you see on TV or hear on the radio where you get 2 – 3 suits, 5 shirts, 3 ties, socks and 2 pair of shoes and 2 belts for $ 100, but I can PRETTY MUCH GUARANTEE you the second you go to bend your knees and sit down your suit WILL WRINKLE like it was left in a dryer over night! That is the NUMBER ONE SIGN of A CHEAP AZZ SUIT! WRINKLES! Please know a NICE SUIT SHOULD NOT WRINKLE because you sat down.
This place has EVERYTHING from suits, shirts, vest, slacks, blazers, ties, coats, pocket squares, tie/​lapel pins, cologne, undies, socks, shoes, hats, and suspenders, etc. you might want to put together a SMOKIN’ HOT LOOK Mr GQ SMOOTH LOOK! If your just in the market for a NICE tux they have that too or YOU can rent an suit or tux for that wedding you might be in and they cater to proms as well for tuxes cause let’s face it a tux for a teen is the same as one for a guy about to get hitched. Your basically going to be coordinating with the female for your, tux/​suit color, shirt, vest, or cummerbund, etc. This is probably the ONLY TIME some women care to be matchy-​matchy and NOT look like Frick-​and-​Frack going somewhere to happen. Think about the optics, that’s «PICTURES» for you with a limited vocabulary. No one in their right mind wants to look like who would have thought or why did you think it, in their pictures.
Service is ALWAYS GREAT and the employees are trained PROFESSIONALS and don’t patronize customers. They help you to select the best look and cut for your body type. Ladies if you’re tired of the Home Boy, chill-​in in the cut with a 40oz, rolled outta bed without a shower look come here. You don’t have to get a full suit but can buy a sweater, slacks or blazer to spruce up your guy! A casual look does NOT have to mean an «UN-​KEPT LOOK». Take some pride in yourself fellas. And they have a wonderful return policy if it is a gift so no worries there.
I know wearing a suit can feel uncomfortable but there is a time and a place for everything and even a suit has its place in everyman’s life. If it is the RIGHT SUIT, RIGHT CUT for YOUR BODY TYPE it shouldn’t feel like you’re wearing a straitjacket.

Hoooooooly crap this place is horrible. Had to return 3 – 4 times for a tux order for 3 people for my wedding, each time I returned the order was wrong either in color or size again and again it was such a headache and hassle to make sure people were doing their job right.
The only plus was that the lady in customer service was phenomenal. Very helpful and apologetic for all the mistakes that were being made which made me less of a b*.
Sales people here take you to the most expensive stuff in the store and then say you have no other option, I witnessed it during my many visits. Never returning this place is a rip off.

This review is for Jon Mallares prior to his promotion and transfer to another store.
He handled the case for our 4÷6÷14 wedding. We initially met with him last year and he was very helpful in setting everything up. He made sure all our groomsmen got fitted in the allotted time and updated us when there was a change.
A few days before the big day, our groomsmen went in for their final fit. there were some sizing issues but Jon reassured them everything would be fixed before the wedding. Sure enough, everyone came out looking spiffy.
It is a real shame he moved to another location but we are glad he got the promotion he deserved. We will miss you Jon!

You can say what you want about the tux rental service, the retail store and the sales professionals here are superb! They are friendly, helpful, very well informed about their merchandise and generally really cool people.
I also want to add a huge kudos to the corporation. I’ve noticed that Men’s Warehouse has A TON of promotions. They have sales after sales after sales. They also have a rewards program for shoppers who spend money at their stores. Case in point.
Today and the next 3 days (4 days) there’s a buy 1 get 1 free sale and clearance.
I recently received 2 $ 50 gift certificates for my recent expenditures. Armed with $ 100 bucks I came to the store not knowing what I would get.
I walked out with:
4 cedar shoe trees (buy 1 get 1 free $ 20 each) = $ 40 sale price for 4.
2 tie clips (buy 1 get 1 free) = $ 20 for both.
2 Marino Wool sweaters = $ 79.99 reg. price marked down to $ 49.99 and on clearance for 50% off the sale price to make them $ 20 each. I bought 2.
all valued at $ 279 normal retail price. I got them all for exactly $ 100 which was the value of my gift certificates. SO all for free!!!
I couldn’t be happier.

Went in with a friend to pick out a suit for a wedding. When we first walked in a younger Asian salesman approached us and he was friendly, but once we told them what we were looking for, he called over an older salesman (Middle Eastern?) and it all went downhill. The guy was rude, pushy, and aggressive. Literally walked us over to the most expensive section of the store and said that they were the ONLY suits (he probably showed us 5) in the entire store that would fit my friend. I was appalled! I even double checked with him if he was sure that those were the only suits in the entire store for us to consider, and he said yes.
And out the door we went (but not before I walked around to confirm that there were plenty of other suits available, just cheaper). STAY AWAY.