PacSun

It’s amazing to me how much the quality of service differs so sharply from one PacSun store to the next.
On one hand, you’ve got the atrocious, bird poop-​on-​your-​face sort of nightmare that is PacSun Torrance (review to come once I hear back from corporate!), and on the other, you’ve got PacSun at the Cerritos Mall, which actually seems to be staffed by honest, good-​natured people.
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I dropped by recently solely with the intent of stocking up on shirts from the «FOG» collection (Pacsun’s collaborative release with menswear brand Fear Of God), and was pleasantly surprised to find that the Cerritos store had plenty of stock — twice as much as that of the Santa Monica Pacsun, to be exact!
The associate who helped me was Derek (not sure about spelling). He assisted me at least three times with finding different items in multiple sizes, and his patience never wavered in spite of how much work I put him through. He offered to assist my in any way possible — and unlike most employees in retail, actually followed through on that promise. The guy deserves a promotion!
Extra points for the check-​out process, as well. It was smooth & straightforward.

I’ve only shopped at the Pacsun in the Westminister Mall, but I came to Cerritos Mall the day after Christmas with my friends since I got money and gift cards, and I love this store. The workers and cashiers are very nice and helpful and the clothes are cute!

I dont usually shop at Pac Sun but this employee named Tiffany changed my life!
Now I love Pac Sun more than I love other stuff that I love & I go hete everyday

I don’t normally write reviews for stores in the mall… but this Pacsun is just so terrible!
There was one employee who was helpful and polite. The others were rude and ignore you even when you ask for help. I asked the girl for a fitting room after being ignored by multiple employees while waiting for a room… she replied with «you should just see if any are unlocked». Uhm no. Do your job. Unlock a room for me.
Everyone just stood around talking with each other which is whatever but to have 7 people waiting to pay and ONE register open while other employees do nothing and turn their nose up at paying customers.
Good sale on jeans. Only reason I bought anything. Otherwise pretty shitty experience.

One of the managers, rio, does whatever she can to accommodate the customer! After going to the Brea location and receiving horrible customer service, I was pleasantly surprised with the help I received at this location!

I came in willing to splurge myself but one of the employee gave me a very bad first impression (Cashier #454 351) I was just minding my own business and trying out clothes and this bitch called in the mall cops on me even though I was going to buy something. Decided she ain’t worth my sale and decided to just buy one shirt instead of a whole outfit, she definitely ruined my day. It was very humiliating. Do not go here!

I went into pacsun without any intention of buying anything, however when I walked into the store I was immediately greeted by a beautiful young lady! As I was walking through the store I was constantly helped even though I didn’t need it, until the beautiful young lady, Chelsey showed me this rvca button up that I just had to get! In the end I left with a vey good outfit! Definitely coming back to this place!

Came in today just browsing the store, knowing I’ll find a shirt id like… Just have to say Customer service is great, every employee greeted me and asked me if I needed help finding something specific, not only that but asking a second time and giving suggestions/​updates on sales. One of the beautiful young lady’s there went out of her way to walk me across the store to show me different hats and shirts and her personal opinion on RVCA shirts she likes. Definitely will be back often to get my shirts here

This store LACKS customer service! It’s a joke how sales associates treat customers. I came back to return an item and the girl that «help» me was really rude, disrespectful, and annoying for no reason. Worst store to shop at! I would give it a 0 but in order to leave a review I have to give stars.

Great place to get socks. I go in here every 2 months or so to get me new pairs of socks. 3 pairs for $ 18 great quality long socks and they are great quality. The people working there were very helpful and great! Definatley check them out if you need socks!

Worse pacsun ever!!!
Rude employees who act like their shit don’t smell
Save your time go somewhere else
I will never go back there

I came here on a random Monday to look for a belt and maybe a pair of sunglasses. Unfortunately the selection of both items were limited and didn’t end up purchasing them at this location.
However, I did walk out with two new pairs of shoes thanks to the awesome employee that goes by the name of Matt. Not only that, but he convinced my friend my friend to buy two pairs as well because the deals were too good to pass on. Matt alone is the reason why this PacSun deserves five stars. He was the only person working at the time, but instead of hanging back, he made sure that my group of friends were doing alright and he helped us constantly. He got to know us and we got to know him, so he was very personable, and that’s what I like to see in a retail employee.
A pair of shoes that I wanted weren’t in the store itself, but he offered to look them up at the PacSun warehouse and offered to take care of things as best as he could, and he did. If there’s any PacSun that exceeds in customer service, it’s the Cerritos location, but that’s due specifically to Matt’s integrity.
I’m definitely heading back here to catch up with Matt soon. Thanks, Matt!