Premiere Party Rentals

Sandy at Première Party Rentals was amazing to work with at our wedding this past Saturday. Her staff is beyond professional and amazingly quick with the set-​up and tear-​down! They had a huge range of rental selections and at every price range so they were able to work within our budget. I definitely recommend using them!

Would have given 5 stars except for when I returned the rentals at their warehouse at the specified time nobody was there to check in the tables & chairs. Had to wait half an hour for their worker to show up. They didn’t even call us ahead of time that nobody would be at their warehouse. Otherwise all is good.

I absolutely recommend this place. I don’t know what everyone else is talking about in the other reviews, but my husband and I had a great experience. Jared helped me out with everything. I rented a canopy, table and chairs for a baby shower we had this past weekend. I reserved everything about a month ahead of time.
I had everything delivered the day before the event. The delivery time was set between 10 – 12. The delivery guys arrived at about 10:20, which was great. They set everything up and was helpful and friendly. Everything worked out well for the shower. They picked everything up the next day. The pick up time was from 12−3pm. I received a courtesy call from Jared a little bit afternoon saying that the guys would not be there until about 3−4pm and that we didn’t need to be waiting around.
Overall, I had a good experience with them and will definitely be renting from them again. I would recommend them to my family and friends. Also, I forgot to mention, they have great prices!

***WORST EXPERIENCE EVER***
I wish I looked on Unilocal before ordering. I threw my wife a baby shower yesterday. I have never been to one and no one was willing to help so I was behind. I had to switch parks because I did not reserve the tables. I realized I needed tables, chairs, and a canopy. This place had the best prices I could find. I sent them a quote request Thursday evening and was expecting a call back the following morning when they open. When I did not receive any email or call back for an hour after they opened I called them and like all of the other reviews, had to leave a message. 45 minutes later they called back and confirmed the order for $ 125.
They said they would drop off between 2pm-​3pm for my 4pm baby shower. My mom and I got there at 2pm and waited. They showed up at 3:10pm without any phone call to let us know they would be late. They never provide a phone number to contact for services since their business hours don’t cover operating hours. No apologies from delivery guys. We rushed to have the shower set up in time and were 20min behind. They then said pick-​up would be between 7pm-​8pm. I made sure to wrap up the baby shower before then to be ready for them. My pregnant wife, our 5 year old, and I waited and WAITED and WAITED. At 8:40pm a guy shows up and states that they usually run late to let parties go on longer. I said thats not right, if you say you will pickup stuff between 7−8pm I will be ready. Again never received a phone call that they are running late and no one for us to call except an answering machine.
Best advice: GO anywhere else. Worst experience ever. Always late, hard to contact, you feel stressed from their poor business. I will never use them again!

Found this place online, prices were competitive so I filled out their «Contact Form» around 930am, when I clicked submit it didn’t go thru & it gave me an error, so I submitted it again, then I emailed the contact email they have listed just in case. I also called & there was no answer. 24 hrs later still nothing, no email, no phone call, nothing. Every other rental company I contacted via email responded within (2) hrs. Guess they’re not interested in getting any business & shame on me I should’ve read the Unilocal Reviews about this business then I wouldn’t have wasted my time.

I was hosting a baby shower for my first born grandbaby and I contacted this place to make reservations for a several items. Part of the agreement was for the items to be delivered between 10AM-​1PM. However, I expressed to «Crystal» the woman taking the order that my event started at 2PM and since it was at park, I was worried we may not have time to set up. At that point, Crystal assured me «that won’t be a problem since our drivers make their deliveries in the AM hours.» The Friday before my event, I called their office to confirm my order — NO answer so I left a message. No one returned my call! The following day at exactly 10AM (when they’re supposed to be open for business), I called again — NO answer so I left yet another message. I made a total of six phone calls to this «business» the day of the event with the last call taking place at 12:12PM. I was at the park worried when a city employee offered to call this business — and still NO ANSWER! Shortly thereafter, my son (new dad-​to-​be) started to call other vendors — hoping for a miracle as our guests started to arrive and all of our items were on the floor! We are completely disappointed — to say the very least! These people are completely unethical, unreliable, and thieves as we have yet to receive our money back! We plan to contact the Better Business Bureau and obtain legal advice since we have not received a refund and are out-​of-​pocket due to last minute booking! AKA Première Party Rental
DO NOT DO BUSINESS WITH THESE PEOPLE UNLESS YOU HAVE MONEY TO BURN AND/​OR DO NOT MIND BEING STOOD-​UP!

This company is great. The customer service is superb! We had a great party, and the rental fees were great! We have used them at least three times now.
Thanks Première Party Rentals.

Sorry Crystal, I was going to order a pop corn machine and bar from your company today. But after reading these reviews I had to stay away. I too would get your voice mail more than an answer. You did mention you work out of Irvine and the warehouse is in Cerritos. That gives me the answer to why nobody was in the unlocked office when I showed up to place the order. I’m sure the company means well, but I would definitely get someone in the Cerritos office to deal with paying customers. Good luck to your company.
10−9−12
I started to give Crystal my information (gave her my address) when I realized I needed to do more research before I give her my cr. cd info. I decided obviously not to go with her. Yikes, surprise for me a delivery guy showed up and said, «You ordered some stuff with Première? I’m here to deliver.» I’m so glad she didn’t get my credit card information. She might have charged for the delivery. Beware!

I had to rent bunches of things for business picnic with 400 attendees. I found their website and was amazed at their pricing. So I threw away previous hours of research and went all in on them.
However, I had really hard time getting a hold of them. I probably called more than 50 times in the past few days. They did pick up few times and gave me a good looking quote thru my email, but whenever I asked questions on the email, they were never returned. I even left series of voicemails but almost none of them were returned.
I told them that they were hard to reach and received direct number which didn’t work any better. I really wanted to speak to them and even drove to their store (just to make a reservations and pay with credit card) but it looked deserted and had no signs of them.
I am greatly disappointed for wasting all my time and effort and making me look bad in my office.
Here are my thoughts and opinion…
1. NEVER picks up
2. NEVER replies
3. Not trustworthy
4. I think they only have one worker doing everything.
5. They like to ignore me/​send me straight to voicemail.

Absolutely one of the worst companies I have ever dealt with. My husband and I ordered a jumper package from them, paid on a credit card up front for the service (our mistake for trusting them of course) and then when we wanted to cancel their service (we found a MUCH better deal at a MUCH better company), they were of course no where to be found. When we finally did reach them, they said they would issue the refund (and we are talking hundreds of dollars here) and weeks later, still no refund. There is no excuse for this. We were well within our cancellation period, and even if we weren’t, they gave us no service, they have NO right to steal our money. And that is basically, at this point, what they did. Thus, we have called our credit card to report fraudulent activity and are now having to deal with all that goes along with that. We are also going to report them to the better business bureau. A total NIGHTMARE it has been to work with this company. I didn’t even want to give them one star but had to put something. Just wanted to warn future patrons, look to other companies!!! Buyer’s beware… when planning a childs party you have a million other things you could be doing other than fighting to get your money back from a fradulent company like this!

Excellent service! Left an online reservation and someone called me back the same day. Rented a «Tinker Bell» jumper for my daughter’s birthday party and she loved it! They were on time (in fact they were early, and called first) and the jumper was very clean. great day and great service! Thanks!

Wow! What an awesome slide! My son had the best party and everyone was amazed at the huge slide. Thank you Première Party Rental! The 18 foot slide was very clean, safely secured and an absolute blast. My 11 year old had the best party. Thank you for your great customer service and prompt pick up and delivery. We will see you at the next party for sure!
Julie
Long Beach

Well I found this place on Unilocal but I am the first to review them. A+++++!! Needed a jumper for my daughter’s 3^rd b-​day fiesta and these guys hit it out of the park! First off the service over the phone was informative and accomidating. Crystal couldn’t have been nicer. Then day of the delivery The guy showed up ½ hour into the delivery window so my daughter could have a few quality hours of jumpie all to her self. Along with the jumper they offered a combo deal with a popcorn machine, sno cone machine, and a cotton candy machine. These took the party to the next level. And all of this for 300 bucks? DEAL! The only drawback is they only have a few jumpers to choose from. And for a fraction of the original rental price of the jumper itself, we got to keep the jumper another night. AWESOMENESS! Very clean almost new products as well. If you want to go big for your kids or your big adult kid friends, this place is a good start!

I used this company to rent a jumper, tables and chairs. The equipement was very clean and they arrived on time. The delivery man was very nice. I have no complaints. Free delivery to top it off.

This is a new business and they have their act together. I rented last weekend and they delivered and picked up on time and their delivery people were efficient and courteous.
Chrystal, the owner, was easy to work with. As they are a new company, all of their chairs/​tables, etc are new, as well and in great condition.
I would definitely rent from them again.