Jeni’s Splendid Ice Creams

This place is the real deal, and rightly a source of Ohio pride. Tons of creative and classic flavors, plus sorbet and frozen yogurt.
Delicious! Salty caramel is great, vanilla is good. Next time will have to try more flavors.
Small size with two flavors is 4.65.

Didn’t go to the ice cream shop because we don’t have one just yet!!! Come to San Francisco please!
Bought the Brambleberry Crisp from Haight Street Market and it’s like having blackberry pie with vanilla ice cream —- addicting, high quality, delicious. Think Humphry Slocombe but a little less milky and just as outstanding flavor.
AND Jeni’s is B-​Corp certified.

Always love coming to Jeni’s and trying their different flavors. Just wish they still had the Bangkok peanut! Nice staff and clean environment. Will be back in my next visit to the Falls.

This is my favorite ice cream store in the Cleveland area. Familiar with the one in Los Angeles so I was excited that there is more than one Jeni’s. Inside the shop is modern and cute with a lot of seating area. There are overwhelming number of flavors to choose from. I usually get the sundae of the month since I have a difficult time choosing a flavor. The ice cream is creamy and not too rich. The shop puts a little twist on classic flavors to make the ice cream taste even better. It also has other unique flavors too, but it does not cross the line of the flavors tasting too experimental and weird. Pretty pricey so this is a place to treat yourself on special occasions. Better than other ice cream chains out there.

Strangely enough, I lived in Cbus for four years and never had Jeni’s.
The first time I had it was actually in LA this past October.
I was really missing out. My lack of funds and car though really prevented me from going out of my way to get any.
This ice cream is great. It’s going to set you back a little bit more than say Mitchells, but it’s well worth it. Make sure to get a waffle crisp with your cup if you don’t opt for a cone.

This is my favorite ice cream store! Their favors are intense and bold.
My go-​to favorite flavors are salted caramel and almond brittle. Feel free to sample other flavors when you visit.

Jeni’s never disappoints! I love this location– Chagrin Falls is a nice quaint town with ample room to stroll the streets with a delicious scoop of Jeni’s ice cream. My favorite is definitely brambleberry crisp, but on my last visit I also really enjoyed the pralines and cream. The waffle cones are also awesome and made in house. I guarantee that I will be back to Jeni’s, and in the meantime, I’ll have to get by on the tubs they sell at Dave’s!

So this is another weakness of mine. I don’t usually eat ice cream. I only eat Jeni’s. I find reasons to get there any chance I can. The flavors are unique, the texture is creamy. I’m a little upset that they took the Bangkok peanut flavor off the menu. I actually emailed Jeni’s corporate to ask them if they could bring the flavor back… No response :(
So tonight I had chocolate with salted almonds. Divine!

I figure it’s about time that I write a review for Jeni’s, considering the fact that it is (and probably always will be) my favorite ice cream of all time.
I grew up in the Cleveland area, and one of the biggest things I miss about my hometown is the readily available Jeni’s ice cream! Jeni’s scoop shops are clean, modern, and super aesthetically pleasing. I love the white subway tiles and exposed brick in Jeni’s. Additionally, Jeni’s always has small arrangements of fresh flowers on every table, which really adds a nice touch. The employees are very helpful, and I love that you are allowed to taste as many samples as you want before purchasing. There are just so many phenomenal flavors to try, it’s hard not to try every single one!
Jeni’s ice cream is unlike any ice cream I’ve ever tried before. It’s smooth, creamy, and the flavors are extremely intense. It’s rich, but not to a point that it’s too heavy. A small cup is really all you need to feel fully satisfied. I honestly can’t even pick a favorite flavor: brown butter almond brittle, black coffee, Riesling poached pear sorbet, the list goes on and on. Some of the flavors are perennials, while others change with the seasons. This is always exciting, because every time you go you can try something new. They had a flavor for a while called «sun popped corn» that was absolutely amazing. The «chocolate rum ball» ice cream that they have around Christmastime is to die for. Jeni’s has the most innovative ice cream flavors I’ve ever experienced, and the execution is always fantastic. You really can’t go wrong here. Get the ice cream in one of their homemade waffle cones — best waffle cone I have ever had, hands down.
If you ever go to Jeni’s and are craving something other than ice cream (I know, crazy right?), then you absolutely must try the hot chocolate. Oh man. Game changer on the hot chocolate front. So chocolatey, so creamy… I don’t even know what to say, please just try it. Not to mention the fact that the presentation is gorgeous; your hot cocoa literally comes on a silver platter like you’re a princess!
Jeni’s, please please please expand to the Pittsburgh area! Pittsburgh is seriously lacking in the realm of artisan ice cream shops, and you’d be quite a hit here! For now I’ll just have to settle on frequenting Jeni’s whenever I travel back to my hometown. An easy five stars!

Very cool variety of ice cream. Not your traditional options. Great service, quick, friendly and made good recommendations.

This review is for the ice cream service that I receive in Austin, Texas.
I’ll begin by stating «the pint club» is an amazing offering: three pints sent via dry iced first class mail to your home or office along with easy and free return shipping (just flip the sides of the boxes around to reveal the return label, which you can drop off at your local post office to reuse and reduce landfill waste). For 12 pints in four shipments, the cost is $ 250. This averages to about $ 106 in shipping total over the entire year. We’ve also done a special order, which in the ice cream shipping world is a real deal. Their $ 13 flat rate in shipping costs pales in comparison to what you’ll find with Ample Hills Ice Creams in Brooklyn (try $ 108 for shipping to Austin their special and limited time only $ 36 extra Star Wars-​inspired four pack). At the Salt & Straw in Portland, you’ll pay $ 110 in shipping to Austin each GD MONTH for their pint club (not counting the $ 65 in five pints of ice cream itself). So, the value is there if you live outside of the area, compared with its peers. Let’s continue.
The ice cream is tops. Hard, dense, creamy, just the right amount of sweet. Their Ndali Estate Vanilla is one of my favorite vanilla beans, which is my all time favorite flavor.
The reason I’m posting this now, since I’ve never actually been to Ohio, let alone to the creamery, is that their customer satisfaction guarantee that I experienced this week really blew me away. Over the summer, Jeni’s suffered from the same listeria scare that we had in Texas with Blue Bell. D., who got me the pint club for my birthday, was issued a voucher for three pints to replace the ones we’d got before. We used it to place a double order over the Thanksgiving holiday, and on Friday we received an email stating that because the ice cream was going to be a day late, they were over-​nighting us another six pack Monday (it arrived the following afternoon) because they want to ensure quality. Our first shipment seemed fine, but this kind of customer obsession basically ensures I’ll be a Jeni’s Splendid Ice Creams customer for life.
Such excellence in customer service makes me fiercely angry! Gar! Why can’t every user experience be so amazing?

Jeni’s never disappoints! This location is in a charming little town. The interior was clean and with a modern twist.
I went 20 mins out of my way to grab some ice cream here and was so glad I did. I had the peanut butter with chocolate flecks and the brown butter almond brittle. So delicious.
Part of the reason I am writing this review is so I can return to this quaint little town and explore.

One word: YAAAAAS.
Amazing, gourmet ice cream made with lots and lots of LOVE. It’s the cutest ice cream shop with the friendliest service and the best flavors! I treated myself to brown butter almond brittle and salted peanut butter with chocolate flecks and both were incredible. I also got to sample the darkest chocolate which was VERY rich, wildberry lavender which was fruity and unique, and the black currant frozen yogurt which you wouldn’t even guess is yogurt.
Honestly, you can’t go wrong with any of the flavors. TRY THEM ALL!

This is a stylish newer place that really looks
Like it belongs in a large city but fits well in the town. They primarily serve ice cream and frozen yogurt but have coffee and beverages as well. They have floats and sundaes as well.
We went during the busy time Saturday evening but its not uncommon to wait in line at cafes, restaurants and even stores then in this town. Its quaint and draws locals and people from all over Cleveland so part of the experience.
The person waiting on us was eager to give us samples and we tried a few. We had a sundae and waffle cone of the brown butter almond brittle. It was really good. The waffle cone is $ 1 extra buy worth it. It wasn’t too sweet but had great texture and the flavor added to the overall taste. It does push a single scoop cone over $ 5.00! Crazy. They do make the waffle cones in front of you using a waffle iron– pretty cool.
I asked one person where the ice cream was made and they didn’t know. A second person said Columbus since it was from there and inferred it was a chain (disappointing (:) but temporarily made in Orville Ohio.
If food is from and made in America, free from Chemicals/​hormones/​mistreated-​improperly raised animals I am willing to pay more. But I didn’t see that written anywhere so in my mind way overpriced. America is on a craft food revelation… finally. We can now get good food and beer that is made right and tastes great. People are getting passionate about where the food comes from, how its made, what affects flavor, etc. Its about time. We lost this since the 50’s and only people from other countries, large American cities or people that travel know this. We mainly ate heavy processed food that went away from where we started. So craft foods are in. If this ice cream brand is craft variety, the price is still high but I would pay it once in a while, and they should advertise it. If not, you are paying for location and environment and just good ice cream, not great ice cream.
The taste is good, but there are ice cream shops with great tasting ice cream for half the price, albeit not in the quaint town and cool store. Also, coffee is $ 5, and no explanation that I could see that it was organic etc. I was just in Europe on vacation and had coffee overlooking the Eiffel tower in a quaint café and it was less! Chagrin Falls is nice and its a nice store but thats expensive unless it is some really good coffee. Rising Star in Ohio is a coffee specialty store with unique brewing techniques and its much cheaper. Sorry to ramble but I am willing to pay for good food and expensive things can have good value (value = function /​cost) but it seems extreme. The prices wont change until sales go’s down and the line was long… but when the novelty wears off this place may be in trouble.
Worth a try but bring lots of money.

Absolutely delicious ice cream. Such a quaint location in the cozy downtown Chagrin Falls. I loved my choice of Darkest Chocolate and Brown Butter Almond Brittle. Maybe I’ll get the Wildberry Lavender next time because I tested that one and it was so light and refreshing! I’ll have to make a trip before the summer is over.

They don’t make a huge variety of flavors, but what they do make they make well. They offer samples so that you can try before choosing one. They even give the option of choosing two flavors for the «single scoop» which is really cool. I love being able to have a variety without overeating.
My mom and I both chose the brown butter almond brittle. I had to make mine into a sundae when I saw the great sauce options. I chose the honey butterscotch sauce. The ice cream was so creamy and delicious. I loved how the almond brittle was in chunks throughout for extra deliciousness. Even the whipped cream on my sundae tasted homemade and added something to the sundae. I hope to make it back to this little shop at some point. Yum!

Ice Cream by the Falls! Oh Ohio, you’re special.
Since they use no unnatural additives, you should go just to see the garance vert clair. I might have chosen a different word than «mossy» to start the description of this most unique flavor. I limit myself to 3 – 4 samples, and sometimes I even get a new flavor as one of my two. The counter staff was very helpful with discussions about blending flavors.

TLDR; Ice cream itself okay; but sundaes, pairings, service and overall aesthetic make a visit to this scoop shop recommended.
Be warned the pints of ice cream here are insanely expensive. Expensive as in you wonder if they must have managed to sneak caviar in there somewhere. So, if you’re staring down those adorable hand-​marked pints of Jeni’s ice cream in your nearest Whole Foods, keep on marching by, folks! The quality does not rise to the level of Haagen-​Dazs, no matter how many ‘happy cows and local farmers’ shout-​outs you want to make.
As an ice cream snob (I could make your eyes roll with overlong speeches about butterfat ratios and overrun), the ice cream itself here is only okay. The mix can veer a bit icy and flaky, and many scoops melt unevenly, due to poor freezing measures, unbalanced mix-​ins or other reasons. Also, most flavors barely miss the perfectly melting tongue coating mouthfeel of the best ice creams. The flavors are often odd, and change often, which means sometimes they hit it very right (like the goat cheese Ice cream with cherries) and sometimes they hit it very wrong (like a very odd medicinal lavender flavor once).
BUT if you’re in Chagrin Falls, I would highly encourage a visit to this scoop shop. It does a nice job of transcending the quibbles I have with the ice cream quality by providing a charming overall package.
This shop is special. The seasonal sundaes they can make here are divine. Nothing screams summer more than getting a strawberry shortcake sundae with house made strawberry sauce and fresh whipped cream here, and then taking a walk along the park and falls right next to the shop. The location could not be more picturesque. Jeni may not be the best ice cream maker, but she is a very very savvy business woman with her marketing, store design and location. The staff is young and chirpy and exactly the type of people you want selling you ice cream. They graciously let you try many flavors and deliberate for long enough five ice cream cones would melt in the interim. The place is always hopping. The store itself is light, airy and clean looking. The fresh waffle cones each day are spot on.

Jeni’s came to SXSW in Austin, and it was delicious. I got the vanilla, brambleberry crisp, and coffee. Each flavor very distinctive and good in its own way. Definitely recommend these flavors!
Pricy but still worth it!
To Jeni’s: please come set up shop in Austin.

I never pass up an opportunity to go to Jeni’s. I can go to my local grocery store and pick up a pint anytime I like, but it’s not the same as making a trip out to the ice cream shop itself.
What I love most about Jeni’s is the friendly atmosphere the staff provides and their willingness to help (including giving you a little sample taste of whatever you like!). Jeni’s is a little bit on the pricey side but it is 100% worth it. To support a local business, let alone a homegrown one from Ohio, is worth it.
My favorite is the Brambleberry Crisp or any of the savory sorbet’s available.