Pep Boys

Great prompt service, Chris the manager goes above and beyond to make sure work is done right. Very good service.

My daughter called me a few weeks ago to inform me that her car was not running right. I brought it in to the Pep Boys in Chalfont to have them look at it. Her car is old so I was concerned what they would find. They (Sam) identified a transmission issue that could be repaired, but recommended not to do the repair if I wasn’t going to keep the car long term. Given we were going to replace the car over the coming months, they were able to provide a shorter term remedy at a very low cost.
Matt and Sam saved the day. My family has four cars that we have to maintain and I always trust the folks at Pep Boys to take care of us honestly and fairly. Thanks again Matt and Sam! I don’t go anywhere else.

My Pepboys are fantastic! Always a great experience. The boys know me and my wife by name. We get all our service work for out 2 vehicles here. They are smart, knowledgeable and we can trust them. If it wasn’t for Matt, one of the best most knowledgeable mechanics who will give you his honest opinions when asked, really is an asset to both myself and Pep Boys. He steered me in the right direction many times. He has great customer service skills and if he is not a store manager, he certainly should be! Sam and the rest of the mechanics are very good. In fact, I had the boys do several big big jobs and they did great!

I went in to this Pepboys about a month ago for an oil change and windshield wipers, as they are very close to my house. I had bad experiences in the past with a completely different location but I found this Pep boys to exceptional. I opted to get additional services that I needed and they gave me concise detailed information. I was an early afternoon walk– in so I did not have to wait for very long. Everyone was very friendly, knowledgeable, and professional. I will absolutely returning to this location!

In 2013 I took my car to Pep Boys after a dealership tried to tell me there was a problem with my car that my long distance relative who is a car mechanic never heard of and advised me to take it somewhere else and see what the other repair shop said.
I took my car to the Pep Boys service center on County Line Road in Chalfont. The waiting area is not plush as a dealership but there is free WIFI and a soda vending machine and a Wawa next door!
The service repairmen, Matt, called me into the garage. My car was on the lift and he explained what was wrong (simple fixes). The problem the dealership said my car had was not there!
I remember thinking how rare it is to find a mechanic that is honest and isn’t trying to sell unneeded services or parts.
I took my car there last year and this year. Again, Matt was honest, truthful, and pointed everything out and showed where I was probably going to have some future problems, what to look for and keep an eye on.
I’ve never had a service technician actually take the time out and explain it honestly and in terms that I could understand.
Sure, Matt could have tried to sell me into buying a repair I didn’t need — and it would have added to Pep Boys bank account. But what Matt sold me on was the value of honesty — and I’ll forever be their cheerleader (as long as they continue to employee valuable people like Matt!) and recommend anyone who appreciates honesty AND savings take their cars to the Pep Boys on County Line Road in Chalfont and ask for Matt!

Excellent service! I had my CRV inspected here. Would recommend

Got my Taurus inspected in April 2014. It «failed» because 1.) They said I needed inner tie rods. I personally had replaced both inner and out tie rods myself one year and 8,000 miles ago so I knew they were good. 2.) Headlights were cloudy and they wanted about $ 50 to «polish» them. I used 10 cents worth of polishing compound and they came out perfectly clear 3.) Bad ball joints. They seemed perfectly fine to me so I didn’t fix them, took the car somewhere else and it passed. I suggest everyone go somewhere else to get their car reinspected if it fails at this Pep Boys location in Chalfont, PA.

If you order tires and make an installation appointment online, CALL FIRST before taking time off work and going to this shop. Because Pep Boys doesn’t care if you arrive for your appointment and your tires haven’t. They won’t check, they won’t call you to tell you, they’ll just say «oops, sorry.»
This has happened to us TWICE with this shop.
Once the tires arrive, they do a good, albeit slow, job of mounting them (set aside two full hours).
Two trips and a total of 3+ hours to get one set of tires installed is a bit much and kind of doesn’t seem like such a «good deal» at the end of the day, unless your time is worthless.

This is the best auto shop experience of my life, literally. They fixed my brake light, replaced an air filter and changed the oil for a fraction of the price elsewhere. Staff is super friendly and hooked me up with discounts. Also, even though I arrived 30 min early for my appointment, they took my car in immediately and it was ready in a jiffy! Even though I live in DC, I will save my car maintenance work for when I am visiting family nearby. Highly recommend this place!

The mechanics at this location took good care of my 2000 Buick Regal, in sickness and in health, til death did them part. Rip Carly the old Buick, survived by her beloved mechanics at Pep Boys.
Although the wait is brutal for even the smallest of repairs, I trust the mechanics at this location. Each mechanic that I have encountered is not only friendly but also beyond patient with my surplus of questions. They have always made sure my car was up, running, and (most importantly) safe.
I don’t feel as though the labor is as over-​priced here as the Pep Boys in Montgomeryville. I am always very happy with both the prices and the services. The only reason wait-​time is so long is because this is a small location. I personally prefer the wait for trustworthy service over fast and cheap service.

Just a wrong place to buy, wrong people to deal with! Perfect place to waste time for no reason!