A-1 Appliance & Electronics

We have purchased several appliances from A-​1. Bought a Maytag washer dryer combo less than 5 years ago. Got an extended warranty for 5 years. So 4 years down the line the dryer hinges got bent somehow and dryer door was falling off. Got a repairman who came out with a new hinge kit but the hinge kit does NOT contain screws which is ludicrous! The repairman had to go in our garage and to the local hardware store to find screws. Was told that the hinge kits do not come with screws. Dryer door seemed to close ok but screw heads were rounded. So after a few weeks, dryer door wouldn’t close properly and A-​1 did not or could not order Maytag screws from their supplier or Maytag to properly secure the hinge. Then got our carpenter to grind down the rounded screw heads so the dryer door would close and we could dry our kids clothes from camp and our clothes from vacation!!! A few months later the hinges and screws are failing and we have resorted to duct tape to keep dryer door closed. So A-​1 orders new part. New part comes in broken. Was told it would be Fed-​Exed. Was called by technician and it was ordered ground which is 5 – 7 days. It’s been weeks since that“ground” order was placed. I am getting fed up with their lack of service.

I have never purchased anything from A-​1, but I have used them for service and repairs a few times for some rental properties I own. The first time was for a dishwasher that was not working. The repair guy came, fixed it and left. The problem was that my tenant called me to tell me the guy left the paper on which he wrote my credit card information down, outside of his apartment! Strike one!
Fast forward a few months, and another tenant has an issue with an ice maker and their dryer. The same guy who left me vulnerable to credit card theft shows up and does a few things, one of which was simply taking the face of the ice maker interface off and putting it back on. He tells me he didn’t do anything to it, but that its working fine now and that I owe him for the service fee. Fine. He then takes apart the dryer, figures out what he needs and tells me he’ll be back within a few days with the parts. After about a week I call him back and ask what was going on. He said the parts were in and he’d be over the next day. No call, no show. Keep in mind, my tenants were fitting him into their busy schedules. When he eventually shows up, it turns out the parts were not the right parts, so he had to «special order» the correct ones and that was going to take another week to procure. Fast forward (again) another week and a half, and he returns with the parts and installs, then hounds me to settle up on the bill. I felt that since I was the one chasing him down throughout this whole circus, I’d let him put the shoe on the other foot. I return his call a day later and again pay with my CC over the phone. He then tells me, «well I don’t have the ticket in front of me, so I’ll call you when we run it.» What?! Surprise, surprise, no phone call either. Strike two!
The ice maker (which I was charged for, but he never really did anything in the first place) goes out and they tell me they will call me to confirm the appointment. This is covered under the service warranty from the previous visit, and as long as it is the same problem, the work is covered. He does deliver on that promise and says it will be between 11 – 2 (standard four hour window), and that he would call me when he figured out what was wrong with it. My tenants, once again, shuffled their schedule to accommodate this guy, only to find out he showed up UNANNOUNCED at 3pm. Not one person involved in this thing received a phone call regarding this, and I certainly didn’t get a phone call about the problem with the ice maker. I called the manager (at this point, I have spoken to him about 6 times since the onset of the problems early on) and told him I never heard back from the repair man. «He said he was trying to get a hold of you yesterday.» BS! You see, we have these things on our phones called «call logs» and his number never showed up. Besides, he didn’t have any trouble «getting a hold of me» when he wanted to be paid. I mean, the phone rang, I saw it was him calling, but I just ignored it. He tells me I owe him $ 340 if I want it fixed! I told him about the previous «attempt» at fixing the ice maker and he subtracted the service fee which brought it down to $ 280, but at this point, I am not willing to continue to give my business to a company who runs their service department they way they do. Zero communication on their end, and they don’t seem to hold any consideration for the customer, from management down to the service tech. Strike three!

I bought every single appliance I own from this store. I searched high and low for what I wanted; a stainless steel matching kitchen suite of appliances and also a front load washer and dryer. I prices these items at over 6 different stores and finally as a last resort, ended up here. I walked in and was first surprised at how big this store is. It looks so small from the outside. I was greeted as soon as I walked in. I browsed the selection by myself and when I was ready I asked a sales person for help. I told them what I wanted and that I expected to get a package price break being that I was there to buy a stove, refrigerator, dish washer, and a washer and dryer set. The lady looked at me with such joy in her eyes! It was like she hit the lotto or something. She said «let me go consult with my manager.». After waiting just a few short minutes, she came back with a bundle price deal and it was unbeatable. I got all of my same brand same collection ss appliances and my front load washer and dryer. In addition to that, i just so happened to have bought all of that during a promotion they were running that gave me a $ 150 gift card that I could use on a separate purchase. My items were delivered the very next day. They were carefully unloaded and unwrapped by the delivery men (who were very nice and and courteous) and I was a very happy customer.
A few weeks later, I went back to this store to use my $ 150 gift card. I bought two super heavy duty flat screen t.v. wall mounts for close to nothing after my gift card balance was applied. Talk about a great deal!