Sunrise Computers

I have mixed feelings about Sunrise, but lean more towards the negative.
The positive experiences were when we bought our iPad, and went back awhile later to buy a nice case for the iPad. I wasn’t present for the iPad purchase, but heard it was a good experience. I went along for the case purchase as I wanted to see the store. The man helping us was nice, although did try to up-​sell right off the bat (but that is his job).
Aside from the fact that the building could use a few touch – ups, it wasn’t all that bad of an experience. However, that opinion changed.
My husband had build a computer from the ground up for his father. Spending around $ 2000 on parts, he had quite a machine built. He shipped it via UPS, but something happened during transit and it was DOA. Some pieces were damaged beyond repair, and the computer wouldn’t turn on.
Part of the insurance claim process through UPS was to have a third party computer repair company take a look at it, confirm any issues claimed, and come up with an estimate for repair.
My husband went to Sunrise to inquire about having it done there. The man who helped him said they were backed up with computer repairs, and they’d call him when they caught up and had time.
A week went by and no call. When my husband asked about it again, he spoke with a different man who told him they wouldn’t be able to do that for him. He also had no knowledge of my husband ever being there and giving his information to be contacted. Niiiice.
After more discussion, the man at Sunrise agreed they could take a look at the computer and verify damages and dead components. They charged about $ 40. They wrote up their findings with an estimate for if they were to repair it. It took several days to complete, but my husband was not pleased with how they handled the situation. He was also not pleased at how they didn’t seem to care. He would never trust them to actually fix a computer.
So there-​in lies my mixed feelings. I think when it comes to sales, as long as you’re not easily swayed into spending more money that you want, you should have a decent experience. For service and repairs, I feel like I can’t trust them.