Chase Bank

This is the worst bank I have ever met before! There is a banker, and his name is Kevin Chang, when he met me first time, he didn’t smile and say hello to me. He was not friendly, he didn’t help me well to creat a new banking account and apply the credit card. This was my first time to use chase bank, he didn’t introduce the chase’s service to me. I think he discriminated against me when I said something about my income! I was so disappointment!!! Worst customer service!

So far I haven’t heard about a better bank other than Chase bank. I totally satisfied with their service and how they run everything. Their customer service is on the top level and I have a good property where I get all the notifications though text message.

Lets face it, banking today and the corporate mentality of banking sucks. The product that Chase employees have to sell and push is a bunch of crap and if you could get one of them off the clock then I am sure they would agree with you.
With that being said, this branch and its employees are good people just doing what they are paid and told to do. My company uses this branch so I stop in here multiple times a week to make deposits and etc. I haven’t had any issues with them misplacing my transactions, the few times I have needed «favors» everyone has always been extremely helpful. Everyone smiles and greets you when you come in, sometimes the «someone will be with you in a minute» when you can clearing see everyone is busy and you’re just standing in line, is a tad annoying. I’m not an idiot, I see that… but it’s a fluffy, feel good customer service tactic, so I get it.
Because of my frequent visits here, the staff has come to know who I am and who the company is, so I don’t have to go through the whole process of them following the rule book. They will release large deposits if I need them to, they will make calls to get fees waived and/​or changed if I ask them to.
I would imagine that most bad reviews are left by people that don’t take an active interest in their personal finances and the ever changing dynamics of commercial/​private banking and lending. Assuming the rules and regulations will never change and the fact that simply having good credit should afford you special entitlements, is ignorance on your part as a consumer. Also that one banking power house is better than the next… news flash… they all work together to set the «standard» so across the board fees and such will just about be the same, with a few small exceptions.
So, bashing a location for corporate policy/​regulations is like a wet fart. yea it makes a lot a noise, but its not real productive.
Only negatives I have about this locations is there is no drive-​thru and the parking is HORRIBLE… but that isn’t the fault of anyone at the branch.

I’ve been a Chase customer for about 10 years and of all the branches I’ve used (across several states), this is my favorite. They’re friendly, helpful, and actually get to know you. When I come in, they ask about my two sons that they’ve only seen once, or always have some kind of pleasant conversation.

I had a credit card with Chase for over 4 years, I also had a car loan which was paid completely some months ago. I don’t understand what is their reasoning for mistreating customers. First, they decided based on my credit score to reduce the limit in my card. A few days later they call me to thanks me for my business, to let me know I am a good customer and of course to offer me one of their services. I asked them to lower my rate since I am such a good customer and they denied my request.
This card was going to expire on 12/​11, I tried to use it yesterday, it was declined and when I called Chase they told that based on my credit they have dediced to discontinue my card. It seems that a over 700 points credit score is not good enough for them.
I then applied to another card that only individuals with an excellent credit can apply for and was immediately approved.
Dealing with Chase is a nightmare!!!
Catalina of Alpharetta, GA Nov. 16, 2010

I still have what used to be WAMU because it is the bank that our joint account is with.
They sent me a Chase ATM card instead of the WAMU one I had and never sent the pin number to go with it. I stopped in this branch because it was between my house and somewhere I had been and thought I would just stop in and get my pin changed.
UGH. I ask a guy at a counter and he leads me over to a «personal banker» who proceeds to ask me questions about how I’m liking Chase. Here is the synopsis of what I told him…“You know how I like Chase? I think they suck and if i could get the other person on the account to switch, I would do so in a heartbeat. Your fees suck. Your customer service doesn’t exist and yeah, that’s how I feel about Chase” So he starts trying to sweet talk me and I keep telling him that it sucks. Then he tries to get me to sign up for some debit card that costs $ 25. WTF?!? I just told him about how his BS fees make me mad and how much I hate Chase and he’s trying to sell me a product that costs $ 25? SO finally after being there for TEN minutes for a pin change I say «listen, it’s 110 outside and I’m wearing grown up clothes. I have been running around all day. Can you just change my damn pin number?». more mouth running from him and finally he changed my pin. JEEBUS!!! 10 minutes of BS to get a pin changed. CHASE, I still abhor you!!! You make Bank of America look awesome.