Jones Optical

This was many years ago and I went into Jones Optical to get contact lenses. Seen Dr Levine to get new contact lenses and we started to go for the eye exam. When I walked in the room and sat down he followed me in and proudly said «I can give you better than ²⁰⁄₂₀ vision» He looked at my eyes and then started to go through the clarification through the imachine with the eye chart on the wall. He stopped way short on giving me clear vision with the eye chart on the wall. Then he asked me what kind of contacts I want its hard or soft lenses. I always work hard lenses but I thought I’d try soft lenses. Then he put the machine up against my face so I can look through it and he said how did that look. There was nothing for me to look at the eye chart wasn’t there and I told him I can’t tell there’s nothing there. He stopped his eye exam there and he said my contacts would be in a week or so. I picked up my soft lenses put them in to try them out and they never did adhered to the they just float around and everything was blurry. I went back told him about it, got hard lenses and they were uncomfortable clarity wasn’t very clear at all. So I took them back and told him I wanted my money back and he said that he kept the eye exam incomplete and kept $ 145. My advice is not to go see «Dr. keep you blind Levine» of Jones Optical.

I will not be going back. Not only was a charged $ 55 for a contact fitting fee which I feel is expensive, but the Dr. spent maybe a whole 10 minutes with me (even as a new patient). Then he pressured me into coming back a separate time to do the eye dilation test and finish the exam. The Dr. said «Well you probably have plans tonight and your eyes will still be blurry for the next 3 – 4 hours, so come back another day.» I said I did not necessarily have anything going on that night and that I’d rather do it all in the same day. He proceeded to tell me «Well it’ll take at least 15 minutes just to dilate your eyes anyways. You don’t want to wait that long.» I told him I was in no hurry to get out of there, unless he was. He proceeded to tell me he was not in a hurry «but just come back another time. I won’t charge you extra for it.» I was a little confused, because I did not mention or imply that I was trying to get out of there. I took time off work to be there. I was definitely in no rush, nor do I want to find time again and/​or take time off work again to make a second trip to see him. The more I think about this, the more ridiculous it sounds. Never have I had any kind of doctor want to finish the appointment on a separate day.
Even during the exam, I felt rushed. The Dr. was answering questions for me. He would say «This is 1, and this is 2. 2 is better, right?» In mid sentence he was already pulling the glass away from my eyes (as if he already knew the answer to the question), so I couldn’t even get a good look. On times that I did say, «No, 1 is actually better,» he would say «You mean. they are the same.» I would say no and he would say «Well you mean it is just a little better, so yeah, you mean that they are the same» and would go on to the next pairing before I could respond.
Not to mention, while all of this was going on with me, he also had another patient that he was tending to. In between helping me with contacts and the exam, he was also helping another patient, leaving me waiting for him in between parts of the test.
Definitely not impressed. I am going to finish my appointment by getting my dilation test done, pick up my contacts, and never come back.

I looked all over town for new frames and wasn’t happy with anything I saw until I went to Jones Optical. With high-​index lenses and anti-​reflective coating, my glasses were on the expensive side (close to $ 500), but I wear them every day and was in love with the style, so I went for it.
Jones Optical’s customer service has been top-​notch. When my glasses came, the prescription was slightly off in one eye (another optometrist did my exam). The optometrist at Jones Optical did a quick re-​exam for me and sent the lens off to be replaced at no extra cost.
My view: Jones is neither the cheapest nor the most expensive option in town, but they have a good selection of frames and provide good service.

Dr. Burgwald was able to find a contact prescription for my very bad eyes. I am very grateful for that.

I went back for my yearly exam for contacts and I was charged a $ 55 contact sitting fee which is a crazy fee. The service was extremely slow I had to wait 20 before I saw the Dr. They told me to fill out the same paperwork that I did last yr when I told the front desk lady it was all still the same info. Overall not sure if I will be going back next yr.