Went to get a frappé and got the wrong one and told the Manger and she took the whip cream off and put new on and tried to give it to me and I said I wanted a new one she said she was not making one very bad customer service I wish I could give no stars
Jennifer V.
Évaluation du lieu : 1 Carbondale, IL
Horrible. Service is way too slow for a «fast» food joint. This place makes me wonder if the cow was still grazing in the field and if the potatoes have yet to be grown. Not to mention the crumbs on top of every single table in there, ice machine out of ice, restrooms look like they haven’t been cleaned in a week, and the food is mediocre at best. Not that I was expecting fine dining or anything, but at least edible food please.
Carey K.
Évaluation du lieu : 1 Champaign, IL
Worst service ever! They get one star because zero isn’t an option. I used to get breakfast here before work since I leave town at around 5am. Last week I stopped in and ordered breakfast then payed for my food at the first window. I then pulled up to second window and never saw anyone again! I waited almost 15 minutes without seeing anyone at the front counter or my food! The service was terrible. I honked a few times then just gave up and left. Then three other times in the past 2 weeks I decided I’ll just get coffee cause it’s fast right?! Wrong… The wait on a coffee one time was 5 minutes at the window once they finally took your order. Two other times nobody even bothered to answer the drive thru speaker. Out of all these instances the morning manager was on duty cause she is an easily recognized oriental women. They need better management here before I’ll ever give them another dime!
Nick N.
Évaluation du lieu : 1 Champaign, IL
Unorganized inconsistent timely rude lack of training. I’ve been there several times, you never know what kind of experience you’re going to get. In short I hate this place compared to any other McDonald’s
Cynthia K.
Évaluation du lieu : 1 O'Fallon, Saint Louis, MO
Just popped in for a quick potty break and a snack to find that this sleepy little place is too dirty for this girl to eat! The bathrooms so need some attention badly! However that situation can happen during your busy time of day… However it not busy now and the place is a mess– trash cans flowing over, dinning room messy and to boot the manager(either shift/main manger) was just not in the mood to run the register today! While waiting for service it have me time to observe the place and to make the deduction to walk!!!
Lisa B.
Évaluation du lieu : 1 Champaign, IL
First of all I have to say I hate all McDonalds so this might be a bit biased. My daughter was really hungry and wanted some chicken nuggets(yes, I disapprove of chicken nuggets in all shapes and forms but decided once in a while is OK). We ate inside. When we opened the door I noticed it was almost as hot inside as it was outside. It was so hot in there! Do they not have air conditioning? I know McDonalds is low budget but that is ridiculous! No one was speaking English behind the counter and when that happens I don’t know why but I always feel like they are talking about me because I can’t understand them. My Spanish is very limited. After my daughter finished her meal we went up to get her a snack McFlurry. It is advertised for $ 1.00 but in the small print it says with a meal. Since we had purchased two meal I thought that qualified but that’s not the case. You have to order it when you order your meal. Really? Why is that? What kind of Nazi made that rule and then sticks to it? Why would you order it with the meal just to have it sit there and melt in the stifling hot smelly eating area? Makes no sense. This place is just stupid with stupid people running it. My daughter was really looking forward to the McFlurry but after we were told we would have to pay full price even she understood why I almost flipped them off then walked out the door.