Roto-Rooter Plumbing & Drain Services

Absolutely bad news, at least for our job. We had our sewer line from our house to the street replaced and it was a huge mess. The roto rooter guys were SO unprofessional, hard to get ahold or and left the place a terrible mess with garbage and dirt thrown willy-​nilly. When you talk to local plumbers about roto rooter, they just roll their eyes and sigh. They have so many stories of problems they have FIXED that roto rooter created or made worse. Our sewer line replacement was paid for by our sewer line protection insurance so we did not have a choice of who did the job, I am just hoping they did an ok job and it doesn’t need to be redone.
The two stars are because they DO get the job done and they are known for one thing-​coming out in an emergency any time, any day. So they can help you if you have a serious issue but you will PAY for it and it might not be the most professional job ever.

The service was fine, but the high pressure jetting out cost about $ 420. I appreciated the free camera imaging but I’m pretty sure that I paid for it, considering that my coworkers said they only paid $ 250 or so to have something similar done, with no camera imaging. i would recommend saying no to their «free» imaging service.

We had a clog somewhere in the line between our house and the tie-​in at the street. Things were getting backed up and coming into our basement sink. I called Schoonover and they took my info and said a technician would call me back. I NEVER got a call back at all.
After around 3 hours of waiting (I would have waited longer if Schoonover would have called and gave me an approximate time they’d be coming by or an acknowledgment that they got my info) I gave up and called Roto-​Rooter. They guy who answered the phone said his guy was out on a job but would call me back. LESS than 10 minutes later I got a call from Blaine.
He was funny when I called. Teased me and asked what I did to mess up my plumbing! He made me chuckle! I appreciate a sense of humor! He said he was on a job in Rantoul and knew I was in a hurry since it was my Dad’s 50^th birthday party that night. He said he’s going to try and get here as fast as he could. Boy, he did! He even called me when he was leaving Rantoul to let me know that he was on his way. I appreciated that.
He showed up, got right to work. He blasted out some tree roots. He was careful to use low pressure then followed up by high pressure. He wanted to be sure that none of the water backed up and came into the house.
He blasted things out and at no extra charge, he put the camera down the line and told us right where the tree roots are causing the most blockages. He went even further to tell us how to help keep the tree roots from growing in the spring, which could cause more blockages. I’m sure he could have made more money by not telling us that, but I really appreciate that.
I expected the price to be much more expensive. A couple years ago we had a guy come and snake the same line (no high pressure blasting) and it was $ 175. We had a $ 25 off magnet and the total was $ 219. The great job that he did I’m sure will last a long time. It was worth every penny.
It’s nice to have prompt service by a very polite guy with a sense of humor. Blaine’s personality and punctuality is much appreciated. Next time we need plumbing/​draining services we will be calling Blaine at Roto-​Rooter.
Thanks again Blaine!

I called these guys at 10PM and they sent a plumber over in about 45 minutes. The guy was nice, had no visible buttcrack, wiped his feet off between walking in the standing water and walking on my carpet, and fixed my plumbing problem in about 15 minutes! He obviously knew alot about water systems. My sister and I were glad we called roto-​rooter!