AAA Arizona

I am finishing a Road Side Towing claim and the damage occurred during this. I have been denied part of the claim cost. This is my first damage claim in 20 years and the response has been terrible. Any one with Road Side Assistance may want to reconsider AAA as a Service Provider.

Carolyn was very kind to us when we moved from Los Angeles to the Chandler AZ area. She gave us lots of maps and books to help us research destinations in the AZ and NM area. I went back to see her yesterday and she booked a trip to the Grand Canyon including hotels and sightseeing. It is a pleasure dealing with AAA Chandler, and Carolyn is the best!

Always, great service at this branch. Wendy Anderson is so helpful with travel planning! She is making this trip awesome!

Always 5 star service! It’s been sometime that I actually stopped in the office. It was so nice to see AAA still has the most helpful, pleasant, knowledgeable personnel. The information provided for my upcoming road trip, (in a truck), is complete and detailed.

In addition to being AAA Plus members for a long time, we also use AAA for our auto and home insurance. We have received several quotes from other companies, but none have been able to beat our current rates. We stopped in to add a new vehicle to our policy and delete a vehicle we sold. Our new agent Kari Delamater is our new agent and she was super helpful not only in making this change for us, but she also reviewed our entire policy and made a few suggestions that reduced our premium. We are very happy!

Quick and easy. Thanks AAA.
Note that we just went in for some complimentary notary service. For anyone out there that didn’t know, they do this for free. If you’re an AAA member, no need to pay your bank or anyone else, just head on over to this store and they can get you taken care of. I would highly recommend them for this type of quick help. They had someone to help us available right away and the whole process was quite easy.
For what AAA does, they do it well at this location!

I was having the hardest time finding a hotel in the Los Angeles area that wouldn’t cost me an arm and a leg but when I decided to go to this office, I should’ve made this decision a long time ago. Perla, was so helpful and so nice! She found a good rate for me and she provided me with excellent service! I never utilized my AAA membership before but after my experience here I’m utilizing it from now on. Thank you so much Perla!

First visit to this office, I have both home and auto insured with AAA and was updating my insurance on a new car purchase, Insurance Agent Kari DeLamater was friendly, helpful and efficient. My transactions were completed quickly and accurately, once again a great visit at AZ AAA.

I always get fast and efficient service at this AAA location. It is one of the many reasons I always maintain a AAA membership.
On this visit I needed to get a passport photo for my mentally handicapped son. They were so kind to him and made the process enjoyable for him.
I appreciate all they do and will continue to recommend them highly!

I just ran in for a map before leaving for a visit to a timeshare in Hawaii but I left with so much more, as is often the case in this office. Staff are friendly and always willing to help. I left with the map, websites, booklets for another trip i want to make and info where i can get rain gear needed for my trip.

I have been here an hour so far waiting for a notary to help me. Unfortunately, there is only one person that does notary today and she has been helping a couple with their insurance needs and still not done… Really AAA!?! Can you please be more professional and have more people with notary privileges? Very disappointed… :/

I needed some maps for an up coming trip and was treated very well and in a timely manner! Love AAA!

I’ve used this AAA office since we moved to Arizona in 2012. They have planned a couple of cruise vacations for us and everything went well. The employees are always friendly and courteous. We’ll continue to use AAA in the future as they meet our expectations and often go above and beyond.

Went to AAA for assistance in planning a trip. Was told about additional services, such as free passport photos. Also learned about trip insurance which was cheaper than quoted elsewhere and with better coverage. Very friendly and helpful staff!

I needed to get my passport photo taken and remembered that AAA does it. Because I have an upgraded membership, it is a FREE service. As soon as I walked in and was checked in by the concierge, they were ready to shoot. They even offered to reshoot the photo if I did not like it. The prints were ready in minutes and in a handy little carrier. Overall, amazing customer service and experience which I have come to expect from AAA. Well done!

Friendly and helpful staff. I arrived minutes before closing, but didn’t feel rushed out the door after asking for the maps and books I wanted for my upcoming trip. After years of AAA menbership, this was the first time I had visited a local office, but it won’t be the last!

I am giving AAA Arizona one last chance. I just sent in my check and paperwork for 13 mos of roadside assistance for $ 57. I had been a AAA Arizona member a few years ago, but left them because the Classic plan (the affordable one) only offers a 5 mile tow. That will not get me across Tempe, let alone Phoenix or any trip outside of the valley. It is almost double or more the Classic plan fee ($ 97 for the Plus plan or $ 125 for the Premier plan) to get the 100 mile tow option.
Here are some other reasons why I have not been a fan:
*Travel discounts are usually not a good deal. For example, I was able to book a Holiday Inn Express in Barstow, CA online from the Holiday Inn website for $ 84 per night with a 2 week advance purchase. The AAA price for the same night is $ 94. I have checked a half a dozen hotels that I commonly stay at and it is always less expensive to book directly with the hotel.
*The trip planning feature was helpful years ago, but now Mapquest and other online tools have pretty much replaced maps, and other trip planning services. Both my Allstate and AARP roadside assistance programs offered trip planning services as well.
*Shopping and dining and other non-​travel discounts can be had via AARP, credit cards, or other group affiliations or other roadside assistance programs, so they are not a big deal nor unique to AAA.
Here is what I am hoping for and what will raise AAA’s rating:
*Response time. The reason why I left AAA’s competitors and am giving AAA a second chance is that Allstate and AARP roadside assistance programs have routinely taken nearly 2 hours to respond to towing and battery jump requests. That is a long time in our AZ 110 degree heat. If AAA can deliver assistance in 30 minutes or less they will have a fan here! :-)
*AAA needs to realize that a 5 mile tow feature is unacceptable. It may work back east where it is just a few miles between towns, but in the Western US the distances between towns can be quite far. Just to drive from my Tempe home to a friend up in Sun City is 44 miles. Maybe they should offer a 50 mile tow option, not just a choice between 5 miles or 100 miles.

Great Customer service, pleasant folks to work with and always a quick transaction! What else can you ask for in any organization!

Have both my home and auto insured here. Anytime I need assistance or need to discuss insurance issues they have been attentive and helpful. Compared to my former insurers, they are more than voices over the phone, you can stop by and talk to an agent, personalizing the issue.

This is my first time using the Chandler office for travel services. Wendy, my customer service person was outstanding ! All my requests were completed quickly and accurately. I look forward to a trouble free trip largely do to her