Burger 21

Came back and let them know they shorted us the bacon. Too bad so sad nothing we can do about it. If you called when it happened maybe but it’s your fault we were closed when you figured it out.
Run by a bunch of kids who can’t make a management decision.
Check your order before you leave.

I have eaten here a couple of times and the food was good but on the pricey side. The last time I went I sat 30 min to wait for my order. I asked several times but poor response. I had to get up and leave and asked for a refund which the manager did give me. If you are the owner your store is not setup properly to handle the lunch crowds. You are loosing money and customers due to this. I want to see small business do well so you need to get this fixed quick.
Good luck

YOL (Yummmmmmm Out Loud)
Black & Blue
YOL!
Unilocal always wants you to be wordy, but the above says it all!

Burger 21 is the real deal. I had the Tex-​Mex Haystack Burger Medium rare (cooked perfectly) with fries ($ 7.99). It was awesome. My son had a Kids Cheesy Burger with fries and a chocolate milk ($ 5.49). I was impressed that the chocolate milk was made to order. It wasn’t the stuff in the little milk cartons. Nice job. The restaurant was clean and the staff was very friendly. I know most everyone will compare it with Smashburger, Five Guys and Habit Burger. But here’s some differences. First looking at Kids meals. My sons Cheeseburger, fries and made to order chocolate milk was $ 5.49. Smashburger it’s $ 5.78 and that’s with Horizon carton choc milk. Five Guys doesn’t have a kid’s burger so he gets the Little Cheeseburger ($ 5.09) which doesn’t come with fries or chocolate milk. In fact, they don’t have chocolate milk or really any drinks for kids other than the soda machine and tea. Regardless, adding $ 3.79 for fries (which of course is enough to share) and $ 2.39 for a regular drink and Five Guys becomes VERY expensive to take my son for lunch or dinner. In fact, just about everywhere is cheaper for a kids meal. And Habit Burger is the least expensive @ $ 4.50 for a kids cheeseburger, fries and choc milk.
The burger I ordered, the Tex-​Mex Haystack @ $ 7.99 would cost about $ 7.29 at Smashburger, $ 8.99 at Five Guys and about $ 8.35 at Habit although Habit includes fries and a drink. They each have their own positives but if you’re near Burger 21 I would recommend stopping and checking them out.

This place is like another version of Smashburger. Which is not necessarily a bad thing. Lol. However, the minute you walk in you feel like you’re in a Smashburger.
I ordered the cinco burger. This was a very good size and comes with lettuce, tomato, guacamole, salsa, jalapeños, cheese, and cilantro cream. Everything was great except the jalapeños killed me! We also got fries with our order. They were good. Nothing special.
I think they’re just as good as Smashburger. I love that they have a dipping station though. Get as much sauce as you want everyone! Not to mention the customer service was great.

Very impressed with my first visit to Burger 21. The burger was simply awesome. The beef was juicy and flavorful with a great bun and fresh toppings. The portion was just right and not Fred Flintstone sized like you see at other burger joints. The fries were simple and delicious and the sauce bar was a nice addition. My son had a small shake that looked spectacular.
The place is very clean with modern décor. I like that they had a sink to wash your hands in the main dining area. We spent $ 25 for two burgers, two fries, a shake, and a regular drink. Maybe a little expensive, but worth the premium in my opinion. We will certainly visit again.

Craft burger joints seem to be on the rise nowadays. What makes this experience different from the «big box» franchise chains like Five Guys, In ‘N Out, and Smash Burger? Not much I suppose, but Burger 21 (B21) stands out a bit in my mind for a few reasons.
First, the décor/​setup is nicely done. The interior is highly modern and clean. It’s not cluttered but yet can comfortably seat variously sized parties. B21 has a hand washing station in the middle of the restaurant. Now, on paper, this sounds a little strange but I really do feel like ALL burger (or finger food based) joints should utilize this concept! The station was kept very clean, in the 45 minutes I was at the restaurant I saw employee visit twice to tidy it up. But what a great way to sanitize before you start touching your food.
Second, the separate «stations» was a cool idea and it worked. There’s a dipping sauce station for your fries. Yes, there’s even a toasted marshmallow dipping sauce for those sweet potato fries– YUM! There’s a specialty beverage station (aside from your standard fountain drinks) where you can order custom milkshakes or beer/​wine. The beer options are bottle only (no draught) but they had a decent selection of craft brews to select from.
Lastly, the quality of food was above average in my opinion. The meat used to make my swiss cheese burger was fresh, cooked perfectly and laid inside a super-​fresh gluten-​free bun (made locally). And the toppings weren’t overdone. You know how sometimes eating a burger requires a wet suit with 3 rools of paper towels to clean up everything that fall OUT of the burger? Well, not with B21– my craft burger had the perfect amount of toppings and every ounce was consumed without major spillage. A plus for me!
There are not a lot of menu options here– maybe 5 types of burger (standard, with cheese, with bacon, with mushrooms, etc.) and I believe I saw a chicken burger. There was a small menu for the kiddos– junior burgers, chicken fingers, etc. The french fries were the thin, crispy ones (sort of Fat Burger-​esque) and they were delicious. For 2 cheese burgers, 2 fries, and 2 fountain drinks the damage was just under $ 25, so that seemed a little pricey to me. Maybe this is more of a treat or a break from the chains– but not something I’d go to every time I craved a burger. Overall, the experience was very positive. Friendly staff, good food, and a few niche ideas and it was great! Give it a try!

What is all the hype about at this place?! Nothing! I thought this was some sort of fancy burger place, but as soon as you walk in, it’s your average fast food burger joint. Place is misleading in my opinion. The fries were soggy and worse then regular fast food places, burgers were not cooked deliciously and dry. Milk shakes are not made with real ice cream and the chocolate one is over loaded with Hershey’s syrup. Blah!
The major disappointed was not only the food, but they cannot handle a rush of customers. We walked in when it was moderately busy. No line. The kid at the counter who took our order was super slow and no help at all. No suggestions, no up sales, just super lazy with his customer service skills. We sat down and waited about 20 – 30 minutes to get our food while hearing people yell at each other in the kitchen, constantly calling out a servers name over and over again. Very annoying and unprofessionally loud. Not good. No love. Don’t go here. Wait at least 6 months until they get there staff straightened out.
On another note! The concept of this place is great! It’s a nice clean place. Love the ideas of a lot of different burgers and specials. I like the menu.
But you need good cooks, loyal employees. Good service to execute. They are not at all there yet. I’ll go back on the next blue moon and review again.

This was our first visit here. This review is for those who understand that it’s all about the flavor and texture of the meat. Toppings are an after thought.
The meat is cooked med well unless requested otherwise. The medium well patty is tender and juicy even though the meat appears to be compressed into a preformed shape. The flavor is good but suffers slightly from what appears to be a lower fat beef. (The hyper health conscious wife thought it was the bomb diggity). The bun was soft and complemented the patty well. Toppings were fresh and tasty. On my personal burger scale this burger rates a respectable 4.25÷5. The wife gives it a 4 from her one bite.
We had a side of cheese ale sauce and it was some of the best beer Cheese we’ve had in this area. Note– if you don’t like bacon or onions, make sure to request it without as that’s standard. They kindly gave is a fresh one as we don’t eat either between the two of us. Sauce gets 4.5÷5. They need to have pretzels to go with a beer cheese that’s this good.
Fries and sweet potato fries were good but nothing to write about other than we were glad to be able to order half regular fries and half sweet potato.
The buffalo chicken sandwich was ordered not fried on gluten free bread. It comes preformed in a perfectly round shape. It had something else in it., seasoning and bread crumbs maybe? Overall the meat had good flavor and texture. The bun was dry and crumbly. I took it off and ate just the meat and veggies.
Sauces– they have chipotle mayo, Thai chili ketchup, Apple cider mayo, marshmallow (super sweet probably meant for sweet potato fries), ketchup, mayo, mustard, honey mustard, BBQ, ranging Cajun and ranch. All depends on what flavor you’re looking for. We tried them but only used ranch for the fries.
All in all, good food, good service, nice atmosphere with optional outdoor dining.

Neighbor was craving a burger the other evening and mentioned that one of her coworkers absolutely loves this place.
Since it was only a hop, skip and no jump away, we rolled over there to check it out.
The joynt is hip looking, with a cozy and super clean ambiance, along with a very competent, friendly staff that has an awesome work ethic.
Our burgers were absolutely DELICIOUS. They were juicy, well seasoned and cooked to perfection. Cold beer was available to wash it all down. The fries were average for my taste. In my opinion, if you offer such thin fries then they should be crispier and served standing up Belgian style, instead of wilted inside a little serving dish.
Now, if you’re one of those munchers that thinks all burgers should cost about the same price as those fast food chains, or you’re the type that thinks you’re getting quality food at that $ 6.99 all you can eat Vegas buffett, then you might think this place is too expensive for your lint filled pocket. Now if you don’t mind spending a bit more for quality, then pop right in and have a bite.
What impressed us most, was how friendly the staff was. They acknowledged every customer on arrival and departure. They checked in with each table, to ensure all was good and they kept busy at all times, cleaning, prepping and interacting.
Kudos to management for having such an impressive staff. So many businesses could benefit from your training policy.
I’m looking forward to my return visit in October.

Service: pretty good. Young kids working, so it’s the service you’d expect at a fast food place.
Cleanliness: all the tables were biased when we came in. Restaurant has a modern vibe to it. Very crisp and clean. We sat outside to eat. They have metal tables, probably not the best decision in Arizona.
Food. It’s okay. It was bad. It was «omg good» it was simply, okay. No better way to put it. Probably not good enough to return, but not bad enough that I wouldn’t recommend to someone. Burgers were greasy (as you’d expect) and fresh and hot when we got them. Fries were excellent. The sauce bar is a nice touch. Another Unilocal review mentioned sweet potatoes and the toasted marshmallow sauce — excellent.

It is always nice to have a good selection of quality burger places around my neck of the woods. I love burgers and Burger21 didn’t disappoint at all. There are a ton of options and good shakes as well. They asked if I wanted my burger med-​well, at which I said no please, med-​rare. They said no problem and it came out cooked perfectly! I always appreciate when restaurants accommodate the way you like burgers cooked, as too many places will only cook med+ and dry out their burgers.
For our fries, there was a ton of different dipping sauces to choose from (I forgot to take a picture, but it was a nice option). I remember the chipotle mayo was preter good. My daughter of course, liked the plain old ketchup.
I saw a shrimp burger come out which looked better than my beef burger, but I would still recommend the hamburger unless you are apposed to beef!
The atmosphere is typical fast food décor, with a very nice clean dining area. I will be back for sure and look forward to trying other burger combinations!
Check it out if your in the area, it’s in the Whole Foods parking lot Ray Rd /​101

First timer here. And I’m impressed enough to return. Because I am now addicted to their milkshake. I don’t get a hankering for a shake often… but when it arises… you need to appease that craving.
The brother ordered the chicken Parmesan and was blown away. He practically inhaled it. With a cookies and crème milkshake. Pretty standard as Oreo shakes come.
I got the skinny since I was indulging in the crème brûlée milkshake. And that was the best life decision I made all weekend. The sammich was a mediocre turkey burger with a dry bun. Good by turkey burger standards though.
Atmosphere: it’s cute, looks clean but it’s small and it is a frozen trundra. I saw a penguin and a polar bear a few tables over.
Kinda pricey for a burger joint but worth a little indulgence for a shake that’s far better than jack in the box.

Food was decent. However this is the most overpriced burger in town. $ 7.99 burger. Fries and drink brought total to $ 12.77 before tax.
Plenty of other burger establishments where you get more value for same or better quality food.

Burger 21 is part of a national chain, but apparently there are only two of the them west of the Mississippi. This one and one in Scottsdale. Sleek, clean, with both indoor and outdoor seating. Parking is very tight during lunch time (there is a Paradise Bakery next door and they share parking).
Pros:
*The burgers are delish! I had the Philly cheese burger with peppers and onions ($ 7.99) and my friend had the mushroom burger ($ 7.99). They normally cook them medium well, but I asked for mine with no pink in the middle and they nailed it perfectly. The quality of the meat was excellent.
*Both my friend and I had the malted milk ball chocolate shakes ($ 4.99) and they were awesome.
Cons:
*Our food did not come to the table all together. First my burger shows up. A little while later our shakes show up. After a further wait, my friend’s burger shows up. Who serves food in stages like that?
*The line to order is weird. It is too short and after a few people are in line it blocks the door so that you can neither enter nor exit (you would think that the local Fire Marshall would have heartburn over how that works).
*Prices are a little high for this market (maybe on the East coast or in California they would be in line, but not in AZ).
I will return and try some of the other items on the menu in future.

«Red meat is not bad for you. Now, blue-​green meat – that’s bad for you!» ― Tom Smothers
Two days of Thanksgiving leftovers is about all I can take before I want something different. Those who know me know I love my seafood. While The Ahi Tuna Burger would usually be right up my alley, I decided that after so much turkey in my belly, I wanted a greasy cheesy burger and thus, I ordered the Cheesy Burger from Burger 21!
I’ve been wanting to give this place a try. With a location in Scottsdale, I never had an opportunity to stop by since I’m rarely in the area. When I saw they were setting up right next to a delicious pizza place a couple doors down, I waited patiently to get my hands on a burger. Today was the day I got to sink my teeth into one of these bad boys! The Cheesy Burger is described as, «Lettuce, tomato, American, cheddar, or Swiss [what I ended up choosing] cheese, toasted brioche bun.» It was all that and more. Juicy flavorful meat for $ 6.50! I got a side of sweet potato fries with my burger since I wanted to take advantage of their condiments station. The mister got the Tex-​Mex Haystack with sweet potato fries and a bananas foster milkshake. Everything was so tasty! Even that grease that oozes out of the burger with every bite was good. Burger 21 does their burgers justice. It’s either that or my taste-​buds were just happy from protein that didn’t come in gobble-​til-​ya-​wobble form. Nonetheless, I like how they make their milkshakes. Yummy!
Would I come here again? Definitely. I need to try that Ahi Tuna Burger, Spicy Thai Shrimp Burger, and some cheese & ale fries!
Note: Sweet potato fries and toasted marshmallow sauce is a definite winner. The chipotle mayo sauce is also friggin amazing. Woo!

Yet another really good burger option for the Chandler/​101 area!
Over the last few months we’ve gotten a Smash Burger and now a Burger21 last week. If UR into red meat, how can you go wrong?
I came here to grab something for a late night at the office and Burger21 hit the roof of my flavortown mouth. Sorry Fieri! LOL
I kept it simple. The cardiac arrest Blue Cheese and Bacon burger for only $ 7.95 and a Chocolate Malt ($ 4.95) to wash it down. Both were good.
Expect to pay $ 12 or so, if you order a soft drink. Don’t those iced cold beers looked good? There’s a real high probably I’ll be back with some co-​workers real soon.

Keepin it simple.
Burgers were great. Absolutely great. And if I rated just on burgers, I’d give this place five stars. But I dont.
I was really bummed they didn’t have the cheese ale fries — which I heard was fantastic. Who runs out of cheese at a burger place?!?
Service was odd. They were friendly… however having six different people come up to you every five minutes with your mouth full of burger was slightly excessive. It passed the point of being attentive to the point where it seemed they were rushing us out… even though there were only two other groups of people there.
Little pet peeve of mine — employees with cellphones will always create a negative experience for me.
Moving on… ketchup bar!
Toasted Marshmallow — disgusting. It was a cross between vanilla yogurt and icing. Think and runny.
Ragin Cajun — nice with a little kick!
Thai Ketchup — it was good! Maybe could use a bit more spice.
Chipotle Mayo — It’s no Copper Blue’s, but it’s pretty good.
In conclusion, I must admit I like this new little burger place. But perhaps I’ll do To-​Go next time.

Pretty good! Ahi tuna burger with tomatoes, cucumber lettuce, Siracha aioli, caramel soy sauce, avocado on a cute sesame toasted bun for $ 10. Perfectly shaped as if you didn’t want to eat the nice presentation! Ordered regular sweet potato fries for $ 3. Prepay at the register. Grab a number. Find a table and wait for order to come to your table. Pleasantly surprised with the taste of this combo. They even had about 10 different kinds of sauces such as Thai ketchup and chipotle mayo. Variety is key! Inside seating was blasting cold air. Too cold for me. Optional outside seating was great for some fresh air for this time of year.
The only horrific experience was when I left I ran my hand through my hair while driving to my next destination, and something weird was in my hair. Some crustationlike texture. Then some legs of some sort. And then as I was driving I see some weird bug!!! Ughhhhh! Screamed and drove to the nearest parking area as the bug ended up crawling from my waist seatbelt. Parked and ran out of the car and brushed that creepy weird looking bug off of me! What a relief. Outside seating gave me an unwanted friend.
Lol…despite that bug scare (meant for a bug’s adventure elsewhere), I did enjoy the presentation of the burger and fries and loved the taste. Will be back soon to try more and the shakes.

This place is pretty good :)
They’ll be nice and busy!!! The cob salad was okay, but the burgers and fries were delightful.