Car Guy

I’ve had 2 experiences with this company. The first one being with the purchase of a Groupon for an alignment 2 months ago. I took my car in and 20 minutes later they came to tell me they couldn’t do the alignment because my left tire was shredded. I knew it was extremely worn so I took responsibility for it being that bad and took my car and left. Today, I brought my boyfriends truck in for an alignment purchased with Groupon as well. They took the truck back and again, came out and said they couldn’t do the alignment because the wheel bearings and ball joints had to be fixed first. The estimate was for $ 800. I’m a bit annoyed at this point. I feel like this company entices you with a cheap Groupon only to pull your car up and tell you they can’t do the alignment unless you have all of this other work done first. The people were friendly and seemed very homey, but I am not fond of wasting time out of my busy day to just be told the work can’t be done. If your car isn’t in perfect condition, I wouldn’t bother with bringing it in.

My boyfriend and I stopped at Car Guy to get a tow dolly for our road trip to Texas. The very first thing I noticed was how good the inside of the shop smelled, and how clean it was too. It feels like a home away from home. The service provided to us was exceptional. I love that it’s a family owned business and SUPER military friendly! I wish I had a car shop like this one near my home.

Let me start with the fact that I never been to the car guy however I like reading reviews about people having issues and what their experience was here and there.
I’m surprisingly impressed by how the bad reviews were handled by the owner who seems to be really proud of his business in a very honest way and this makes me think that he can be a trusted man.
A lot of people can argue that they are not getting what they paid for but it seems like this place does it all which is pretty rare so far that I have seen.
I’ve been to so many places like Midas, PepBoys, … you name it and so far I have been disappointed to the point that I’m now doing all the maintenance on my cars.
Of course there is so much that I can do as I am only a youtube mechanic (thanks to those who are posting videos online) and for really bug jobs like timing belt change I would rather leave it to professionals like the Car Guy.
Once again, I never been there however I really like the owner answers and I wouldn’t be surprised to end up there for my next timing belt/​water pump change.
Kuddos guys!

I used a Groupon to get an alignment done. I’m not saying that they are dishonest, friendly people, but my car still feels as though it drives the same and pulls to the right after the alignment. They said that they could not adjust my rear tires so they only did the front, but I can’t feel a difference.

The «Car Guy» is GREAT! And in my opinion one of the best mechanic shops in Chandler.
I have taken my older BMW here several times this year to get work done. They diagnosed and fixed a problem which another place in Chandler could not. Also, some work that I needed to get done for a while now I am having the «Car Guy» work on because I know they have been honest with me!
Wes, the store manager, is easy to work with and I can see that he really respects his customers and provides them guidance on what work really needs to be done instead of trying to push the customer to do things that don’t need to be done.
I am really happy with the work done so far that I am also taking my Nissan Rogue there as well for any maintenance that needs to be done instead of going to the dealer.
Thanks «Car Guy»!

I have found my mechanic for life! This place is even better than the reviews. I spent all day at their shop last Saturday waiting for my car because of a variety of circumstances. I had the opportunity to hear how they treat people all day long and they really are as honest as they come and treat everyone like they would their own family. I had a difficult car problem and they stayed after hours to make sure it got done so I could get to a family member who was in ICU in the hospital. To say they went above and beyond is to minimize the feat that they performed! If I could give them 10 stars I would. This family is a class act and in my opinion, you won’t find a shop any better than Car Guys in Chandler. They have more than earned my trust and my loyal business.

I found this place on Unilocal & I’m so glad I did. The service they gave my car was top notch. They are honest, professional & reasonably priced. I have had bad experiences in other places so I was very careful in reading all the reviews. I could see why they received such good ratings. They certainly earned their five stars with me. My car is driving like a new one. I highly Recommend this shop to everyone.

Let me start by saying this shop is awesome and so is everyone who work there. Growing up my dad took care of all my car necessities so i am your typical girl who knows not a damn thing about cars. After picking up my car and driving it cross country about 6 months later i started having some problems with it so i brought it to your typical well known spots that work on cars, such as Big O. Every time i would go they would tell me what was wrong then try to upsell me on whatever else they could and me knowing nothing about cars i kept getting so confused on what to believe and what to do. By word of mouth at work an employee told me about Car Guy so i said what the hell i might as well give it a shot. I haven’t taken my car anywhere else since i started going and i never will. They are honest, friendly and professional. They even went as far as to bring me home when i brought my car in for a full day of work. Everyone makes you feel right at home. My dad even went to the shop when he was in town and said himself if he lives here he would most def bring his vehicles here!

i have been dealing with these guys for years wes and the team over there go out of thereway to get the job done quick and correctly… thanks again mike a.

Had another shop leave a piece out of my front end after the Last alignment. It killed a $ 500 set of tires. The guys at Car Guys fixed everything and had to do 3 alignments, mounted an balanced the new tires and replaced the parts that were missing for less than the first shop charged for the bad alignment. You will be treated like family here!

Overall I’m pretty impressed with the service from car guy. As with many relationships and as I’ll constantly state communication can be the downfall in any relationship. I feel like my encounter with car guy involved some rather peculiar situations, but nothing that wasn’t managed.
Car guy was the third mechanic taking my recently purchased aged BMW to which by this point made me feel hopeless. After dealing with multiple other horrible mechanic businessman, I felt safe trusting car guy with my situation.
I feel like their prices are fair, but when you’re looking at major overhaul of the vehicle nothing seems fair. They were willing to make my situation agreejus and simple despite that lengthy time it Took for repair.
I feel like every team member that I spoke with was honest and forthcoming and truly was going to do their best given the situation at hand. Their knowledge is expansive.
My only criticism would be on timeliness and communication. I feel lake there needed to be better communication on my expectation versus results given, possibly a flaw on both ends.
I’ll be back and better prepared, no flaw that I can’t talk partial ownership for. These guys are worth a try trusting.

I love Gene and his guys! I have been going here for 5+ years and always feel well treated and like I got a great deal. They offer advise and never try to get you to get work done that isn’t needed. Being a women I’ve been ripped off at many places, but Gene has always been great. I would never go anywhere else. My whole family comes here. The kids room is great when waiting for quick work too!

This was honestly the worst customer-​based experience I have ever had. While they may «get the job done», their business is shady and they take advantage of those who don’t know their way around cars. I went to get my oil changed and without asking, they put synthetic oil in my car when it doesn’t require it thereby upping the surcharge from $ 20 to $ 50 along with every oil change from here on out since you can’t go back and forth between synthetic and regular. They falsely advertise their prices on websites such as Groupon claiming that their original oil change price is $ 138 and that you save 80% by buying it for $ 20. However, their listed price for a regular synthetic blend oil change is $ 24.99. Not sure where these people get off… But I will definitely not be visiting this establishment again, and I advise others to follow suit.

We have been bringing both of our cars here for a few months. The staff is very nice and helpful. We have never had any issues with getting the cars fixed and will continue to keep bringing them their.

My wife found this shop in Chandler and we’ve gone back several times. We needed a brake job on our Ford Expedition. Brake masters told us we need new pads and rotors on all four wheels. We took it to Car Guys and they put new pads on the front and turned the rotors. They didn’t try to sell us anything we didn’t need. I trust them and so does my wife.
We also bought an oil change punch card from them. It is so much cheaper than places like Jiffy Lube.

I used to live in AZ and just had a friend move to Chandler. They asked if I knew a mechanic and I realized I never wrote a review for my favorite mechanics!
So let me tell you the story of the lemon and the awesome mechanics.
In 2009 I had been without a car for about a year and a client of my dad’s offered me a good deal on his hyundai accent. Well I got a good price because the car was total crap. I immediately had problems with it. Being a girl that knows nothing about cars, and always worried about getting hosed by shady mechanics that see me as an easy target, I found a place close to my work and brought my boss with me.
First of all everyone I talked to was super nice. Nobody talked down to me for being a clueless girl. They addressed me instead of my friend and when I asked what I assumed to be stupid questions they happily answered me.
Upon looking at my car we quickly realized what a mistake I made. The car was a mess. Most of my motor mounts were broken, parts were held in with baling wire and in some places duct tape, the ac compressor was crap, and instead of replacing things the owner just macguyvered his own makeshift parts with things meant for other vehicles.
The guys at the shop showed me the problems but told me most didn’t need to be immediately fixed. Just the ac compressor. Well since the bone head who owned the car before had made his own parts to make a part fit that wasn’t made for my car it looked like I had to replace multiple things. Great. But the guys said they could try and fabricate the replacement part and save me from having to do it all. I said yes!
They didn’t charge me much for labor and they didn’t have my car for long. And it worked! For a bit. Actually only a few days. But when I called they had me bring it back and fixed it for free!
If only it were that simple. I continued to have problems with my super lemon (through no fault of theirs) and they continued to help me. They were pretty much on my speed dial. Eventually I decided to cut my loses and get a different car. When I told them not to worry about it and that it was dead to me they agreed it was probably the best decision and suggested I get a Honda next since they are cheaper to repair. (and I did!) a few days later I got a call from one of the employees offering to buy my car for parts and asked how much I wanted for it. Thinking it wasn’t worth anything I threw out a low number. He said it was worth more than that and offered me more! I conferred with my dad and we agreed.
In the end they had only charged me a couple hundred dollars for all the work they did. Labor alone should have been more but they were great! And after selling my car that piece of crap didn’t really cost me anything but a little dignity and time.
I know I spoke with Gene a lot and I wish I could remember the other gentleman but they were all great! If I was still living in Arizona I would definitely go there still. I love that it is a family affair and I love being able to support a great small business!

Stopped in today for an oil change… was pleasantly surprised at the Waiting Area… nice and dim, since there was enough window light, comfortable leather couch and a nice sized tv. A LOT different than the usual flourescent lights, cheap chairs and 9 inch tv that most shops offer… The two chaps I encountered… one was the owner… were both really friendly and chatty! Mom is also an employee… can see where he got his kindness and gift of gab from!
I very much appreciated that he told me he printed up a list of Sugested Fluid Flushes… THEN just simply handed it to me! Didn’t try to sell it to me or pressure me to opt for it! Chatted with me about the security of their shop, should I need to leave my vehicle for service. It was refreshing to encounter such kind, honest service. I will definitely be back… should the unfortunate need arise for service, Car Guy will most definitely be my first thought for the shop! Thank you, Car Guy!

I went in today for an oil change. It was my first time being a customer at this establishment and I was using a coupon I had purchased through LivingSocial. I normally dread this type of errand because I have 3 small children that I have to bring with me. The Car Guy has a separate room full of toys, games, coloring supplies & even a huge tv with a DVD player. Added to that I was able to make an appointment and they were running on time (when does that ever happen?!) it made our visit very enjoyable. At the end if the appointment they gave me an honest estimate for a few things that I already knew I need to have fixed in the bear future. There was no pressure, they just gave me the information on a print out & let me know the time frame in which I should get it done. They were very professional & friendly. I will definitely be back.

I just wanted to give an update since I have now been to Car Guy several times since my first oil change visits.
The customer service is great!
On one visit, my 2009 VW Routan (yes, I drive a minivan) started smoking at a light on a Sunday just an hour before Car Guy was closing. I called them up and they said they would come back to accept my vehicle if they were closed when the tow truck arrived. The owner was very accommodating and let me keep my vehicle locked up behind her gate (guarded by a big dog and behind barbed wire because, yes, this is a sketchy part of town).
After looking at my vehicle, they told me it was a hose that needed replacing. Unfortunately, the entire radiator had to be removed to access it and replace it. However, they are really fair there with their labor prices. So, it was not as bad a repair bill as it would have been elsewhere.
I have also had my door locks fixed after the driver’s side door lock stopped working.
My parents even got a much lower quote on an a/​c issue for their truck.
Sure, this place is not in the suburbs. Does it really need to be? As long as my car gets fixed without being raked over the coals, I am fine with it.
As far as the recent 1 star reviews, I recommend reading the owner responses to those. It seems in both cases the reviews are not a fair reflection of the actual work and service provided by the business.
I drive to Car Guy all the way from Ahwatukee Foothills to get my car repaired and for all my oil changes. Doesn’t that say something about this business? It should! Go there with confidence (unless you are a wuss who cannot handle being in Chandler in the daylight).

This place is as good as it gets for anyone that needs anything done to their car. it’s a family owned operation and everyone is honest, fair and willing to go the extra mile to explain the situation.
The owner was pleasant to deal with and called me every time something deviated from the plan to make sure it was okay. Having a somewhat high-​performance, custom like car, I am always very careful on who I take my cars to work with. With this place — I will see them every time something comes up and I’ll know it’ll be take care of correctly.
Everyone was even eager to show me all the cool stuff they were working on or the unique tools /​abilities most standard shops do not have.
I can not recommend these guys enough!