Chandler Regional Medical Center

Had to take my son there 2 days ago from Dignity Health was not happy at all we had the choice of Mercy Gilbert or Chandler depending on which one had a room and dr available for the service he needed unfortunately that was Chandler Regional and what a nightmare. The ambulance picked him up at 4:30 am to take him to the hospital for the procedure that was supposed to be done at 6. We waited and waited then after 6 we asked one of the nurses when he would be taken back and was informed the dr and anesthesiologist couldn’t be there at the same time so we had to wait for another dr. My son was dehydrated as he could not drink anything due to his condition and asked for them to hook him up to his IV and we were told they would be right back to do it after 5 hours they finally hooked him up right before his procedure totally unacceptable. He finally got it done around noon and we were waiting for him to return to his bed and the nurse was talking to the dr that had just taken care of my son and I heard her say his orders for my liquid diet for my son had been cancelled he wanted to know who cancelled them he didn’t and she didn’t know. Please if you want good care go somewhere else what a nightmare and even after and during the almost 12 hours we were there he wasn’t checked on but a couple times. The only nurse that was even caring was the young lady when we first got there and she left at 7 downhill from there. The nurses is pre and post op were great we were in the overflow area and it was bad.

On 01/​02/​2015 I was brought to the emergency room for a severe leg fracture. I was admitted to the Orthopedic floor until an O.R. and Orthopedic surgeon were available to put a rod and screws in my leg. They predicted a two day wait since it happened on a Friday. Fortunately, the surgeon thought my case was severe enough to move me up in the schedule for the next day. After the surgury I awoke in the most pain I had ever experienced. When I became more lucid, I realized the nurse had not followed the specific precaution that I was told would be follwed when I got out of surgery. Then, when they decided I was ok to go back to my room, the nurse rudely told me I needed to hurry up (I was trying to urinate because I was full of fluid from the IV) She said I was taking too long. I’d like to see her try to go after anesthesia and having her leg bolted together with a bunch of metal. A few days later, when I was being discharged, I found out that they lost my original copy of my Durable Power of Attorney. So, on top of being treated with disrespect, they failed to take a safety precaution, and lost my legal doctument. I have been a nurse since 1996 and will avoid this hospital in the future, and will tell all of my nurse and physician friends about the poor service I recieved from this hospital’s P.A.C.U.

I gave birth to my son here last Jan 18^th, and my experience had been nothing but the worst. It all started in the lobby of the Chandler regional maternity. I told the receptionist that I’m in labor and that this is my 4^th baby. She’s apathetic, told me and my husband to wait. Aside from active labor, I’m worrying that I’ll give birth in this lobby as we had been waiting more than 30 minutes already. The third time my husband had to come up to ask if they can check me in, the receptionist finally called to follow up on them and told us to wait again.
Finally the triage nurse came out and called me and another lady who does not even look like she’s on labor. My contractions were so intense that I can barely walk 2 steps and another one begins again. the triage nurse just stood to watch me and after the contractions, asked me if I can walk as its going to be a long walk.
As soon as she hooked me in the monitor, I asked for the pain medications or epidural as the contractions are getting more painful and this is my 4^th baby already and I’m now having the urge to push. She told me that I’m only 4 cm and that she will check on me after an hour or so. 15 minutes after she left the room, I sent my husband out to get her, she didn’t come in, second time, she jokingly asked my husband if he’s afraid to deliver the baby himself — seriously??? Indeed, when she came to the room 30 minutes later, she said I’m now 6 cm and dilating too fast, no time for epidural as my labs were not drawn.
In short, I delivered my baby in a short time after that, without pain medications and without a doctor. The nurses were the ones who delivered my baby, and here I am passing in and out in pain. The doctor came in after my baby was delivered and shook my husband’s hands and said congratulations — and they bill for delivery for this?
I’ve had smooth delivery with my other kids and this one will always go on record as the worst nightmare of the labor pains and «what ifs» that could happen if something went wrong with the delivery and my baby without a doctor to handle the delivery.
Waiting in the lobby for a long time while in active labor in the maternity check in, no pain meds, no doctor to attend to the delivery. What kind of a backwards hospital is this? I am so frustrated and disgusted with this hospital experience, I don’t know what to do.

The ER has been hit or miss for my family. Different health issues over 25 years. Sometimes you get an awesome nurse and doctor and other times a really hateful nurse and unresponsive doctor.
The B wing of the hospital is the worst! They have a lot of traveling nurses and nurses that are just plain overworked. We all avoid going back unless dire emergency.
All 4 of our children were all born at this hospital, I think it went average to any hospital except one birth had triage nurse training for obstetrics and was literally standing on a stool and trying to push my uterus, etc back into place after C-​section… this was hideous.
If you have a chronic health issue they really don’t want to deal with you.
I’ve heard the C wing is awesome… wouldn’t know haven’t ever gotten to go there. The B wing is being remodeled. I’ve been in rooms that were closed after I was released to be repaired per friends who work there.
I can’t even fill out their surveys because I may have to go back one day. Oh and the follow up calls after release are hit or miss, either a hateful person or a kind person.
The cafeteria is a big disappointment and is filthy. I hate to say it but a lot of the hospital is filthy. I know they are working on remodeling.
The Radiology department runs 48 hours behind. The Integrative Radiology Dept makes snotty, rude comments during your treatment… it’s not like you are under and can’t hear it… real prima donnas.

My dad was there 17 days. He hated every day there. The food is gross and they are way understaffed. It seems like most of the people that work there don’t want to be there.

I just had my daughter last week and I had the best experience at Chandler Regional. Everyone was so friendly and attentive. I want to especially thank the nurses. I had a c-​section and could barely walk. They helped me out so much for the week that I was there. Would definitely recommend this hospital.

This place is a joke!!! Go to any hospital but this one. There are no rooms for patients they get stuck in an «observation» area. Then told to bad this is it. The hospital is full. You get to listen to people pucking and other crap. It’s a horrible situation here! Avoid it!

The staff were very nice the nurse Gene was extremely friendly and outgoing. He went out of his way to make sure my Daughter was taken care of. He was very nice to all of us.

Was in labor for 36 hours so baby and I yes very tired. Down stars nurses were great. Moved upstairs and all the witch nurses were so dramatic and awful! No exaggeration was told to rest yet, all day nurses rolling in one after another my entire stay flipping out about my care towards my son. This is not my first rodeo either. 1. Told them I changed his diaper and they check it to make sure I did it correctly! 2 was told to feed my child, then pediatric nurse came to take baby for medical reasons and she came back and told me to let him rest, lactating nurse comes in seeing MY child sleeping and gets mad saying“you didn’t feed him and put him to bed”!? Extremely rudely! 3 had to use the restroom and they roll in never shutting the door while I’m trying to clean myself up and they walk right on in demanding more questions about so called faulty care??? 4 fed my baby nurse comes in saying can I do it again and call her when it happens!!! This goes on and on !!! Um he is 24 hours old babies eat sleep poo. Not eat eat eat on your schedule!!! Husband and I canceled our circumcision just so we could get the f out of there!!! FYI we have already 3 kids plus 2 grandkids! NEVER have been treated like this ever in our lives!
Would give no stars if I could. Don’t go here unless you want to be treated like crap and an idiot! And FYI he is healthy and they were so in denial they kept checking to see if he was low on sugar from me «not feeding correctly «he passed perfect every time!
It took us to have a cow to get the correct lactating nurses and, great nurses. A day later! Should never have got to that point to begin with!

No stars!
Go there if you want to die
My mother was admitted after a mild stroke it took them four days to administer three tests
On the second day at 1:30 pm she was told she was forth in line for an MRi
At 10 that night after much complaining she finally got the test
Constant noise from remodeling going on in her floor
Small crowded and dirty room
Do yourself a favor and avoid this place

I was in a bad car wreck a month ago and was in the hospital for a week and a half before transferring me to a rehab facility. The care I got was excellent considering I had multiple fractures and a Collapsed lung. The problem was that the orthopedic surgeon office they reffered me to didn’t want to give me any pain medication that worked. This was shockingly one month after my accident. Basically I went from being comfortable to no relief in 1 day. After three days I called everyone under the sun crying but to no evail. They told me to go back to the ER, which cost me $ 200. It made me feel like it was a scam. Even the ER doctors thought it was premature to take me from comfortable to virtually nothing at all. So painful! They need to set you up with doctors that will follow through with all of the care needed.

Great hours. Excellent wifi. I would be happier if the cafeteria or café were open late at night. Also, parking section A1 is like half the lot. There are letters other than A and numbers other than 1 that can be used. I also like how the ambulances turn off their sirens before getting too close. That is nice of them. The rooms in the new towers are a lot more luxurious than the old ones.

My review is in 2 parts — ER and then the observation staff. This event took place in late June. I would give the ER zero stars and the Observation Staff five stars.
I hate to say it but the ER staff is just completely a mess. I will say that when I came into the ER with chest pain they immediately took me back did a EKG test to make sure I wasn’t having a heart attack. Then I went immediately into some type of a waiting room where I was given some tests with the staff trying to figure out what was wrong. The ER staff need is in need of some serious retraining in terms of communication and healthcare knowledge. I could not believe how many people came into my room introduced themselves and said that they were working on my case and they were going to do «X» test. Then when I got admitted, I never saw any of these people ever again! Once admitted, the nurse said that those tests or procedures were never ordered for me. The worst part? One of the nurses who was in the ER part of the hospital didn’t even know how to read my heart monitor when she was talking to my husband about the rate of my heart beat. Yikes! I don’t know that I would trust the staff with my care if I were incapacitated.
The remodeled waiting room is much nicer. I hope that the hospital can remedy these problems so people can get the care they need.
I do want to note however that the observation room staff nurses are AMAZING. I can’t recommend that part of the hospital enough. The internist wanted to send me home after several tests and one of the nurses stuck up for me and said no, this person is in pain! Because she did that (I’m pretty sure her name is Jessica), I was able to get an operation that eliminated the chest pain. The other nurses were very nice and helpful. I do find it strange, however, that the nurse was the one who suggested my actual diagnosis when the internist couldn’t. In fact, he told me that he had never seen a case like mine! Meanwhile, I had to pay thousands of dollars for unnecessary tests if they had been able to determine the problem earlier.
Thank you, Jessica in the observation unit! You are a lifesaver!

My wife and I recently had our son delivered here. I feel the staff was knowledgeable, helpful and friendly. The delivery was handled so well and everyone in the room was so supportive of my wife. I was thoroughly impresssed with their effectiveness. Unfortunately I have to leave four stars because they did miss something in her uterus causing us to have to go back for a dnc surgery to remove it. That ER visit was less than satisfactory up until the OB finally got around to her and it was smooth sailing from there.

It’s taken me 7 months to feel like I was emotionally strong enough to talk about my experience at Chandler Regional, that should tell you something about the care I got. I was in the hospital back in February to give birth to my daughter. I had taken the tour and asked all the questions that were important to me. I was assured that they were a baby friendly hospital and that my, very reasonable, requests would be able to be met. I wanted to be able to walk around during labor and do immediate skin to skin with my baby after birth, and not have an IV (a saline block fine, but no IV). None of those things actually happened.
I went in because my water broke but I wasn’t having any contractions. I told them that I wanted to walk around, try and kickstart labor, they insisted that I stay in bed with a fetal monitor so they could monitor for contractions. No big shock, labor never started, probably because I was forced to LAY DOWN and not move. Then they wanted to induce, which I didn’t want but was scared into it by the resident doctor who told me that I needed to have this baby in 24 hours or they’d be doing a c-​section. So, that scared me and I consented to the induction. Which meant an IV.
Then my blood pressure shot up, even though it had never been a problem before. I believe this was also because I was being asked to lay down and not move, instead of being allowed to walk like I had wanted to. So then I had 2 IV meds and fluids and the blood pressure med made me feel so crappy that when I finally tried to get up to walk around I almost passed out.
I spent my labor confined to a bed, IVs sticking out of my arms, and my blood pressure being taken every 15 minutes… for 36 hours. The doctor then pressured me into an epidural that I didn’t want, threatening me that they’d just give me general anesthesia for my c-​section if I didn’t. I felt like a sick person, not a person in labor. Most of my labor was spent sobbing and feeling miserable, and it had nothing to do with the pain. At one point I even asked if they could do something about the blood pressure cuff because my arm was red, raw and bruised and they did nothing. And I didn’t get to hold my daughter until almost an hour after she was born.
I had one nurse who was amazing. If not for her I think I would have been bullied into a c-​section that wasn’t necessary. I was severely traumatized by giving birth at this «baby friendly» hospital. I felt like a passenger in my own care, I was just the incubator whose feelings and wants didn’t matter. It was a horrible experience. I will never go back to this hospital. All of my problems were avoidable if I had been listened to instead of bullied.

So I’m at chandler regional for my heart and they will not give me any pain medication because so fucking Dr Hedrick said I had a opioid problem. This is a dickhead that doesn’t even know me. Please don’t ever come this hospital it sucks. What gives them the right to judge me not knowing my past. I was
Going to leave AMA and the nurse said I have sign the form I said no way. He said
Stay and ask for the doctor see who made him God and how can he judge me. I have a good mind to sue the dump

I was transferred to Chandler Regional Medical Center on Tuesday, July 7, 2015 and eventually discharged on Friday, July 10, 2015 after having spinal surgery. I was admitted because of sciatica pain which I dealt with and overcame in 2008 and 2009 after doing conventional treatment of physical therapy.
Due to the nerve pain I was experiencing with this onset of sciatica (and my MRI results) the Neurosurgeon recommended the surgery. I was apprehensive and wanted a second opinion. I was able to talk to both Neurosurgeons (Dr. Kaibara was the surgeon who eventually did my surgery). He was so great about answering my questions and putting me at ease before the surgery. Dr Kaibara (and his assistants) and Dr Babbar were the doctors who checked me and discharged me after surgery. They and their staff were all excellent.
Additionally, there were so many helpful and patient nurses at the hospital that helped me along every step of the way. I may not have all their names but I do want to thank: Arley, Felicia, Stephanie, Dana, Danielle and anyone else who I missed. Thanks again!

One of my friends had to stay at this location recently. I traveled from Phoenix to visit her and had no idea this hospital even existed. When I pulled into the parking lot parking was very easy to find. However, I did have a harder time finding the entrance but that is my own fault. Most of the employees I encountered were very friendly. I had to ask for help a few times and one gentleman that worked there even walked me straight across the hospital to find my car. The nurses and the doctor I met were very nice, professional, and caring. I felt that my friend was well taken care of. Thank you for all your do to the staff of the Chandler Regional Medical Hospital!

The worst hospital I have ever been to. If I could give it zero stars I would! All these nurses and Dr.‘s want to do is admit you and then throw you out. They want you to come back multiple times for procedure that anywhere else would be a onetime visit.
They never have enough rooms and if you are lucky to get a room they will leave unattended for hours. Stay away if you value your time or you health! .This place is a cancer!

«Yellow matter custard, dripping from a dead dogs eye» –John L
I strolled in on a balmy Monday afternoon, and was immediately greeted by the concierge. After some playful banter, she located an open room and had me whisked to my accommodations. There was a bed, two TVs and a bevy of portable latrines to help make my stay as pleasant as possible.
The chambermaid assigned to my lodging sweet talked the shirt right off my back, and provided me with an exquisite gown which had the touch, the feel… of cotton, the fabric of my life.
What luck, I had arrived just in time for happy hour! Since I probably looked like I could handle my liquid, they started not one, but two IVs… and plugged me into the EKG. I looked like Keanu Reeves from the first Matrix, after he was awoken.
Now Mr Neo may have been skilled at dodging bullets and combat kung-​fu, but I’d like to see him roll over on his side, unzip, and take a leak into a plastic bottle, maneuvering with only one hand, while an old lady screams in the next room from her blood draw… all this without spilling a drop.
It took a while, but I was finally upgraded to a new private room. Looking at the bed, I thought back to all the lodging advice I’ve ever received. You don’t know what kind of DNA is on the comforter, and they never wash it. But here, I also had to worry about the extended set of bodily fluids… like vitreous humor, which coincidentally is where VH-​1 came from. It was essentially a nod to John Lennon’s obscure «Walrus» lyrics.
I’d love to give this place a 5-​star rating, but I’ve NEVER been to a hotel where the maintenance crew enters the room every 3 hours, flipping the overhead light on, startling the crap out of you. It’s like… dude, I’m in here for a heart thingie. Are ya TRYING to scare me into a flat-​line?
And the comestibles, while filling, wasn’t the flavor circus I had found at other eateries. But I’ve got a feeling after I get the bill, it will prove to be more expensive than a night at the French Laundry.