Desert Cove Nursing Center

The people are really nice but they are understaffed. The food is gross! They are understaffed. The Admin is new and they messed up my moms paperwork. She hated this place.

I was at Desert Cove from 10 – 15 to 12 – 30 after a horrific car accident with no use of both legs and left arm, bedridden for ¾ of my stay. I relied heavily on the staff needless to say.
I thought the nursing staff was excellent, attentive and professional as well as the CNA, s who worked tirelessly and with great attitudes.
The PT/​OT staff who helped in my recovery was outstanding and kept a smile on my face during a difficult recovery.
Considering what these people have to put up with on a daily basis I was glad I was at Desert Cove. Yes, of course there were bad days for many of them but not many and I would have expected more considering their job!
I would recommended Desert Cove but I would also recommended you make sure you understand the services they provide, seems that many issues surfaced when expectations by the patient didn’t align with the service level provided.
Thank you Desert Cove for making my stay tolerable considering my condition!
Tom

From recent patient Mr. Kropsch: «I had a good experience at desert cove. As hard as they worked me in PT I really enjoyed it because I think I got something out of it and feel stronger today. The food is excellent especially compared to hospital food. I had an especially good experience with my roommate. He is a young gentleman ¹⁄₃ of my age exactly and I had a great experience with him in our journey during our stay. The nurses are professional and mostly Johnny on the spot. My case manager Tat was friendly and very helpful during my stay. I would absolutely recommend Desert Cove for your rehab stay including my case manager whose last name I can’t pronounce :) I had a great stay and everyone is very friendly».

i nadine clunie was a patient at desert cove in december. i received excellent care during my stay. pt/​ot staff were amazing to work and get me back up on my feet. mike in the kitchen does a great job with all the meals and food was excellent. nursing staff (scottie, kevin, nick, ronnie, stephanie) were great would like to give them a big shout out. case management barb coordinated my discharge planning and follow up care. she was awesome. my spouse did come in on a daily basis and loved the food!!! erin was a great assistance with scheduling my follow up appointments. house keeping did a wonderful job keeping my room neat and tidy and free of smells. the facility is a great place to recover and i give it more than 5 stars!!!

Zero stars. My dad went in after a fall at home. The staff TERRIBLE service. After 3 days without urinating, he got a bladder infection and septic shock!!! At 86 yrs old, it’s bad. Possibly got MRSA lung. He died monday. We blame this horrible facility for his death!

I have no words to express how my family and I feel about this place. My Father suffered from multiple strokes and we decided to moved him to this place after he was discharged from the hospital. I went to take a tour of the facilities and was greeted very nicely, Bret (Manager) was the one who gave me the tour, he was very nice as well. We obviously thought thought that this was the perfect place for my father to recover. Well we were very wrong!!! He was supposed to get therapy at least 5 times a week, baths 2 times a week and he probably got one of each every week. We kept complaining to the case manager Tat, she is horrible at her job, not sure what she is doing in this place. My dad says that a few nights a week a male nurse would come into his room after he set the alarm because he needed something and this nurse would just grab my dad’s things, like his phone or cologne and use them. He would also lock himself in the bathroom for a few minutes, God knows what he was doing there, ugh! This people decided to discharge my father and send him home, they sent us with home with no instructions whatsoever, we had to figure things on our own like how many times he needed feeding, he is tube feeding so we were scared of doing it wrong. Anyway this is just a summary of how things were for us. I would say think twice about sending a love one to this place. NEVER AGAIN!!! So disappointed!!!

If I could give them zero stars, I would. My mom’s room was never clean and it was hazardous for someone in a walker. The sink in her bathroom leaked, leaving the bathroom floor constantly wet. When she complained, the LPN the a towel down and wiped up the water, but never followed through to have it repaired. The caregivers in her wing should not be called care gives at all. While we were there Saturday they checked her oxygen saturation, which was low… rather than getting her oxygen tank, the LPN just told her to take deep breaths until it was at a passing level. Twenty minutes later when we were trying to get great discharged they told us she couldn’t leave on a Saturday because she needed oxygen which they couldn’t get on the weekend… the need was enough to deny discharge, but not enough to get an oxygen tank. We did have one caregiver who truly cared and went out of her way to get her into a different room when we pushed for discharge. I realize there are both good and bad, but in a nursing facility, bad is unacceptable.

My mother was in this facility for a few days. She was supposed to be there for at least a month. It was so bad that she requested to be allowed to go home instead of staying there where she, supposedly, could be cared for. Facility was dirty. Bathroom sink was stopped up, and bathroom floor was flooded. Food was horrendous, and often cold when served. Nursing staff was very inattentive, seemed not to care at all for the welfare of their charges. Medications not delivered on schedule. I would give this place zero stars if I could. Keep your loved ones away from this place.

My Mom came to Desert Cove after having a serious brain injury. We were extremely happy with all of the therapists. They truly cared for my Mom and showed compassion for her along with making great improvement in her mobility and swallowing. The nurses were truly kind and on top of all of her medicines and daily care. Tat, her case manager was also wonderful. She truly cares for her patients and made a big difference for my Mom. My Mom was released after making a big improvement and is now in assisted living. I would highly recommend Desert Cove for your loved one.
Debbie

Hi, My mom came to Desert Cove Nursing Center March 23, 2015. It has been like day and night from last Skilled Nursing Facility for long term care. This staff here love there job and it shows. My mom was not thriving at all at other facility actual she had thrown the towel in. My mom and me are so blessed we found this place. True story I came there morning after she moved in and she said she had real jelly on her toast. The food is awesome a lot better than other facility. I love my mom and want the best care I can give her in her later years and this place provides that. Thank You Staff at Desert Cove Nursing Center

Wonderful facility. Friendly staff who have worked together for a long time, and genuinely care about their patients. If you don’t like the food, ask for the dietary director to chat with you; they will bend over backwards to customize your meals. I would have prefered to have my own room (since there were plenty of empty rooms during my stay), but that’s really the only complaint I had about this friendly place.

This place is dirty and sad. I don’t feel like my dad received adequate care and attention here. People were literally screaming in the halls all night long. The food was disgusting — my dad wouldn’t eat it. I would never send a family member here again.

The staff at Desert Cove is overwhelmed and understaffed. Response time to patient requests is slow and the staff Doctor was non-​existent. They completely disregarded our Advance Directives time and time again and we had to literally fight for my fathers patient rights. At $ 185 per day better rehab centers are available. Convenient location but not recommended.