Express

I’ll never shop here again!
On Wednesday January 20 I visited this location and bought 4 men’s polo shirts, which cost about $ 130. Before I purchased them I explained to the cashier that I had a $ 25 off $ 100 or more coupon at home. She said it would be no problem and all I had to do was bring my receipt back with the coupon.
On Sunday January 24 I went back with my receipt and coupon and went up to the register. The associate explained to me that they needed the merchandise too. That didn’t make sense since I’m not returning the items, I’m just asking them to adjust it. I asked if I could just go pull items off the floor and do it that way. She asked a manager who said no. I asked why and the associate asked the manger to come to the register.
All the manager said was that it was their policy. There was no other reason than it being the policy. I asked where this policy was and she just kept repeating it was policy. How stupid. She couldn’t come up with a reason other than policy. I asked if it made sense to her and I got the same answer. She said I could call customer care to see if they’d do it… they’re closed on the weekends.
So, I went home to get the polos and I was going to return them all and they’ll lose a customer who spends a lot of money there over $ 25. It’s sad that they’d rather refund $ 130 then make an exception and credit me $ 25. Anyway, I went home, grabbed the bag and went back to the mall only to find that they closed 5 minutes early.
I emailed their customer care department and we’ll see what they do about it. Horrible horrible customer service! I can’t wait to go in on Monday and get all my money back.

Express has good collection but their staff at Chandler mall location is horrible. Specially the managers, they are not friendly & they are rude. They don’t smile & welcome the customer. They ask like they are fighting with you. People who work on the floor are good but managers will even not share promos with you.

My new favorite clothing shop. This place has my style clothes for work and personal life. Kristin is the most amazing sales person I’ve ever had, making sure I reap every single benefit while there. I come home with a huge bag of clothing and accessories every time and it does little to my pocket book. ****ask for Kristin!

I’ve been to this location twice in search for work shirts in specific color and style. Both times I’ve been beyond disappointed with service. For once I wish I remembered to save my receipt for my first purchase and checked to see if I could do a survey online or phone to voice my opinion on how mad I was when the girl who had just started gve me complete wrong information and the second time the manager I’m assuming who was short and had long black hair had me so confused and just looked at me the whole time like I was stupid. I hope the district managers or something reads the Unilocal reviews and does something to fix their employees brains somehow and gets some knowledge on their damn products. I’ve never been to a store of such a higher quality material and left so baffled and astounded by their lack of knowledge. I dare anyone to ask the staff at this location if they have any idea what any products online might be. They will give you that dumbfounded look where they just stand there for minutes where you basically have to tell them never mind ill figure it out on my own like I did. Geezus. Never again will I go to this location unless they get a grip on their stuff.

They’ve moved… Thanks for the heads up???

I’m sure I’ll catch a lot of flack for this review but that means very little to me. What I love about Unilocal is that one has the freedom (so long as you keep it clean) to write whatever you want about a person, place, or thing. Some people take offense to a review and they’ll let you know about. But I like that. I like to stir the pot.
I’ve always thought of Express as the outlet store for Guess. They haven’t done anything to sway my opinion in the last 12 years and after one visit I’ve yet to find fault in my logic. I used to shop at Express in my early 20’s. At that time, it reminded me of grown-​up guido clothes. Mind you, I thought Timberland boots, a pair of Hilfiger khakis, and a Polo sweater was GQ.
I haven’t been inside of an Express to shop for myself in years. But this time I was on vacation so I thought of giving Express a shot. Same terrible clothes, only now they make terrible t-​shirts. 70% off selected items? Even if it was free, I wouldn’t wear it.
Yuck.
On the bright side, their associates provided great customer service. I may have been approached by the manager or assistant manager. He was informative but not overbearing and he kept the sale floor immaculate.
But it’s still Express…

I love how this is listed as «women’s clothing». I could spend thousands in minutes at this place.