Hertz Rent A Car

Let me start by saying, that I made a reservation for a van in advance and received a confirmation number (11 days in advance).However less than 24 hours prior to my vehicle pickup, they called me to let me know there were no vans or like vehicles available. What is the point of making a reservation if you are not going to have what is reserved. At this point it is too late to rent any vehicles from any other company. I called the manager and felt like I was in a bad episode of Seinfeld. «Anybody can take a reservation, its the hold thats important.» Do yourself a favor and rent from someone other than Hertz, unless you are willing to gamble on your travel plans. Our trip plans were ruined by this company. Have to give them a star, but even their customer service was bad and deserve zero stars all around.

Terrible service. Reserved a car online to pick up at 11. Arrived at 1130 and the car wasn’t ready. They charged an extra 200 $ deposit on top of the rental fee which they didn’t tell me about until after they swiped my credit card. Car was finally ready nearly 30 minutes later and it is horrible to drive. I can’t tell if it’s poorly maintained or just an awful car.
Also the employees just act like they don’t care and provide poor service.
Will never rent from here again and wouldn’t recommend anyone else go here either.

I’ve yet to encounter any issues with this Hertz location as I’m a repeat customer. The staff is usually courteous & helpful. No problems with pick up & drop off as well. The car selections they provide me are usually good. Cassie has been my point of contact whenever i rent from this location. Keep up the good work Hertz! Thx

I rented a standard car online. We tried calling the customer service line to see about a discount and they ended up quoting us $ 30+ more than our online quote so we went with the online quote (which was odd that they were different, but I’m not going to complain because we obviously got a great deal).
Tyler was great when we went in for pick up. He actually got us into a brand new van full of some fabulous things for our trip for just an extra $ 15 a day. Essentially, we rented a van at the cost of a standard car.
Upon return, Cassie got us checked out. Tyler was there and asked how the trip was.
Everyone was very friendly. We had no issues and I will definitely be going back to this Hertz location in the future to rent.

The Hertz in Chandler was very pleasant when we first got our rental car. when I tried to get a hold of them to ask questions about when and where to drop off the car I called 20 times got disconnected after hearing them laughing and joking in the background I got placed on a 20 minute hold with out anyone checking back with me. I also talked to Cassie would told me that her computers were down and would give me a call back as soon ad they were back up which never happened. When I finally got a hold of them again I spoke with Tyler who was very rude and wouldn’t let me tell him why I was calling. He cut me off and told me I didn’t know what I was talking about. I will NEVER rent from them again!!! I wouldn’t even give them 1 star…

They came through on the phone quote. They were all pleasant to talk to and work with us when we left some items in the car.

This Hertz location has very rude and uniformed employees! We tried to rent a compact car for 5 days and were quoted a rate (w/​tax) of $ 184. When inquiring about pick-​up service, Danielle recommended I call the Hertz at the airport. Not only were the rates higher there, but they did NOT offer pick-​up service.
Called the Chandler location back and asked about renting the compact car. Charles was very indifferent, had poor listening skills and quoted a rate $ 50 higher! When asked to speak to his manager, he stated he was the manager. When asked to speak to his supervisor, he refused! Hertz must not require much in terms of customer service of their «local edition» stores! Charles only gave an 800# for customer service, which was not set up to accept complaints of local stores. We did, however, receive the name & tel # of Charles’ direct supervisor, so will be filing a complaint with him.
Stay away from Hertz Chandler if you expect reliable, accurate quotes and even a basic level of customer service!