Lowe’s Home Improvement

Will not shop at Lowe’s for selling the poor quality products and worse yet, the products sold are not guaranteed. Bought door weather strips on 8÷18÷2015 and the double-​sided sticky tape loosened and peeling off by itself. The girl at refund desk said Lowe’s is not responsible for defective products and asked to contact the manufacturing directly.

HORRIBLE! DO NOT LET THEM INSTALL ANYTHING! Sub contractors didn’t speak English, tried to make me buy metal transition pieces when they were butting existing tile against new tile. This delayed the install one day when I had had to make arrangements for someone to be there that day. When they were installing the new tile, they broke 3 of my existing tiles AND LIED TO MY FACE that they didn’t break them. Sad part is that I took pictures before they even started… wound up getting someone from Lowe’s installation department to come out to my house before THEY (LOWE’S) would believe me. The final insult is that I had gotten 2 quotes from independent contractors that came in $ 100+ LOWER than Lowe’s charged me. The only reason I went with Lowe’s was for their guarantee. Ha! BUYER BEWARE!

Awesome devilry order a wash machine last night people devilry it this morning very nice people I’m going to order from lowes again

Bummed that the order I placed online wasn’t available. Sarah took great care of the problem and got me replacements at a great deal. She was a real pleasure to deal with. Will be back for sure.

Great experience! We had purchased an expensive fridge from H.D., but they ended up refusing delivery and assaulting my husband (their 3^rd party delivery company). H.D. didn’t care that we didn’t do anything wrong. They just told us our only other option was to pay for box delivery and have the 400lb fridge dropped at the end of our driveway. We demanded a refund and marched over to Lowe’s. Total 180 experience. Very nice associate in store, got the military discount on top of sale price, scheduled a Sunday delivery, and had 2 actual Lowe’s employees show up on-​time at our house and actually bring the fridge in to our kitchen. Delivery personnel were knowledgeable, friendly, and very careful with everything. They even gave us some tips on best care. We will be going straight to Lowe’s in the future.

I like Lowe’s. I think their prices are a little bit higher than H.D., but they have a much better selection. I’ve bought a lot of things here after shopping at H.D. but not finding what I wanted. This trip was to buy a lawn mower. I did my research on-​line, found that Lowe’s had a good price and it was in stock. Winner winner, chicken dinner.
Good selection. Good Prices. 4 Stars.

Love this store. Very close to home. They did remodeling in my home. Very pleased with the work performed. Will use them again. Staff very helpful.

I do stop by here at least once a month to look at plants for my garden or comparing prices with items I might need at Home Depot. Most of the time, I end up getting them at the competitive store. Nevertheless, the store is well organized and have similar items that you might need at Home Depot.

On Sunday, 06.07.2015 at approximately 0740 am, I arrived at the Lowe’s Home Improvement, 2900 W Chandler Blvd Chandler, AZ 85 224, to obtain some landscaping rock for a home project.
When I first entered the Garden Center where all plants, mulch, fertilizer, etc. was located, I was hard pressed to find an employee. Once I did, I asked him where I could find the landscaping rock. He said straight back there, pointing to the far end of the nursery. There were no other potential customers in the area at the time, I was it. I went to the area he had «pointed» to and could not locate the rock.
Now, this male employee was NOT busy, had nothing else to do at the time. No products to move, find, etc., only to direct traffic. He was just standing in one place collecting dust. He could have easily walked to the area he «pointed» to and assisted me. Possibly make his day go faster.
After a few minutes of NOT locating the rock, I left the store frustrated with the total lack of Customer Service. Lets just say, «Customer NO Service.»
I made it clear to the «Lazy employee» that there were plenty more stores that would be more than happy to help me, Home Depot and Ace Hardware, that this is an excellent example of why customers will stay away from Lowe’s.

I like shopping at Lowes. Normally you get excellent service and most associates are always willing to go the extra mile.
Today, at this location, finding help was difficult. When I finally found someone, they were too interested in their conversation than wanting to help. I was finally able to get their attention and was pointed in a direction to find a replacement part.
Both left quickly while I was still looking for my part. I guess their conversation was more important than ensuring their customers find what they need.

People make mistakes. Places make mistakes. And sometimes, there’s just a miscommunication. But, it’s what happens next that’s important. So, kudos to Peter in Seasonal for sticking with me after he clocked out. Thanks to Brad for understanding that I just wanted to find an amicable solution. And, sorry to Luis in Customer Service for having to deal with the other Lowes. They aren’t all equal and I like the one I keep going to.

Horrible customer service. We had our patio sliding door replaced with french door, they installed wrong door with wrong size the first time, then the second time it was wrong too for open on right vs left. It took over 3 months for them to get it right with no apology. We couldn’t do anything because they took our old door and trashed it; thus, we couldn’t even have it back and go elsewhere.

Went on line doing my homework before purchasing a new countertop microwave. I checked all the BBS and all were comparable in pricing. When I got to Lowes web site I noticed that other than color (one white and one black) they had exactly what I was looking for. Problem was the black one was $ 7.00 more. I called their 800# and got transferred to the W. Chandler Store and spoke to the Appliance Dept. Manager, and he agreed to lower the price to $ 92.00 from $ 99.00 to match the other one. Now That folks is how one develops a satisfied customer base… Great Job and thank you Steve.

So happy I brought my patio umbrella from this store. Here is an example of a company that goes above and beyond to help a customer service issue – especially Jason, the manager I worked with. I originally purchased the item online and there was an issue with my order (the item was not available). I called central customer service, and they got in touch with several local stores to see who had the item in stock. Jason was the store manager who got back to me immediately to help out… even though his specific store didn’t have the item in stock! He coordinated delivery with another store in the area to ensure I had my item on the timeline I needed it. In a world where a lot of businesses don’t seem to care about their customers, I’m so grateful for people like this, who are willing to go the extra mile to make a customer happy. Thanks for a great shopping experience Jason and team!

Pretty typical home improvement store. Decent selection. Good prices. Reasonable quality (Recognize that the name-​brand items they sell are special SKU’s specific to Lowe’s (or most of them are) so you won’t be able to cost-​compare very well and that does allow them to use a different parts list than what might appear to be a nearly identical version elsewhere. For retail consumers that is usually OK, but for people that expect a lot or heavy use out of their purchase, just be advised of this and make sure you really understand what you are getting.)
The big knock on this place is that there always seems to be about 3 people working in the entire store. Historically Home Depot had always been the contractor store and Lowe’s had always been the retail customer store, and with Home Depot’s focus on customer service over the last two years, this has really shifted a lot.
Note, IF you can get hold of a rep at this location, they are usually decently knowledgable, sometimes extremely so.
TIP: If you are looking for something that is similar to a part on the floor but not on the floor, try finding one of the elusive reps and ask if they have any in the back. Last time I was there I was looking for a designer outlet cover that had 4 recepticles and they only had up to three on the floor. The rep went into the store room and produced a 4-​receptical one despite the fact it was supposed to be special order.

This lowe’s is just like any other lowe’s. nothing fancy or spectacular. just a place to buy building materials.

This is generally my go-​to Lowe’s and for the most part I have no issues. I’ve always been able to find what I need and the employees have been very friendly.
I only have had two issues. Once in awhile the stacks of mulch will be full of broken, leaking bags making a huge mess in the area. Does anyone check this? Or do they think the customers will just grab partial bags and go? I dunno, but I usually shove the partials aside and get full bags. I’m strong and resourceful like that.
Then the other issue has nothing really to do with the store, but there are several stop signs out front and almost no one stops at them, so watch yourself as you walk from the parking area to the garden center. People rarely stop there after they turn off Arizona and it can be like a good game of Frogger, only this time of year with walkers and oxygen tanks.

Do you know that «lost in a hardware store with no help down any aisle» feeling? You think you spot an employee, but then they’ve vanished around a corner. Or worse, they miss you by a second and start helping another customer who needs help building an underground nightclub or a ladder to Mars… from scratch. Not fun.
This Lowe’s has never burdened me with any of those hassles! They’ve got more than enough people walking around, mostly eager to help. We did run into a socializing group of employees tucked away in the garden center, but they were quick to disband when we came by to ask for guidance.
And, they’ve got more than enough inventory to handle your project. We were able to locate every piece for an outdoor raised gardening planter, including suitable alternatives for nearly every item, and even a kit that would have done the trick if only we had a bigger budget.
The Lowe’s website is also fantastic with all sorts of DIY plans and ideas. Creating a MyLowes account can help you track your purchases to make returns easier, make lists, set reminders and a lot more. Go Lowes!

Buying a house=going to Lowe’s every weekend! The weekend we moved into our new home the refrigerator was stolen so we bought an awesome new fridge from Lowe’s. We were quite pleased with the prompt and careful delivery service. This fridge was larger than the original and it was tricky for the two delivery guys to get it from our front door to the kitchen but they were very careful and I appreciated that. Since that weekend we have purchased sprinkle heads, plants and gardening tools from the store and all have been great! Only once did we find a better deal at Home Depot and that was for wall sconces and a lighting fixture.

We had a great experience at Lowe’s.
Our refrigerator took a dump so we’d been involved in somewhat of a fire drill to get a new fridge. We had already been to Home Depot (takes two weeks or longer to get delivery), Sears (not a great selection of units under $ 1000), Great Indoors (only stupidly expensive fridges), Costco (like one fridge in the whole store) and on and on.
We were starting to get pretty discouraged when we walked into this Lowe’s. We were immediately noticed and engaged by Carol, who was working in the appliance area. We told her our needs and she showed us several models that fit. The best part is that most of them are in stock, right at that store. They have their own delivery drivers and everything is handled locally.
We picked out a unit and Carol confirmed they had it. The computer told her that the first available delivery date would be several days away. However, we had told her it was somewhat urgent, so she went out of her way to make sure the delivery was scheduled for the following morning. She paid lots of attention to detail and really made us happy.
And I’m a grumpy bastard, let me tell you.
The delivery was also smooth. They showed up on time, hauled out the broken fridge, and installed the new one. They were professional and thorough, taking time to remove all the packing materials, attach the handles, and so on. They took all the junk with them when they left. Score!
The best part is that the delivery and haul-​away is free. No rebates needed, just free.
You’d be nuts to buy an appliance anywhere else!