Maaco Collision Repair & Auto Painting

I went to Maaco back in December to have a dent taken out of my vehicle. The dent required not only the dent removal but also painting. Upon reading the reviews about Maaco I was skeptical to say the least, but I went with them anyway as Travis (the owner) was a great guy! Anyway, the job was completed in the time frame and honestly it was exceptional. You couldn’t even tell there was ever a problem there. It was at this time, I promised to always go back.
Well, I did go back, and this time it was to have my new vehicles spoiler resprayed due to a deep scratch and some minor scratches painted and then buffed. Well this instance was far from good. The gentleman who was supposed to be helping me left me sitting there while he dealt with someone who worked for their business. They were talking about a check for commission or something. As he was back and forth he kept saying we will look after you as your a repeat customer! Great I thought, I’m in good hands. Well after another 10 minuets of me sitting there waiting for my quote, he comes back and says, so this isn’t something we will do and here’s a car for someone who will! Disappointed and angry to say the least as he literally wasted my time and just let me sit there! I can’t believe that one person can make such a huge difference in the way this business made me feel but they certainly failed me. Very angry and disappointed!

Took truck back and Owner took care of everything. He personal handled and oversaw the repairs. He seems very concerned and wanted to make it right. I will let you know over the next few months how things go. I’m looking forward to getting my truck back.

Don’t even think about going to this Maaco. The paint bubbled up on my truck during the warranty period and they wouldn’t take care of it. I had 2 other issues before this and had to leave the vehicle to get if fixed. Not worth the time, energy or money.
Also, they are very unprofessional. I waited 20 minutes while they were on personal calls before someone would wait on me.

I may writing my review premature but so far I have had a good experience. I bought a 2001 Civic that needed a new bumper and paint. I have to admit I was pretty apprehensive since reviews about Maaco shops can be horrible to say the least. But on an older car I am not looking to spend a ton of money but I still want quality work.
The sales rep (Mike) came out looked at my car and gave me some advice about what I should do. He ordered me a new bumper, had it painted, and put on in less than 3 days. I even spoke briefly with the owner and hope this new business does well.
As of today, it looks great and I am happy. What will it look like in a couple months… well…we shall see.
My suggestion is to make sure they put on more than one base coat (I requested a 2^nd but was told 3 is better)), more than one clear coat I (I received 2), and that they do the proper prep work if necessary. I hope this shop can make a name for itself… I plan on getting other touch up work if the quality holds up. If it does not hold up I will be back on Unilocal letting you know to stay away :)
I figure if they mess up painting this brand new bumper that requires little prep work stay away.