Motor Vehicle Division

This place is bullshit!!! I took the day off of work to handle situations and the their rep hung up on me. I’m now on hold waiting for their supervisor. It’s ridiculous that they give you an image to call them to handle your situation while you wait an hour on hold hold to get hung up on. I called back and now I’m on my way there! This place is utterly behind bc I’m not able to deal with the issue upfront. If they choose to work close to the courts than they need to progress as such!!! I’m outraged that my tax goes to their bs compensation! This entity needs to be a third party! No one here deserves my hard tax dollars at work nor anything in return as they hire incompetent asshole to work here!!! No one knows what the other hand is doing-​such a waste of time!!!

Definitely not my favorite place to visit but at some point, you will need to visit the DMV. Hopefully it’s not this one. The employees here are obviously unhappy and most likely under paid. Lots of rudeness and grumpiness. Save yourself from all the negativity and do your DMV business online if you can.

MVDs are usually busy. But, I arrived here about 830 to get a replaced DL. Although, I did read some reviews that stated it takes awhile. Well luckily for me it was just shy around ¹⁵⁄₂₀ minutes which is pretty good. The staff are polite and nice. Well organized and moved pretty smoothly.

Horrible… Horrible service. I went in with the best attitude. Happy excited to change my name. Came with all the proper documents. I was second in line. A man at the desk was having problems and walked away. It was then my turn. Rashida at the desk so rudely told me she wouldn’t help me because it was 4:33. I asked why not and she said it was after 4:30 and they don’t take any more people. I let her know nicely I was waiting in line behind the man with problems. She pointed to her computer at the time and said nope. I will not issue another ticket. It’s after 4:30. She was ruuuuude. She could have nicely said it or said it like «come 20 mins before 4:30 because you don’t know what problems are ahead of you» something to that effect. I just cannot believe these people get away with that kind of tone and attitude. I’m not like that in my job and I’d never get away with it I don’t understand why the DMV can. I let her know on the way out that I finally understood their bad reputation. Horrible horrible attitudes.

Lines move slow, some representatives need to watch their attitude, and actually take the time to listen rather than having that I’m always right attitude

It’s a dmv. Nothing is done fast. Compared to California, the numbering system here is odd. Letters range from A to Z. So you think you’re up next but you could be up in another hour or so. But I do have to admit, it goes by pretty fast watching those numbers being called every 5 seconds

Great job! Friendly women and fast service! But some people doesn’t like their jobs, but nobody is perfect.

Dragging my feet to come here expecting 2 hours wait time like others do… it actually only took less than 10 minutes at the reception area. She looked exhausted and her eyes were blood shot red. Yet she still tried to put a smile on her face and was super nice to me. After telling me where to go and what to fill out, she gave me an extra ticket to vote for which pumpkin I like the most. Confused but curious, I saw a line of pumpkins in different style made by the staffs. I actually voted for #12 and its the head or a dark Vader lol.
It took them less than 15 minutes to call my name. What took the longest is the paperwork’s staffs needed to fill out to process what I needed. Totally not their fault. They were simply following procedures. The supervisor seems to be walking around helping her staffs and they all seem to like her. She even smiled at me and tried pushing the staff to speed things up for me so that I can go on about my business. She didn’t have to do that.
The only reason I took away one star is because the bathroom was kinda nasty. Other than that, I do like this DMV!

Ok, I can’t believe I’m doing this, but yes– I’m giving this MVD location 5 stars. I seriously planned on spending atleast 3 hours here to get my new license and I blocked my entire morning to be here. I got there at 8:28am and got back in my car by 9. I was pretty shocked. All I needed to do was transfer my IL drivers license and get a new AZ license, change my address, and get a duplicate of my plate stickers (never got them in the mail because I still had an old address on file). Granted, the woman working the very front desk when I first walked in was totally rude and I wanted to hit her, but luckily the rest of he experience made up for it. The woman who actually helped me was super fast & efficient, sent me to the window to get my license pic, and I now have my (temporary) AZ drivers license! I’m from Chicago, so I’m used to DMVs that are complete nightmares. I was pretty shocked that it took me 4 times longer to get ready, than the time I actually spend at this MVD (not even joking– needed to look good for my license picture). Great job on running this location so efficiently! Keep up the great work!

Overall I had the best experience you really can have at an MVD/​DMV. Came on a weekday around noon and did not have to wait long to switch everything over from CA to AZ (title, registration and license). I would recommend this branch over the one up in Tempe on Hayden as I have had to wait a long time there before even on weekdays (thinking back to my college years). Also, if you know you will need to complete an emissions test, visit the station next-​door before heading over to the MVD.

The smells alone, OMG, dont come in if you dont have to. Although the person that helped me was really helpful and made my transaction easy.

It’s not that bad here. All the people I have encountered here have been really friendly even with the customers that are rude they seem to stay calm. Last couple times we have come in right before they stop handing out tickets (which is 4:30 btw) both times they have quickly fit us in.
The only downfall is the place is small and not a lot of seating. Not really sure if the AC is operable, it always seems so stuffy in here .
It is the DMV guys so expect to wait. Pack your patience, breathe and smile :)

My boyfriend and I have never been to this DMV before but today we went and he was transferring registrations from his old car to his new car. He had all the paper work and everything he needed. We were called to window 13 where Sandra was working & she was extremely polite at first, but then started to get rude and had a major attitude problem. She had asked him to fill in his mileage and he did then she said it wasn’t correct. & wanted to void his title. That title took him 47 days to get. So we had to do an inspection && everything was ok. But I do generally think that Sandra at window 13 should probably retire or get laid.

You guys and gals need to seriously look at your SOP’s. Your wait times are sole destroying! Customer service wasn’t actually too bad which made the experience 1 start instead of zero. I have lived in three states and visit multiple DMV and MVD locations and Chandler is by far the worse.
I asked how long my wait would be and the system generated a number of 13 minuets! I was there for 2 and a half hours! Unacceptable and you should seriously look at speeding things up there!

Worst customer service, they need to shut this place down, my daughter got treated like dirt this is a disgrace they dont have any work morals, this lady Lori told my daughter she cannot perform any type of paper exchange with the insurance and was arguing with my kid about it after a while she told her for $ 3 she be able to fax the paper but it was already to late the insurance place closed already, the day before the guy who does the car inspection told her he cant help her they close at 430 and the sign clearly said they close at 5 she looked it up on their website and he told her the website is wrong and than he was laughing at her and arguing with her, for 2 days my kid went in she got treated very disrpectful and nobody helped her to get her drivers licence done, 2 freaking days, I wanna know who the manager is, clearly they need to handle their employees, I will also contact the BBB !

They deserve zero stars. I had to get a new license due to a name change and they spelt the name wrong missing an «o». Had to come back and literally waited for 2 hours. This place is ridiculous, not to mention the people that work here are not very nice or very bright and they don’t hustle. They might as well just play the Jeopardy song over and over again because that’s what it seems like is going through these worker’s heads!

It seems to me that there should be a better way to manage the flow here! It is painfully slow, granted not a place most people enjoy frequenting so time goes even slower.
Had plenty of time to «watch» the happenings and i just dont get it. Not sure the premise is based on efficiency.
Also, the facility is really pretty old and dare I say gross– not sure how clean???
Having said that, all the people the work here were very nice and I would rate higher if based on that alone.

Sometimes you’re gonna have to wait at the MVD, and that’s just reality. I have to profess that I have had nothing but positive experiences here because they are efficient and seem to keep things moving along. I registered a towing trailer here and it was mostly painless. It’s best to explain your needs to the front counter as you enter (before you get your number-​in-​line), as that clerk will expedite you to the right places.
Popped in with a friend to get his car smogged and registered and it was the quickest visit ever! Got the car smog-​checked at the building next door within about 20 minutes and then paid the registration at an automated kiosk near the front desk. We were in and out well under a half an hour… and registration in this state is a lot cheaper than places I’ve lived before (ahem… Cali).
For an experience that could be otherwise a real pain in the neck, this MVD is kind of a breeze. Bring some reading material for when you need to sit and you’ll eventually git-​r-​done. Relax.

It’s difficult to be a fan of the DMV.
No matter what day you go there a line has formed at the entrance before they’ve opened. You go inside and there’s a line throughout the day.
You get a number and then stand in another line.
Staff is cordial at best.

Not sure really how to review the MVD but I’m gonna give it a shot! First off, no one wants to go here ever and cant blame em. The lines are long, people are impatient, employees get irritated, it isnt Disneyland.
Had to make an unexpected trip to the Chandler MVD the other day to get a duplicate ID and taking what ive learned from past experiences I got there an hour early to beat the impeding line of doom that I know tend to develop before the places opens. I was ecstatic to be the first one there!
About 10 mins before opening, an employee came out and passed out to the now large line, the paperwork to fill out in order to make the transition smoother once the doors open.
With being the first in line, I was in and out in about 25 mins which had to be a record for me.