Pei Wei

I don’t normally write negative reviews and I normally don’t review chains, but I have to say, this Pei Wei, at least, has gone down hill. My family just ate here the other day and the food was not good. We had the honey seared chicken. It was soggy and had fatty pieces in it. We also had the lettuce wraps. The lettuce was junk lettuce. What’s going on Pei Wei? Are we competing with McDonald’s now?

My husband and I just moved to the area, so we are going out to eat quite a bit to try new places!
We have been here twice and the food just keeps getting better. This time, I ordered Mongolian style steak with white rice. The meal was excellent. I had enough to take home for another meal.
We also ordered a spicy tuna roll which was pretty good. We would like to try all of the rolls that Pei Wei offers in the future.
The menu offers so much variety. We can’t wait to try everything.
Great job! See you again, soon!

I have eaten at several Pei Wei restaurants and often get the chicken lettuce wraps. The wraps I received at This location were very disappointing. The lettuce was wilted, limp and brown In parts. The chicken mixture had more water chestnuts than chicken pieces. I left it at the table.

While I generally love Pei Wei was extremely disappointed in the service today. I usually frequent the one on McClintock buy won’t come back to this one. I had a gift card and the manager refused to accept it. I didn’t know he was was the manager so when I asked to speak to the manager he said he was the manager and was not going to make any accommodations. It was clearly their card but he would not accept it. He not only lost a customer in me but my family. This location would have been convenient to my new office but I won’t be back. What happened to service??? I haven’t even had a chance to order as he was so rude. It’s too bad.

The only Pei Wei my boyfriend will eat at. This location seems to be the only one that does not try to cheat you on portion size. We used to eat at other locations but recently they always seem to skimp on portions to the point where it is no longer worth the price. This location still has standards and the food is always consistent and tastes good.

For an inexpensive casual restaurant, this one is quite good. It surprised me because I was not expecting it to be this good. I had the Thai Won Ton Soup for lunch. It had excellent flavor, although they did not bother to use Thai Basil. They used Italian basil — odd for a Thai Won Ton soup. Husband liked his meal well enough. This is by no means fine dining or even very good food but, it was good enough and good for the price.

If you like PF Chang’s, but not the price tag, definitely come here. The mongolian beef is identical, same portion (small), half the price. Spring rolls are tasty too. They also have lettuce wraps, like PF Chang’s is known for. Their menu is small and compared to PF Chang’s the prices are low, but I think their competition is Tott’s Asian Diner right down the street. Lower prices, bigger menu, same stirfry wok’s, spectacular service, clean, super nice owner who remembers your name for years :)

A good, quick dose of Asian inspiration that hits the spot. The restaurant is under renovation but it hasn’t affected the service or the seating. Food was served hot and good. Gluten free options including gluten free soy sauce. A staple, inexpensive sit down.

Unilocal… your map is wrong… food was good… remodeling which is needed as the drink area is very crowded…

We had lunch here today. What a mistake! We live in the area, but haven’t eaten here for almost year. The food was horrible. We had Honey Seared Chicken & Mongolian Beef. The Honey Seared Chicken was over cooked and tough. The beef dish had strips of beef folded over, and once cut into was totally raw inside. I mean raw and uncooked. The worst part was going to the restroom. The smell of rotting food was overpowering. I looked into the kitchen as I walked toward the bathroom and saw food all over the floor of the kitchen. The smell was so gross… I almost barfed.

Great service, staff is polite and helpful. The food is okay for the money, not amazing, but okay. If you have the time and are close to PF Changs (owned by the same company), I suggest going to PF Changs, feel’s like the food, seasons, value, and variety is better than Pei Wei.

As usual the food at this location is not bad a solid three out of five stars. However, what really bothers me, is that they always make errors when making the to go orders. Last time they forgot the salad dressing for my salad. This time they forgot to include brown rice with the chicken and instead included white rice. This occurred even after I went through the order item by item with the gentleman who bagged it up for me. What keeps me coming back, is the food is usually tasty fresh and well-​made. We ended up ordering the children’s chicken rice combo. The chicken was a little bit too large for my children about the size of a golf ball. We also ordered Asian chopped chicken salad. While tasty and fresh, the chicken was not shredded completely, and it and was essentially a few large chunks that were poorly torn apart. Finally, we had the cream cheese lobster rolls which were tasty as usual. The spice level I would consider mild to very mild. What keeps me coming back to this location? The staff is very friendly, there’s usually plenty of seating, and the tables are always kept clean. I will probably return as I have done in the past five years multiple times.

Be careful with takeouts! I ordered the Mongolian chicken with lettuce cups and when I got home NO Lettuce cups. I guess I learned to open everything to make sure I received what I ordered. Figured Pei Wei would do that, but guessed wrong!

Best place for quick delicious take out or dine in. Staff is very friendly. Food is made fast. Prices are great. Very consistently made flavorful dishes.
Really good crab wontons, Dan Dan noodles, and Pad Thai. The restaurant is satisfactory clean for the volume of clients.
I have to give major points to the night manager who was working the other night when I was getting my to go order. He dealt professionally with a very difficult customer, who I think just generally speaking hated life and was trying to make every one else miserable. The restaurant was packed he looked very busy, but took time to address her issues. Then he came back and politely attended the registers, bagged to go orders among other things.
Well done you!

Pei Wei has always been a great way to grab a quick bite to take home on a busy weekday and used to be a stand-​by for Chinese food when I lived in ‘Tukee. So it only made sense that while Meg and I were dog sitting in the area that we decided to pick some up. We quickly found out that things definitely weren’t like they used to be.
I first noticed that they had drastically reduced their menu since I was last in, seeming to focus more on their lettuce wrap options since those are their most popular item. No problem! They still had Kung Pao on their menu so we were fine with that. Took home a regular sized order of Kung Pao Chicken (requested extra hot) with lettuce cups and a side of brown rice.
The amount of Kung Pao we got was barely enough for one person. We’re talking maybe ²⁄₃ cups of Kung Pao total. If this was a regular order, I’m scared to see what a small order would have looked like. After sitting down to eat it we found that not only was this a ridiculously small portion but was bland, bland, bland. Not even a hint of spice to it and the chicken appeared to be just lightly dusted with seasoning as if someone put it on as an after thought. After stomaching it in hopes to at least be satisfied for the night, we quickly found out it was not enough for two people and we ended up going out for more food elsewhere after.
Sad to say but there has definitely been a decline in quality food wise. From flavorless food to small portions that would only satisfy you is you ate a mountain of rice with it. With other local offerings nearby, It may be a long while before I give Pei Wei another try.

Great service, great food, good prices, clean, casual atmosphere. What else do you need? We will definitely be back. Please have the lettuce wraps ready!

The gal who took our order never looked at us and seemed disinterested (at best) in taking our order. I was less than impressed with the customer service!
Following the completion of a poor customer survey, I had three contacts about my concerns (two from their corporate offices and one from the location manager). All were very responsive and apologized for the substandard service. I certainly appreciate the commitment to making things right. After a quality response like that, I am willing to give them one more shot at earning my business back.

Must start with this… I always order take out, never eat in. That said, they are great. The online ordering is perfect. I can place an order on my way out of work from my phone and pick it up on my way home. Love that! I am disappointed that they got rid of the green beans dish. That was my favorite (please bring it back!). This last time, I tried the edamame as a substitute and it was pretty good and really reasonably priced. Still, bring back the delicious green beans!

So they changed their noodles… bad call, the new ones are a bit tough…
Got a hair in my food 2 out of the last few visits…
I’m not sure but I think they are trying cost savings ideas with the food, the quality is definitely sliding…
I have cut my visits back quite a bit…

Pei Wei is delicious! This location always has great service even when they are very busy. I recently had an order of the crab wontons and the Korean beef lettuce wraps and both were fantastic. I have always had good experiences here. The garlic sriacha that they have in the little jars is also great and a must have if you like spicy.
They do have a pick a bunch of flavors coke machine so that is always good. The wait can sometimes be around 15 minutes during the lunch or dinner rush but it is well worth it. The price is around $ 12 for an average lunch with a drink but it is a great quality meal for the price. Overall, great! I will be back!